var Prototype={Version:'1.6.0',Browser:{IE:!!(window.attachEvent&&!window.opera),Opera:!!window.opera,WebKit:navigator.userAgent.indexOf('AppleWebKit/')>-1,Gecko:navigator.userAgent.indexOf('Gecko')>-1&&navigator.userAgent.indexOf('KHTML')==-1,Firefox:navigator.userAgent.indexOf('Gecko')>-1&&navigator.userAgent.indexOf('KHTML')==-1&&navigator.userAgent.indexOf('Firefox')>-1,MobileSafari:!!navigator.userAgent.match(/Apple.*Mobile.*Safari/)},BrowserFeatures:{XPath:!!document.evaluate,ElementExtensions:!!window.HTMLElement,SpecificElementExtensions:document.createElement('div').__proto__&&document.createElement('div').__proto__!==document.createElement('form').__proto__},ScriptFragment:']*>([\\S\\s]*?)<\/script>',JSONFilter:/^\/\*-secure-([\s\S]*)\*\/\s*$/,emptyFunction:function(){},K:function(x){return x}};if(Prototype.Browser.MobileSafari) Prototype.BrowserFeatures.SpecificElementExtensions=false;if(Prototype.Browser.WebKit) Prototype.BrowserFeatures.XPath=false;var Class={create:function(){var parent=null,properties=$A(arguments);if(Object.isFunction(properties[0])) parent=properties.shift();function klass(){this.initialize.apply(this,arguments);} Object.extend(klass,Class.Methods);klass.superclass=parent;klass.subclasses=[];if(parent){var subclass=function(){};subclass.prototype=parent.prototype;klass.prototype=new subclass;parent.subclasses.push(klass);} for(var i=0;i0){if(match=source.match(pattern)){result+=source.slice(0,match.index);result+=String.interpret(replacement(match));source=source.slice(match.index+match[0].length);}else{result+=source,source='';}} return result;},sub:function(pattern,replacement,count){replacement=this.gsub.prepareReplacement(replacement);count=count===undefined?1:count;return this.gsub(pattern,function(match){if(--count<0)return match[0];return replacement(match);});},scan:function(pattern,iterator){this.gsub(pattern,iterator);return String(this);},truncate:function(length,truncation){length=length||30;truncation=truncation===undefined?'...':truncation;return this.length>length?this.slice(0,length-truncation.length)+truncation:String(this);},strip:function(){return this.replace(/^\s+/,'').replace(/\s+$/,'');},stripTags:function(){return this.replace(/<\/?[^>]+>/gi,'');},stripScripts:function(){return this.replace(new RegExp(Prototype.ScriptFragment,'img'),'');},extractScripts:function(){var matchAll=new RegExp(Prototype.ScriptFragment,'img');var matchOne=new RegExp(Prototype.ScriptFragment,'im');return(this.match(matchAll)||[]).map(function(scriptTag){return(scriptTag.match(matchOne)||['',''])[1];});},evalScripts:function(){return this.extractScripts().map(function(script){return eval(script)});},escapeHTML:function(){var self=arguments.callee;self.text.data=this;return self.div.innerHTML;},unescapeHTML:function(){var div=new Element('div');div.innerHTML=this.stripTags();return div.childNodes[0]?(div.childNodes.length>1?$A(div.childNodes).inject('',function(memo,node){return memo+node.nodeValue}):div.childNodes[0].nodeValue):'';},toQueryParams:function(separator){var match=this.strip().match(/([^?#]*)(#.*)?$/);if(!match)return{};return match[1].split(separator||'&').inject({},function(hash,pair){if((pair=pair.split('='))[0]){var key=decodeURIComponent(pair.shift());var value=pair.length>1?pair.join('='):pair[0];if(value!=undefined)value=decodeURIComponent(value);if(key in hash){if(!Object.isArray(hash[key]))hash[key]=[hash[key]];hash[key].push(value);} else hash[key]=value;} return hash;});},toArray:function(){return this.split('');},succ:function(){return this.slice(0,this.length-1)+ String.fromCharCode(this.charCodeAt(this.length-1)+1);},times:function(count){return count<1?'':new Array(count+1).join(this);},camelize:function(){var parts=this.split('-'),len=parts.length;if(len==1)return parts[0];var camelized=this.charAt(0)=='-'?parts[0].charAt(0).toUpperCase()+parts[0].substring(1):parts[0];for(var i=1;i-1;},startsWith:function(pattern){return this.indexOf(pattern)===0;},endsWith:function(pattern){var d=this.length-pattern.length;return d>=0&&this.lastIndexOf(pattern)===d;},empty:function(){return this=='';},blank:function(){return/^\s*$/.test(this);},interpolate:function(object,pattern){return new Template(this,pattern).evaluate(object);}});if(Prototype.Browser.WebKit||Prototype.Browser.IE)Object.extend(String.prototype,{escapeHTML:function(){return this.replace(/&/g,'&').replace(//g,'>');},unescapeHTML:function(){return this.replace(/&/g,'&').replace(/</g,'<').replace(/>/g,'>');}});String.prototype.gsub.prepareReplacement=function(replacement){if(Object.isFunction(replacement))return replacement;var template=new Template(replacement);return function(match){return template.evaluate(match)};};String.prototype.parseQuery=String.prototype.toQueryParams;Object.extend(String.prototype.escapeHTML,{div:document.createElement('div'),text:document.createTextNode('')});with(String.prototype.escapeHTML)div.appendChild(text);var Template=Class.create({initialize:function(template,pattern){this.template=template.toString();this.pattern=pattern||Template.Pattern;},evaluate:function(object){if(Object.isFunction(object.toTemplateReplacements)) object=object.toTemplateReplacements();return this.template.gsub(this.pattern,function(match){if(object==null)return'';var before=match[1]||'';if(before=='\\')return match[2];var ctx=object,expr=match[3];var pattern=/^([^.[]+|\[((?:.*?[^\\])?)\])(\.|\[|$)/,match=pattern.exec(expr);if(match==null)return before;while(match!=null){var comp=match[1].startsWith('[')?match[2].gsub('\\\\]',']'):match[1];ctx=ctx[comp];if(null==ctx||''==match[3])break;expr=expr.substring('['==match[3]?match[1].length:match[0].length);match=pattern.exec(expr);} return before+String.interpret(ctx);}.bind(this));}});Template.Pattern=/(^|.|\r|\n)(#\{(.*?)\})/;var $break={};var Enumerable={each:function(iterator,context){var index=0;iterator=iterator.bind(context);try{this._each(function(value){iterator(value,index++);});}catch(e){if(e!=$break)throw e;} return this;},eachSlice:function(number,iterator,context){iterator=iterator?iterator.bind(context):Prototype.K;var index=-number,slices=[],array=this.toArray();while((index+=number)=result) result=value;});return result;},min:function(iterator,context){iterator=iterator?iterator.bind(context):Prototype.K;var result;this.each(function(value,index){value=iterator(value,index);if(result==undefined||valueb?1:0;}).pluck('value');},toArray:function(){return this.map();},zip:function(){var iterator=Prototype.K,args=$A(arguments);if(Object.isFunction(args.last())) iterator=args.pop();var collections=[this].concat(args).map($A);return this.map(function(value,index){return iterator(collections.pluck(index));});},size:function(){return this.toArray().length;},inspect:function(){return'#';}};Object.extend(Enumerable,{map:Enumerable.collect,find:Enumerable.detect,select:Enumerable.findAll,filter:Enumerable.findAll,member:Enumerable.include,entries:Enumerable.toArray,every:Enumerable.all,some:Enumerable.any});function $A(iterable){if(!iterable)return[];if(iterable.toArray)return iterable.toArray();var length=iterable.length,results=new Array(length);while(length--)results[length]=iterable[length];return results;} if(Prototype.Browser.WebKit){function $A(iterable){if(!iterable)return[];if(!