ONLINE SUPPORT

Device Setup

Setup and configure one device for basic functionality and perform any "out of box experience" or "first time setup"
$39.99
HERE'S WHAT YOU'LL GET:
Setup and configure one device for basic functionality and perform any "out of box experience" or "first time setup" Devices can include (but are not limited to): Mobile Phones, iPod/MP3 players, digital media players, digital cameras/camcorders, GPS', remote controls, eReaders Setup and configure user accounts (if applicable) Setup parental controls based on client's needs (if applicable) Install the latest software/firmware for the device from the manufacturer's website GPS: install the latest map updates Test device for proper functionality (including network connection functionality if applicable) Educate the client on any additional setup or configuration steps required (e.g. connect to a TV, etc.)
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HOW DOES ONLINE SUPPORT WORK?

  1. CONNECT WITH AN AGENT

    Click 'GET SUPPORT NOW' or choose your own Agent. You will be required to provide basic contact information in case you become disconnected.

  2. GET DIAGNOSED

    An Agent will ask you a few questions to help diagnose your issue and ensure it's something they can fix.

  3. PROVIDE PAYMENT

    We accept all major credit cards. Simply enter your information and prepare to be amazed.

  4. RELAX

    An Agent will take charge and resolve your issue. You'll have an opportunity to rate your experience immediately after your session.