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Storybook not opening

Storybook not opening
Agent:
Agent Dustin. D
Session Date:
11/03/09, 11:20AM
Product:
PC and Software
Problem details:

Clients Creative memories Storybook would not open or function.

Solution details:
manually uninstalled product then reinstalled all and upgraded
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Geek Squad Virutal Agent
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Experience:
242 Cases 
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