(Object.isFunction(iterable)&&iterable=='[object NodeList]')&&iterable.toArray)return iterable.toArray();var length=iterable.length,results=new Array(length);while(length--)results[length]=iterable[length];return results;}} Array.from=$A;Object.extend(Array.prototype,Enumerable);if(!Array.prototype._reverse)Array.prototype._reverse=Array.prototype.reverse;Object.extend(Array.prototype,{_each:function(iterator){for(var i=0,length=this.length;i1?this:this[0];},uniq:function(sorted){return this.inject([],function(array,value,index){if(0==index||(sorted?array.last()!=value:!array.include(value))) array.push(value);return array;});},intersect:function(array){return this.uniq().findAll(function(item){return array.detect(function(value){return item===value});});},clone:function(){return[].concat(this);},size:function(){return this.length;},inspect:function(){return'['+this.map(Object.inspect).join(', ')+']';},toJSON:function(){var results=[];this.each(function(object){var value=Object.toJSON(object);if(value!==undefined)results.push(value);});return'['+results.join(', ')+']';}});if(Object.isFunction(Array.prototype.forEach)) Array.prototype._each=Array.prototype.forEach;if(!Array.prototype.indexOf)Array.prototype.indexOf=function(item,i){i||(i=0);var length=this.length;if(i<0)i=length+i;for(;i1;}()){function each(iterator){var cache=[];for(var key in this._object){var value=this._object[key];if(cache.include(key))continue;cache.push(key);var pair=[key,value];pair.key=key;pair.value=value;iterator(pair);}}}else{function each(iterator){for(var key in this._object){var value=this._object[key],pair=[key,value];pair.key=key;pair.value=value;iterator(pair);}}} function toQueryPair(key,value){if(Object.isUndefined(value))return key;return key+'='+encodeURIComponent(String.interpret(value));} return{initialize:function(object){this._object=Object.isHash(object)?object.toObject():Object.clone(object);},_each:each,set:function(key,value){return this._object[key]=value;},get:function(key){return this._object[key];},unset:function(key){var value=this._object[key];delete this._object[key];return value;},toObject:function(){return Object.clone(this._object);},keys:function(){return this.pluck('key');},values:function(){return this.pluck('value');},index:function(value){var match=this.detect(function(pair){return pair.value===value;});return match&&match.key;},merge:function(object){return this.clone().update(object);},update:function(object){return new Hash(object).inject(this,function(result,pair){result.set(pair.key,pair.value);return result;});},toQueryString:function(){return this.map(function(pair){var key=encodeURIComponent(pair.key),values=pair.value;if(values&&typeof values=='object'){if(Object.isArray(values)) return values.map(toQueryPair.curry(key)).join('&');} return toQueryPair(key,values);}).join('&');},inspect:function(){return'#';},toJSON:function(){return Object.toJSON(this.toObject());},clone:function(){return new Hash(this);}}})());Hash.prototype.toTemplateReplacements=Hash.prototype.toObject;Hash.from=$H;var ObjectRange=Class.create(Enumerable,{initialize:function(start,end,exclusive){this.start=start;this.end=end;this.exclusive=exclusive;},_each:function(iterator){var value=this.start;while(this.include(value)){iterator(value);value=value.succ();}},include:function(value){if(value1&&!((readyState==4)&&this._complete)) this.respondToReadyState(this.transport.readyState);},setRequestHeaders:function(){var headers={'X-Requested-With':'XMLHttpRequest','X-Prototype-Version':Prototype.Version,'Accept':'text/javascript, text/html, application/xml, text/xml, */*'};if(this.method=='post'){headers['Content-type']=this.options.contentType+ (this.options.encoding?'; charset='+this.options.encoding:'');if(this.transport.overrideMimeType&&(navigator.userAgent.match(/Gecko\/(\d{4})/)||[0,2005])[1]<2005) headers['Connection']='close';} if(typeof this.options.requestHeaders=='object'){var extras=this.options.requestHeaders;if(Object.isFunction(extras.push)) for(var i=0,length=extras.length;i=200&&status<300);},getStatus:function(){try{return this.transport.status||0;}catch(e){return 0}},respondToReadyState:function(readyState){var state=Ajax.Request.Events[readyState],response=new Ajax.Response(this);if(state=='Complete'){try{this._complete=true;(this.options['on'+response.status]||this.options['on'+(this.success()?'Success':'Failure')]||Prototype.emptyFunction)(response,response.headerJSON);}catch(e){this.dispatchException(e);} var contentType=response.getHeader('Content-type');if(this.options.evalJS=='force'||(this.options.evalJS&&contentType&&contentType.match(/^\s*(text|application)\/(x-)?(java|ecma)script(;.*)?\s*$/i))) this.evalResponse();} try{(this.options['on'+state]||Prototype.emptyFunction)(response,response.headerJSON);Ajax.Responders.dispatch('on'+state,this,response,response.headerJSON);}catch(e){this.dispatchException(e);} if(state=='Complete'){this.transport.onreadystatechange=Prototype.emptyFunction;}},getHeader:function(name){try{return this.transport.getResponseHeader(name);}catch(e){return null}},evalResponse:function(){try{return eval((this.transport.responseText||'').unfilterJSON());}catch(e){this.dispatchException(e);}},dispatchException:function(exception){(this.options.onException||Prototype.emptyFunction)(this,exception);Ajax.Responders.dispatch('onException',this,exception);}});Ajax.Request.Events=['Uninitialized','Loading','Loaded','Interactive','Complete'];Ajax.Response=Class.create({initialize:function(request){this.request=request;var transport=this.transport=request.transport,readyState=this.readyState=transport.readyState;if((readyState>2&&!Prototype.Browser.IE)||readyState==4){this.status=this.getStatus();this.statusText=this.getStatusText();this.responseText=String.interpret(transport.responseText);this.headerJSON=this._getHeaderJSON();} if(readyState==4){var xml=transport.responseXML;this.responseXML=xml===undefined?null:xml;this.responseJSON=this._getResponseJSON();}},status:0,statusText:'',getStatus:Ajax.Request.prototype.getStatus,getStatusText:function(){try{return this.transport.statusText||'';}catch(e){return''}},getHeader:Ajax.Request.prototype.getHeader,getAllHeaders:function(){try{return this.getAllResponseHeaders();}catch(e){return null}},getResponseHeader:function(name){return this.transport.getResponseHeader(name);},getAllResponseHeaders:function(){return this.transport.getAllResponseHeaders();},_getHeaderJSON:function(){var json=this.getHeader('X-JSON');if(!json)return null;json=decodeURIComponent(escape(json));try{return json.evalJSON(this.request.options.sanitizeJSON);}catch(e){this.request.dispatchException(e);}},_getResponseJSON:function(){var options=this.request.options;if(!options.evalJSON||(options.evalJSON!