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Relevant Knowledge removal

Relevant Knowledge removal
Agent:
Agent Cory W.
Session Date:
Product:
Virus and Spyware Removal
Problem details:

Client's system has decreased performance for less than a week; Relevant Knowledge and other malicious software detected on the system. Offered Virus & Spyware Removal (OS Service) to clean up infections, update software, and optimize system.

Solution details:
Ran several removal tools, performed manual removals and was able to clean off all infections. Optimized performance and verified functionality. Recommended future memory upgrade for increased performance.
Tags:
Relevant Knowledge, windows, xp
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Geek Squad Virutal Agent
Customers Ratings:
Overall:
Experience:
37 Cases 
Related Solutions:
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