='force'&&!(this.getHeader('Content-type')||'').include('application/json'))) return null;try{return this.transport.responseText.evalJSON(options.sanitizeJSON);}catch(e){this.request.dispatchException(e);}}});Ajax.Updater=Class.create(Ajax.Request,{initialize:function($super,container,url,options){this.container={success:(container.success||container),failure:(container.failure||(container.success?null:container))};options=options||{};var onComplete=options.onComplete;options.onComplete=(function(response,param){this.updateContent(response.responseText);if(Object.isFunction(onComplete))onComplete(response,param);}).bind(this);$super(url,options);},updateContent:function(responseText){var receiver=this.container[this.success()?'success':'failure'],options=this.options;if(!options.evalScripts)responseText=responseText.stripScripts();if(receiver=$(receiver)){if(options.insertion){if(Object.isString(options.insertion)){var insertion={};insertion[options.insertion]=responseText;receiver.insert(insertion);} else options.insertion(receiver,responseText);} else receiver.update(responseText);} if(this.success()){if(this.onComplete)this.onComplete.bind(this).defer();}}});Ajax.PeriodicalUpdater=Class.create(Ajax.Base,{initialize:function($super,container,url,options){$super(options);this.onComplete=this.options.onComplete;this.frequency=(this.options.frequency||2);this.decay=(this.options.decay||1);this.updater={};this.container=container;this.url=url;this.start();},start:function(){this.options.onComplete=this.updateComplete.bind(this);this.onTimerEvent();},stop:function(){this.updater.options.onComplete=undefined;clearTimeout(this.timer);(this.onComplete||Prototype.emptyFunction).apply(this,arguments);},updateComplete:function(response){if(this.options.decay){this.decay=(response.responseText==this.lastText?this.decay*this.options.decay:1);this.lastText=response.responseText;} this.timer=this.onTimerEvent.bind(this).delay(this.decay*this.frequency);},onTimerEvent:function(){this.updater=new Ajax.Updater(this.container,this.url,this.options);}});function $(element){if(arguments.length>1){for(var i=0,elements=[],length=arguments.length;i';delete attributes.name;return Element.writeAttribute(document.createElement(tagName),attributes);} if(!cache[tagName])cache[tagName]=Element.extend(document.createElement(tagName));return Element.writeAttribute(cache[tagName].cloneNode(false),attributes);};Object.extend(this.Element,element||{});}).call(window);Element.cache={};Element.Methods={visible:function(element){return $(element).style.display!='none';},toggle:function(element){element=$(element);Element[Element.visible(element)?'hide':'show'](element);return element;},hide:function(element){$(element).style.display='none';return element;},show:function(element){$(element).style.display='';return element;},remove:function(element){element=$(element);element.parentNode.removeChild(element);return element;},update:function(element,content){element=$(element);if(content&&content.toElement)content=content.toElement();if(Object.isElement(content))return element.update().insert(content);content=Object.toHTML(content);element.innerHTML=content.stripScripts();content.evalScripts.bind(content).defer();return element;},replace:function(element,content){element=$(element);if(content&&content.toElement)content=content.toElement();else if(!Object.isElement(content)){content=Object.toHTML(content);var range=element.ownerDocument.createRange();range.selectNode(element);content.evalScripts.bind(content).defer();content=range.createContextualFragment(content.stripScripts());} element.parentNode.replaceChild(content,element);return element;},insert:function(element,insertions){element=$(element);if(Object.isString(insertions)||Object.isNumber(insertions)||Object.isElement(insertions)||(insertions&&(insertions.toElement||insertions.toHTML))) insertions={bottom:insertions};var content,t,range;for(position in insertions){content=insertions[position];position=position.toLowerCase();t=Element._insertionTranslations[position];if(content&&content.toElement)content=content.toElement();if(Object.isElement(content)){t.insert(element,content);continue;} content=Object.toHTML(content);range=element.ownerDocument.createRange();t.initializeRange(element,range);t.insert(element,range.createContextualFragment(content.stripScripts()));content.evalScripts.bind(content).defer();} return element;},wrap:function(element,wrapper,attributes){element=$(element);if(Object.isElement(wrapper)) $(wrapper).writeAttribute(attributes||{});else if(Object.isString(wrapper))wrapper=new Element(wrapper,attributes);else wrapper=new Element('div',wrapper);if(element.parentNode) element.parentNode.replaceChild(wrapper,element);wrapper.appendChild(element);return wrapper;},inspect:function(element){element=$(element);var result='<'+element.tagName.toLowerCase();$H({'id':'id','className':'class'}).each(function(pair){var property=pair.first(),attribute=pair.last();var value=(element[property]||'').toString();if(value)result+=' '+attribute+'='+value.inspect(true);});return result+'>';},recursivelyCollect:function(element,property){element=$(element);var elements=[];while(element=element[property]) if(element.nodeType==1) elements.push(Element.extend(element));return elements;},ancestors:function(element){return $(element).recursivelyCollect('parentNode');},descendants:function(element){return $A($(element).getElementsByTagName('*')).each(Element.extend);},firstDescendant:function(element){element=$(element).firstChild;while(element&&element.nodeType!=1)element=element.nextSibling;return $(element);},immediateDescendants:function(element){if(!(element=$(element).firstChild))return[];while(element&&element.nodeType!=1)element=element.nextSibling;if(element)return[element].concat($(element).nextSiblings());return[];},previousSiblings:function(element){return $(element).recursivelyCollect('previousSibling');},nextSiblings:function(element){return $(element).recursivelyCollect('nextSibling');},siblings:function(element){element=$(element);return element.previousSiblings().reverse().concat(element.nextSiblings());},match:function(element,selector){if(Object.isString(selector)) selector=new Selector(selector);return selector.match($(element));},up:function(element,expression,index){element=$(element);if(arguments.length==1)return $(element.parentNode);var ancestors=element.ancestors();return expression?Selector.findElement(ancestors,expression,index):ancestors[index||0];},down:function(element,expression,index){element=$(element);if(arguments.length==1)return element.firstDescendant();var descendants=element.descendants();return expression?Selector.findElement(descendants,expression,index):descendants[index||0];},previous:function(element,expression,index){element=$(element);if(arguments.length==1)return $(Selector.handlers.previousElementSibling(element));var previousSiblings=element.previousSiblings();return expression?Selector.findElement(previousSiblings,expression,index):previousSiblings[index||0];},next:function(element,expression,index){element=$(element);if(arguments.length==1)return $(Selector.handlers.nextElementSibling(element));var nextSiblings=element.nextSiblings();return expression?Selector.findElement(nextSiblings,expression,index):nextSiblings[index||0];},select:function(){var args=$A(arguments),element=$(args.shift());return Selector.findChildElements(element,args);},adjacent:function(){var args=$A(arguments),element=$(args.shift());return Selector.findChildElements(element.parentNode,args).without(element);},identify:function(element){element=$(element);var id=element.readAttribute('id'),self=arguments.callee;if(id)return id;do{id='anonymous_element_'+self.counter++}while($(id));element.writeAttribute('id',id);return id;},readAttribute:function(element,name){element=$(element);if(Prototype.Browser.IE){var t=Element._attributeTranslations.read;if(t.values[name])return t.values[name](element,name);if(t.names[name])name=t.names[name];if(name.include(':')){return(!element.attributes||!element.attributes[name])?null:element.attributes[name].value;}} return element.getAttribute(name);},writeAttribute:function(element,name,value){element=$(element);var attributes={},t=Element._attributeTranslations.write;if(typeof name=='object')attributes=name;else attributes[name]=value===undefined?true:value;for(var attr in attributes){var name=t.names[attr]||attr,value=attributes[attr];if(t.values[attr])name=t.values[attr](element,value);if(value===false||value===null) element.removeAttribute(name);else if(value===true) element.setAttribute(name,name);else element.setAttribute(name,value);} return element;},getHeight:function(element){return $(element).getDimensions().height;},getWidth:function(element){return $(element).getDimensions().width;},classNames:function(element){return new Element.ClassNames(element);},hasClassName:function(element,className){if(!(element=$(element)))return;var elementClassName=element.className;return(elementClassName.length>0&&(elementClassName==className||new RegExp("(^|\\s)"+className+"(\\s|$)").test(elementClassName)));},addClassName:function(element,className){if(!(element=$(element)))return;if(!element.hasClassName(className)) element.className+=(element.className?' ':'')+className;return element;},removeClassName:function(element,className){if(!(element=$(element)))return;element.className=element.className.replace(new RegExp("(^|\\s+)"+className+"(\\s+|$)"),' ').strip();return element;},toggleClassName:function(element,className){if(!(element=$(element)))return;return element[element.hasClassName(className)?'removeClassName':'addClassName'](className);},cleanWhitespace:function(element){element=$(element);var node=element.firstChild;while(node){var nextNode=node.nextSibling;if(node.nodeType==3&&!/\S/.test(node.nodeValue)) element.removeChild(node);node=nextNode;} return element;},empty:function(element){return $(element).innerHTML.blank();},descendantOf:function(element,ancestor){element=$(element),ancestor=$(ancestor);if(element.compareDocumentPosition) return(element.compareDocumentPosition(ancestor)&8)===8;if(element.sourceIndex&&!Prototype.Browser.Opera){var e=element.sourceIndex,a=ancestor.sourceIndex,nextAncestor=ancestor.nextSibling;if(!nextAncestor){do{ancestor=ancestor.parentNode;} while(!(nextAncestor=ancestor.nextSibling)&&ancestor.parentNode);} if(nextAncestor)return(e>a&&e','',1],TBODY:['','
',2],TR:['','
',3],TD:['
','
',4],SELECT:['',1]}};(function(){this.bottom.initializeRange=this.top.initializeRange;Object.extend(this.tags,{THEAD:this.tags.TBODY,TFOOT:this.tags.TBODY,TH:this.tags.TD});}).call(Element._insertionTranslations);Element.Methods.Simulated={hasAttribute:function(element,attribute){attribute=Element._attributeTranslations.has[attribute]||attribute;var node=$(element).getAttributeNode(attribute);return node&&node.specified;}};Element.Methods.ByTag={};Object.extend(Element,Element.Methods);if(!Prototype.BrowserFeatures.ElementExtensions&&document.createElement('div').__proto__){window.HTMLElement={};window.HTMLElement.prototype=document.createElement('div').__proto__;Prototype.BrowserFeatures.ElementExtensions=true;} Element.extend=(function(){if(Prototype.BrowserFeatures.SpecificElementExtensions) return Prototype.K;var Methods={},ByTag=Element.Methods.ByTag;var extend=Object.extend(function(element){if(!element||element._extendedByPrototype||element.nodeType!=1||element==window)return element;var methods=Object.clone(Methods),tagName=element.tagName,property,value;if(ByTag[tagName])Object.extend(methods,ByTag[tagName]);for(property in methods){value=methods[property];if(Object.isFunction(value)&&!(property in element)) element[property]=value.methodize();} element._extendedByPrototype=Prototype.emptyFunction;return element;},{refresh:function(){if(!Prototype.BrowserFeatures.ElementExtensions){Object.extend(Methods,Element.Methods);Object.extend(Methods,Element.Methods.Simulated);}}});extend.refresh();return extend;})();Element.hasAttribute=function(element,attribute){if(element.hasAttribute)return element.hasAttribute(attribute);return Element.Methods.Simulated.hasAttribute(element,attribute);};Element.addMethods=function(methods){var F=Prototype.BrowserFeatures,T=Element.Methods.ByTag;if(!methods){Object.extend(Form,Form.Methods);Object.extend(Form.Element,Form.Element.Methods);Object.extend(Element.Methods.ByTag,{"FORM":Object.clone(Form.Methods),"INPUT":Object.clone(Form.Element.Methods),"SELECT":Object.clone(Form.Element.Methods),"TEXTAREA":Object.clone(Form.Element.Methods)});} if(arguments.length==2){var tagName=methods;methods=arguments[1];} if(!tagName)Object.extend(Element.Methods,methods||{});else{if(Object.isArray(tagName))tagName.each(extend);else extend(tagName);} function extend(tagName){tagName=tagName.toUpperCase();if(!Element.Methods.ByTag[tagName]) Element.Methods.ByTag[tagName]={};Object.extend(Element.Methods.ByTag[tagName],methods);} function copy(methods,destination,onlyIfAbsent){onlyIfAbsent=onlyIfAbsent||false;for(var property in methods){var value=methods[property];if(!Object.isFunction(value))continue;if(!onlyIfAbsent||!(property in destination)) destination[property]=value.methodize();}} function findDOMClass(tagName){var klass;var trans={"OPTGROUP":"OptGroup","TEXTAREA":"TextArea","P":"Paragraph","FIELDSET":"FieldSet","UL":"UList","OL":"OList","DL":"DList","DIR":"Directory","H1":"Heading","H2":"Heading","H3":"Heading","H4":"Heading","H5":"Heading","H6":"Heading","Q":"Quote","INS":"Mod","DEL":"Mod","A":"Anchor","IMG":"Image","CAPTION":"TableCaption","COL":"TableCol","COLGROUP":"TableCol","THEAD":"TableSection","TFOOT":"TableSection","TBODY":"TableSection","TR":"TableRow","TH":"TableCell","TD":"TableCell","FRAMESET":"FrameSet","IFRAME":"IFrame"};if(trans[tagName])klass='HTML'+trans[tagName]+'Element';if(window[klass])return window[klass];klass='HTML'+tagName+'Element';if(window[klass])return window[klass];klass='HTML'+tagName.capitalize()+'Element';if(window[klass])return window[klass];window[klass]={};window[klass].prototype=document.createElement(tagName).__proto__;return window[klass];} if(F.ElementExtensions){copy(Element.Methods,HTMLElement.prototype);copy(Element.Methods.Simulated,HTMLElement.prototype,true);} if(F.SpecificElementExtensions){for(var tag in Element.Methods.ByTag){var klass=findDOMClass(tag);if(Object.isUndefined(klass))continue;copy(T[tag],klass.prototype);}} Object.extend(Element,Element.Methods);delete Element.ByTag;if(Element.extend.refresh)Element.extend.refresh();Element.cache={};};document.viewport={getDimensions:function(){var dimensions={};$w('width height').each(function(d){var D=d.capitalize();dimensions[d]=self['inner'+D]||(document.documentElement['client'+D]||document.body['client'+D]);});return dimensions;},getWidth:function(){return this.getDimensions().width;},getHeight:function(){return this.getDimensions().height;},getScrollOffsets:function(){return Element._returnOffset(window.pageXOffset||document.documentElement.scrollLeft||document.body.scrollLeft,window.pageYOffset||document.documentElement.scrollTop||document.body.scrollTop);}};var Selector=Class.create({initialize:function(expression){this.expression=expression.strip();this.compileMatcher();},compileMatcher:function(){if(Prototype.BrowserFeatures.XPath&&!(/(\[[\w-]*?:|:checked)/).test(this.expression)) return this.compileXPathMatcher();var e=this.expression,ps=Selector.patterns,h=Selector.handlers,c=Selector.criteria,le,p,m;if(Selector._cache[e]){this.matcher=Selector._cache[e];return;} this.matcher=["this.matcher = function(root) {","var r = root, h = Selector.handlers, c = false, n;"];while(e&&le!=e&&(/\S/).test(e)){le=e;for(var i in ps){p=ps[i];if(m=e.match(p)){this.matcher.push(Object.isFunction(c[i])?c[i](m):new Template(c[i]).evaluate(m));e=e.replace(m[0],'');break;}}} this.matcher.push("return h.unique(n);\n}");eval(this.matcher.join('\n'));Selector._cache[this.expression]=this.matcher;},compileXPathMatcher:function(){var e=this.expression,ps=Selector.patterns,x=Selector.xpath,le,m;if(Selector._cache[e]){this.xpath=Selector._cache[e];return;} this.matcher=['.//*'];while(e&&le!=e&&(/\S/).test(e)){le=e;for(var i in ps){if(m=e.match(ps[i])){this.matcher.push(Object.isFunction(x[i])?x[i](m):new Template(x[i]).evaluate(m));e=e.replace(m[0],'');break;}}} this.xpath=this.matcher.join('');Selector._cache[this.expression]=this.xpath;},findElements:function(root){root=root||document;if(this.xpath)return document._getElementsByXPath(this.xpath,root);return this.matcher(root);},match:function(element){this.tokens=[];var e=this.expression,ps=Selector.patterns,as=Selector.assertions;var le,p,m;while(e&&le!==e&&(/\S/).test(e)){le=e;for(var i in ps){p=ps[i];if(m=e.match(p)){if(as[i]){this.tokens.push([i,Object.clone(m)]);e=e.replace(m[0],'');}else{return this.findElements(document).include(element);}}}} var match=true,name,matches;for(var i=0,token;token=this.tokens[i];i++){name=token[0],matches=token[1];if(!Selector.assertions[name](element,matches)){match=false;break;}} return match;},toString:function(){return this.expression;},inspect:function(){return"#";}});Object.extend(Selector,{_cache:{},xpath:{descendant:"//*",child:"/*",adjacent:"/following-sibling::*[1]",laterSibling:'/following-sibling::*',tagName:function(m){if(m[1]=='*')return'';return"[local-name()='"+m[1].toLowerCase()+"' or local-name()='"+m[1].toUpperCase()+"']";},className:"[contains(concat(' ', @class, ' '), ' #{1} ')]",id:"[@id='#{1}']",attrPresence:"[@#{1}]",attr:function(m){m[3]=m[5]||m[6];return new Template(Selector.xpath.operators[m[2]]).evaluate(m);},pseudo:function(m){var h=Selector.xpath.pseudos[m[1]];if(!h)return'';if(Object.isFunction(h))return h(m);return new Template(Selector.xpath.pseudos[m[1]]).evaluate(m);},operators:{'=':"[@#{1}='#{3}']",'!=':"[@#{1}!='#{3}']",'^=':"[starts-with(@#{1}, '#{3}')]",'$=':"[substring(@#{1}, (string-length(@#{1}) - string-length('#{3}') + 1))='#{3}']",'*=':"[contains(@#{1}, '#{3}')]",'~=':"[contains(concat(' ', @#{1}, ' '), ' #{3} ')]",'|=':"[contains(concat('-', @#{1}, '-'), '-#{3}-')]"},pseudos:{'first-child':'[not(preceding-sibling::*)]','last-child':'[not(following-sibling::*)]','only-child':'[not(preceding-sibling::* or following-sibling::*)]','empty':"[count(*) = 0 and (count(text()) = 0 or translate(text(), ' \t\r\n', '') = '')]",'checked':"[@checked]",'disabled':"[@disabled]",'enabled':"[not(@disabled)]",'not':function(m){var e=m[6],p=Selector.patterns,x=Selector.xpath,le,m,v;var exclusion=[];while(e&&le!=e&&(/\S/).test(e)){le=e;for(var i in p){if(m=e.match(p[i])){v=Object.isFunction(x[i])?x[i](m):new Template(x[i]).evaluate(m);exclusion.push("("+v.substring(1,v.length-1)+")");e=e.replace(m[0],'');break;}}} return"[not("+exclusion.join(" and ")+")]";},'nth-child':function(m){return Selector.xpath.pseudos.nth("(count(./preceding-sibling::*) + 1) ",m);},'nth-last-child':function(m){return Selector.xpath.pseudos.nth("(count(./following-sibling::*) + 1) ",m);},'nth-of-type':function(m){return Selector.xpath.pseudos.nth("position() ",m);},'nth-last-of-type':function(m){return Selector.xpath.pseudos.nth("(last() + 1 - position()) ",m);},'first-of-type':function(m){m[6]="1";return Selector.xpath.pseudos['nth-of-type'](m);},'last-of-type':function(m){m[6]="1";return Selector.xpath.pseudos['nth-last-of-type'](m);},'only-of-type':function(m){var p=Selector.xpath.pseudos;return p['first-of-type'](m)+p['last-of-type'](m);},nth:function(fragment,m){var mm,formula=m[6],predicate;if(formula=='even')formula='2n+0';if(formula=='odd')formula='2n+1';if(mm=formula.match(/^(\d+)$/)) return'['+fragment+"= "+mm[1]+']';if(mm=formula.match(/^(-?\d*)?n(([+-])(\d+))?/)){if(mm[1]=="-")mm[1]=-1;var a=mm[1]?Number(mm[1]):1;var b=mm[2]?Number(mm[2]):0;predicate="[((#{fragment} - #{b}) mod #{a} = 0) and "+"((#{fragment} - #{b}) div #{a} >= 0)]";return new Template(predicate).evaluate({fragment:fragment,a:a,b:b});}}}},criteria:{tagName:'n = h.tagName(n, r, "#{1}", c); c = false;',className:'n = h.className(n, r, "#{1}", c); c = false;',id:'n = h.id(n, r, "#{1}", c); c = false;',attrPresence:'n = h.attrPresence(n, r, "#{1}"); c = false;',attr:function(m){m[3]=(m[5]||m[6]);return new Template('n = h.attr(n, r, "#{1}", "#{3}", "#{2}"); c = false;').evaluate(m);},pseudo:function(m){if(m[6])m[6]=m[6].replace(/"/g,'\\"');return new Template('n = h.pseudo(n, "#{1}", "#{6}", r, c); c = false;').evaluate(m);},descendant:'c = "descendant";',child:'c = "child";',adjacent:'c = "adjacent";',laterSibling:'c = "laterSibling";'},patterns:{laterSibling:/^\s*~\s*/,child:/^\s*>\s*/,adjacent:/^\s*\+\s*/,descendant:/^\s/,tagName:/^\s*(\*|[\w\-]+)(\b|$)?/,id:/^#([\w\-\*]+)(\b|$)/,className:/^\.([\w\-\*]+)(\b|$)/,pseudo:/^:((first|last|nth|nth-last|only)(-child|-of-type)|empty|checked|(en|dis)abled|not)(\((.*?)\))?(\b|$|(?=\s)|(?=:))/,attrPresence:/^\[([\w]+)\]/,attr:/\[((?:[\w-]*:)?[\w-]+)\s*(?:([!^$*~|]?=)\s*((['"])([^\4]*?)\4|([^'"][^\]]*?)))?\]/},assertions:{tagName:function(element,matches){return matches[1].toUpperCase()==element.tagName.toUpperCase();},className:function(element,matches){return Element.hasClassName(element,matches[1]);},id:function(element,matches){return element.id===matches[1];},attrPresence:function(element,matches){return Element.hasAttribute(element,matches[1]);},attr:function(element,matches){var nodeValue=Element.readAttribute(element,matches[1]);return Selector.operators[matches[2]](nodeValue,matches[3]);}},handlers:{concat:function(a,b){for(var i=0,node;node=b[i];i++) a.push(node);return a;},mark:function(nodes){for(var i=0,node;node=nodes[i];i++) node._counted=true;return nodes;},unmark:function(nodes){for(var i=0,node;node=nodes[i];i++) node._counted=undefined;return nodes;},index:function(parentNode,reverse,ofType){parentNode._counted=true;if(reverse){for(var nodes=parentNode.childNodes,i=nodes.length-1,j=1;i>=0;i--){var node=nodes[i];if(node.nodeType==1&&(!ofType||node._counted))node.nodeIndex=j++;}}else{for(var i=0,j=1,nodes=parentNode.childNodes;node=nodes[i];i++) if(node.nodeType==1&&(!ofType||node._counted))node.nodeIndex=j++;}},unique:function(nodes){if(nodes.length==0)return nodes;var results=[],n;for(var i=0,l=nodes.length;i0?[b]:[];return $R(1,total).inject([],function(memo,i){if(0==(i-b)%a&&(i-b)/a>=0)memo.push(i);return memo;});},nth:function(nodes,formula,root,reverse,ofType){if(nodes.length==0)return[];if(formula=='even')formula='2n+0';if(formula=='odd')formula='2n+1';var h=Selector.handlers,results=[],indexed=[],m;h.mark(nodes);for(var i=0,node;node=nodes[i];i++){if(!node.parentNode._counted){h.index(node.parentNode,reverse,ofType);indexed.push(node.parentNode);}} if(formula.match(/^\d+$/)){formula=Number(formula);for(var i=0,node;node=nodes[i];i++) if(node.nodeIndex==formula)results.push(node);}else if(m=formula.match(/^(-?\d*)?n(([+-])(\d+))?/)){if(m[1]=="-")m[1]=-1;var a=m[1]?Number(m[1]):1;var b=m[2]?Number(m[2]):0;var indices=Selector.pseudos.getIndices(a,b,nodes.length);for(var i=0,node,l=indices.length;node=nodes[i];i++){for(var j=0;j+()\s-]+|\*|\[.*?\])+)\s*(,|$)/,function(m){expressions.push(m[1].strip());});var results=[],h=Selector.handlers;for(var i=0,l=expressions.length,selector;i1)?h.unique(results):results;}});function $$(){return Selector.findChildElements(document,$A(arguments));} var Form={reset:function(form){$(form).reset();return form;},serializeElements:function(elements,options){if(typeof options!='object')options={hash:!!options};else if(options.hash===undefined)options.hash=true;var key,value,submitted=false,submit=options.submit;var data=elements.inject({},function(result,element){if(!element.disabled&&element.name){key=element.name;value=$(element).getValue();if(value!=null&&(element.type!='submit'||(!submitted&&submit!==false&&(!submit||key==submit)&&(submitted=true)))){if(key in result){if(!Object.isArray(result[key]))result[key]=[result[key]];result[key].push(value);} else result[key]=value;}} return result;});return options.hash?data:Object.toQueryString(data);}};Form.Methods={serialize:function(form,options){return Form.serializeElements(Form.getElements(form),options);},getElements:function(form){return $A($(form).getElementsByTagName('*')).inject([],function(elements,child){if(Form.Element.Serializers[child.tagName.toLowerCase()]) elements.push(Element.extend(child));return elements;});},getInputs:function(form,typeName,name){form=$(form);var inputs=form.getElementsByTagName('input');if(!typeName&&!name)return $A(inputs).map(Element.extend);for(var i=0,matchingInputs=[],length=inputs.length;i=0;}).sortBy(function(element){return element.tabIndex}).first();return firstByIndex?firstByIndex:elements.find(function(element){return['input','select','textarea'].include(element.tagName.toLowerCase());});},focusFirstElement:function(form){form=$(form);form.findFirstElement().activate();return form;},request:function(form,options){form=$(form),options=Object.clone(options||{});var params=options.parameters,action=form.readAttribute('action')||'';if(action.blank())action=window.location.href;options.parameters=form.serialize(true);if(params){if(Object.isString(params))params=params.toQueryParams();Object.extend(options.parameters,params);} if(form.hasAttribute('method')&&!options.method) options.method=form.method;return new Ajax.Request(action,options);}};Form.Element={focus:function(element){$(element).focus();return element;},select:function(element){$(element).select();return element;}};Form.Element.Methods={serialize:function(element){element=$(element);if(!element.disabled&&element.name){var value=element.getValue();if(value!=undefined){var pair={};pair[element.name]=value;return Object.toQueryString(pair);}} return'';},getValue:function(element){element=$(element);var method=element.tagName.toLowerCase();return Form.Element.Serializers[method](element);},setValue:function(element,value){element=$(element);var method=element.tagName.toLowerCase();Form.Element.Serializers[method](element,value);return element;},clear:function(element){$(element).value='';return element;},present:function(element){return $(element).value!='';},activate:function(element){element=$(element);try{element.focus();if(element.select&&(element.tagName.toLowerCase()!='input'||!['button','reset','submit'].include(element.type))) element.select();}catch(e){} return element;},disable:function(element){element=$(element);element.blur();element.disabled=true;return element;},enable:function(element){element=$(element);element.disabled=false;return element;}};var Field=Form.Element;var $F=Form.Element.Methods.getValue;Form.Element.Serializers={input:function(element,value){switch(element.type.toLowerCase()){case'checkbox':case'radio':return Form.Element.Serializers.inputSelector(element,value);default:return Form.Element.Serializers.textarea(element,value);}},inputSelector:function(element,value){if(value===undefined)return element.checked?element.value:null;else element.checked=!!value;},textarea:function(element,value){if(value===undefined)return element.value;else element.value=value;},select:function(element,index){if(index===undefined) return this[element.type=='select-one'?'selectOne':'selectMany'](element);else{var opt,value,single=!Object.isArray(index);for(var i=0,length=element.length;i=0?this.optionValue(element.options[index]):null;},selectMany:function(element){var values,length=element.length;if(!length)return null;for(var i=0,values=[];i<\/script>");$("__onDOMContentLoaded").onreadystatechange=function(){if(this.readyState=="complete"){this.onreadystatechange=null;fireContentLoadedEvent();}};}})();Hash.toQueryString=Object.toQueryString;var Toggle={display:Element.toggle};Element.Methods.childOf=Element.Methods.descendantOf;var Insertion={Before:function(element,content){return Element.insert(element,{before:content});},Top:function(element,content){return Element.insert(element,{top:content});},Bottom:function(element,content){return Element.insert(element,{bottom:content});},After:function(element,content){return Element.insert(element,{after:content});}};var $continue=new Error('"throw $continue" is deprecated, use "return" instead');var Position={includeScrollOffsets:false,prepare:function(){this.deltaX=window.pageXOffset||document.documentElement.scrollLeft||document.body.scrollLeft||0;this.deltaY=window.pageYOffset||document.documentElement.scrollTop||document.body.scrollTop||0;},within:function(element,x,y){if(this.includeScrollOffsets) return this.withinIncludingScrolloffsets(element,x,y);this.xcomp=x;this.ycomp=y;this.offset=Element.cumulativeOffset(element);return(y>=this.offset[1]&&y=this.offset[0]&&x=this.offset[1]&&this.ycomp=this.offset[0]&&this.xcomp0;})._each(iterator);},set:function(className){this.element.className=className;},add:function(classNameToAdd){if(this.include(classNameToAdd))return;this.set($A(this).concat(classNameToAdd).join(' '));},remove:function(classNameToRemove){if(!this.include(classNameToRemove))return;this.set($A(this).without(classNameToRemove).join(' '));},toString:function(){return $A(this).join(' ');}};Object.extend(Element.ClassNames.prototype,Enumerable);Element.addMethods();var parseUri=function(source){if(isUndefined(source))source=window.location.href;var o=parseUri.options,value=o.parser[o.strictMode?"strict":"loose"].exec(source);for(var i=0,uri={};i<14;i++){uri[o.key[i]]=value[i]||"";} uri[o.q.name]={};uri[o.key[12]].replace(o.q.parser,function($0,$1,$2){if($1)uri[o.q.name][$1]=$2;});return uri;};parseUri.options={strictMode:false,key:["source","protocol","authority","userInfo","user","password","host","port","relative","path","directory","file","query","anchor"],q:{name:"queryKey",parser:/(?:^|&)([^&=]*)=?([^&]*)/g},parser:{strict:/^(?:([^:\/?#]+):)?(?:\/\/((?:(([^:@]*):?([^:@]*))?@)?([^:\/?#]*)(?::(\d*))?))?((((?:[^?#\/]*\/)*)([^?#]*))(?:\?([^#]*))?(?:#(.*))?)/,loose:/^(?:(?![^:@]+:[^:@\/]*@)([^:\/?#.]+):)?(?:\/\/)?((?:(([^:@]*):?([^:@]*))?@)?([^:\/?#]*)(?::(\d*))?)(((\/(?:[^?#](?![^?#\/]*\.[^?#\/.]+(?:[?#]|$)))*\/?)?([^?#\/]*))(?:\?([^#]*))?(?:#(.*))?)/}};var gBrowserVersion=new RegExp("MSIE ([0-9]{1,}[\.0-9]{0,})").exec(navigator.appVersion);var isIE6=((document.all)&&parseFloat(RegExp.$1)==6);var isIE7=((document.all)&&parseFloat(RegExp.$1)==7);var isIE8=((document.all)&&parseFloat(RegExp.$1)==8);var gErrorDivs={ui:"dError",msg:"dErrorMsg"};var g_regExpNoHtmlTags=new RegExp(/^[^<>]*$/ig);var gDebugLog="";function bookmarkUs(_204,url){if(isUndefined(_204)){_204=gCommonStrings.site_context;} if(isUndefined(url)){url="http://www.supportspace.com";} if(window.sidebar){window.sidebar.addPanel(_204,url,"");}else{if(window.opera&&window.print){var elem=document.createElement("a");elem.setAttribute("href",url);elem.setAttribute("title",_204);elem.setAttribute("rel","sidebar");elem.click();}else{if(document.all){window.external.AddFavorite(url,_204);}}}} function fixFlashActivate(){var oFlash=document.getElementsByTagName("object");for(var i=0;i/g,">");str=str.replace(/\"/g,""");if(replaceCarriageReturn!==false){str=str.replace(/\n/g,"
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dTabsContainer=$(tabsContainer);var dAfterTabs=dTabsContainer.down(".dAfterTabs");var dAfterTabsCorner=dTabsContainer.down(".dAfterTabsCorner");var afterTabsWidth=Math.max((dTabsContainer.getWidth()-dAfterTabs.up().previous().getWidth()-dAfterTabsCorner.getWidth()),0);dAfterTabs.style.width=afterTabsWidth+"px";setVisible(dAfterTabs,true);setVisible(dAfterTabsCorner,true);if(methodHandler){methodHandler(tabName);}} function selectTab(selectedTab,tabsContentParent,tabNum,useVisibility){if(!useVisibility){useVisibility=false;} if(useVisibility){if(isVisible($(tabsContentParent).childElements()[tabNum])){return;}}else{if($(tabsContentParent).childElements()[tabNum].visible()){return;}} selectedTab=$(selectedTab);var tabComponents=selectedTab.select("div");var otherTabs=selectedTab.siblings();var isFirstTab=(tabNum==0);var isLastTab=(tabNum==otherTabs.length);tabComponents[0].className=isFirstTab?"dSelectedTabLeftFirst":"dSelectedTabLeft";tabComponents[1].className="dSelectedTabMiddle";tabComponents[2].className=isLastTab?"dSelectedTabRightLast":(isFirstTab?"dSelectedTabRightFirst":"dSelectedTabRight");for(var i=0;i';if(rest>0){floor_rating++;if(rest<0.25)html+='';if(rest>=0.25&&rest<0.75)html+='';if(rest>=0.75)html+='';} for(i=floor_rating;i';return html;} function setCursorInProgress(bool){$(document.body).style.cursor=bool?"progress":"default";} function printPage(){if(window.print){window.print();}else{var WebBrowser='';document.body.insertAdjacentHTML('beforeEnd',WebBrowser);WebBrowser1.ExecWB(6,2);}} function limitTextField(textField,maxSize,errorDiv){var field=$(textField)?$(textField):$("counttxt");var max=maxSize?maxSize:1024;if(field&&field.value.length>max){field.value=field.value.substring(0,max);if($(errorDiv))$(errorDiv).innerHTML="This field is limited to "+max+" characters" return false;} return true;} gLastSessionEvent="";function saveSessionEvent(oEvent,dwrOptions){var sessionIdList=oEvent.sessionIdList?oEvent.sessionIdList:[-1];var workflowId=oEvent.workflowId?oEvent.workflowId:(typeof(g_workflowId)=="undefined"?-1:g_workflowId);var options=dwrOptions?dwrOptions:{async:false};ajaxLogManager.logSessionEvent(sessionIdList,oEvent.event.action,oEvent.event.description,oEvent.user.id,workflowId,options);gLastSessionEvent=oEvent.event.action;} function setParamValueUrl(paramName,paramValue,url,setParamIfNull){if(setParamIfNull===false&&!paramValue&¶mValue!==false){return url;} var pn=paramName+"=";var sep=url.indexOf("?")<0?"?":"&";if(url.indexOf(pn)<0) {return(url+sep+pn+paramValue);} else {var regex=new RegExp(pn+"([^&]*)([&?]?)");return(url.replace(regex,pn+paramValue+'$2'));}} function parseMessageForLinks(msg){var regExpStrUriWithProtocol=/[^=\"'](((file|gopher|news|nntp|telnet|http|ftp|https|ftps|sftp):\/\/)(([a-zA-Z0-9\._-]+\.[a-zA-Z]{2,6})|([0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}))(\/?[a-zA-Z0-9\&;%_\.,\/\-=+~:#\?@]*)?)/ig var regExpStrUriNoProtocol=/[^\/="']((www\.[a-zA-Z0-9\._-]+\.[a-zA-Z]{2,6})(\/?[a-zA-Z0-9\&;%_\.,\/\-=+~:#\?@]*)?)/ig var regExpStrEmail=/((([^<>()[\]\\.,;:\s@\""]+(\.[^<>()[\]\\.,;:\s@\""]+)*)|(\"".+\""))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,})))/ig msg=(' '+msg).replace(regExpStrUriWithProtocol,' ###HREF-::$1::### ');msg=(' '+msg).replace(regExpStrUriNoProtocol,' ###HREF-http::$1::### ');return msg;} function parseMessageForSpecialStrings(msg){var regExpStrFull=/###HREF-::(.*?)::###/ig var regExpStrNoProtocol=/###HREF-http::(.*?)::###/ig var regExpStrMail=/###HREF-mail::(.*?)::###/ig var regExpStrText=/###TEXT-::(.*?)::###/ig msg=(msg).replace(regExpStrFull,' ###TEXT-::$1::### ');msg=(msg).replace(regExpStrNoProtocol,' ###TEXT-::$1::### ');msg=msg.replace(regExpStrMail,' ###TEXT-::$1::### ');var linkTexts=msg.match(regExpStrText);if(linkTexts) {for(var i=0;i40)?tempText.substring(0,45)+'...':tempText;msg=(msg).replace(linkTexts[i],tempText);}} return msg;} function scrollDown(div){div.scrollTop=div.scrollHeight+50;} var go4cCookie;function getSupporterDisplayStatus(supporter){if(!go4cCookie) go4cCookie=getCookie("s2online4customer");if(supporter.supporterDynamicDetails.online4Customer) {if(isCurrentUserLoggedIn()) {if(supporter.supporterDynamicDetails.online4Customer.customer.id==gCurrentUser.id) {return supporter.supporterDynamicDetails.supporterDisplayPresenceStatusForExpectedCustoemr;}} else if(supporter.supporterDynamicDetails.online4Customer.customerCookie==go4cCookie) {return supporter.supporterDynamicDetails.supporterDisplayPresenceStatusForExpectedCustoemr;}} return supporter.supporterDynamicDetails.supporterDisplayPresenceStatus;} function observeConnectButtons(expertsList,containerIdPrefix){var experts_done=[];if(!expertsList||gCurrentUser.isSupporter) return;for(var i=0;i-1) continue;experts_done.push(expertsList[i].id);if(getSupporterDisplayStatus(expertsList[i])=="online"){$$("."+containerIdPrefix+expertsList[i].id).each(function(containerDiv){var connectBtn=containerDiv.down(".startSessionButton");if(connectBtn){connectBtn.src=gStartSessionUrls.connect_regular;connectBtn.className="startSessionButton linkImg" disableObject(connectBtn,false);Event.observe(connectBtn,'mouseout',function(){this.src=gStartSessionUrls.connect_regular});Event.observe(connectBtn,'mouseup',function(){this.src=gStartSessionUrls.connect_regular});Event.observe(connectBtn,'mouseover',function(){this.src=gStartSessionUrls.connect_over});Event.observe(connectBtn,'mousedown',function(){this.src=gStartSessionUrls.connect_pressed});Event.observe(connectBtn,'click',function(){googleTrackPage("/click-connect")});} var dStatusText=containerDiv.down(".expertStatusText");if(dStatusText){dStatusText.className="expertStatusText online";dStatusText.update(gSearchStrings.expert_status_online);}})}}} function isLoggedIn(){return(gCurrentUser&&gCurrentUser.jabberUserName!=gCommonStrings.anonymous);} function handleFailureAjaxResponse(response,errorDiv,validationStrings){try{if(response.error){var aError=response.error.evalJSON();$(errorDiv).update();aError.each(function(error){var errorMsg=gCommonErrors[error.code];error.arguments.each(function(arg,index){var val=arg.code?validationStrings[arg.code]:arg;errorMsg=errorMsg.replace("{"+index+"}",val+"");});$(errorDiv).insert(errorMsg+"
");}) return true;}}catch(e){return true;} $(errorDiv).update();return false;} function redirectToUrl(url){window.location.href=url;} var DEBUG_CONNECTION=false;function debug_connection(msg){gDebugLog+=msg+"
\n";} function show_debug_log(){$("debug_log").down("div").innerHTML=gDebugLog;$("debug_log").style.height="500px";} function logme(str){ajaxLogManager.log(str,{errorHandler:function(){}});} function logClientLog(){logme(gDebugLog);} function googleTrackPage(virtual_url){if(typeof(pageTracker)!="undefined"){pageTracker._trackPageview(virtual_url);}} function isEltPresent(dList,namebase,value) {var inputs=$(dList).getElementsBySelector('input');var res=false;inputs.each(function(oInput) {if((oInput.readAttribute('namebase')==namebase)&&(oInput.value==value)) {res=true;throw $break;}});return res;} function removeFromList(obj) {var dList=$(obj).up().up();$(obj).up().remove();updateIndexes(dList);} function updateIndexes(dList) {var divs=$(dList).childElements();var i=0;divs.each(function(oDiv){var inputs=$(oDiv).getElementsBySelector('input');inputs.each(function(oInput){oInput.name=oInput.readAttribute('namebase').replace('INT',i);}) i++;})} function getSelectedRadio(buttonGroup){if(buttonGroup[0]){for(var i=0;i'+gSearchStrings['expert_status_'+status]+'';} function generateCountryCodesSelectBox(){if($("customerPhoneDialingCode_combo")){return;} var phoneDialSelects=$$("select.signupPhoneDialingCode");phoneDialSelects.each(function(phoneDialSelect){new Autocompleter.SelectBox(phoneDialSelect);displayCountryCodeInSelectBox(phoneDialSelect,"customerPhoneDialingCode_combo");});} function displayCountryCodeInSelectBox(originalSelectBox,autocompleterInput){$(autocompleterInput).value="+"+$(originalSelectBox).value;} function setLocaleCookies(locale){setCookie("s2locale_session",locale,null,"/");var expires=new Date();expires.setTime(expires.getTime()+300*24*60*60*1000);setCookie("s2locale",locale,expires,"/");} window.defaultStatus=document.title;Event.observe(window,"load",function(){if(typeof(dwr)!="undefined"&&dwr&&dwr.engine) dwr.engine.setErrorHandler(dwrErrorHandler);}) Event.observe(window,'resize',onWindowResize);function initLoginBox() {$('dSigninError').hide();window.setTimeout(focusLoginBox,700);} function focusLoginBox() {var loginForm=$('loginForm');var email=loginForm.down(".email");var password=loginForm.down(".password");try{if(isStrEmpty(email.value)) email.focus();else password.focus();}catch(e){}} function validateRequiredLogin(form){var isValid=true;$(form).down('.dSigninError').innerHTML='';var focusField=null;var i=0;var fields=new Array();var oRequired=new requiredLogin();for(var x in oRequired){var field=form[oRequired[x][0]];if(field.type=='text'||field.type=='textarea'||field.type=='file'||field.type=='select-one'||field.type=='radio'||field.type=='password'){var value='';if(field.type=="select-one"){var si=field.selectedIndex;if(si>=0){value=field.options[si].value;}}else{value=field.value;} if(field.hasClassName("email")){if(!value.match(/((([^<>()[\]\\.,;:\s@\""]+(\.[^<>()[\]\\.,;:\s@\""]+)*)|(\"".+\""))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,})))/ig)) {isValid=false;$(form).down('.dSigninError').innerHTML=gHeaderStrings.email_error;$(form).down('.dSigninError').show();return isValid;}} if(trim(value).length==0){if(i==0){focusField=field;} fields[i++]=oRequired[x][1];isValid=false;}}} if(fields.length>0){focusField.focus();$(form).down('.dSigninError').innerHTML=fields[0];$(form).down('.dSigninError').show()} return isValid;} function submitSigninForm(isAjax) {var oForm=$('loginForm');if(validateRequiredLogin(oForm)){if(isAjax){sendAjaxLoginRequest(oForm);} else oForm.submit();}} function sendAjaxLoginRequest(oForm) {oForm=$(oForm);var opt={method:'post',parameters:{ajax:true},onSuccess:function(response){onLoginSuccess(oForm,response);},onFailure:function(){onLoginFailed(oForm);}};new JsonP.FormRequest(oForm,opt);} function onLoginSuccess(oForm,response){if(response.error){if(response.error.indexOf('User is disabled')!=-1){showSuspended();} else{onLoginFailed(oForm)}} else if(response.message){if(oForm.down('.dSigninError')){oForm.down('.dSigninError').hide();} closeSigninBox();handleSuccessfullLogin(response);googleTrackPage("/sign-in");}} function onDirectRegistrationSuccess(response){if(handleFailureAjaxResponse(response,$("RegForm").down(".sError"),gCommonErrors)){return false;}else{handleSuccessfullLogin(response,0);googleTrackPage("/sign-up");return true;}} function handleSuccessfullLogin(response){if(typeof(gS2SupportPackageDetails)!="undefined"&&response){gS2SupportPackageDetails.checkCoupons(response.prepaidPackageCoupons);gS2SupportPackageDetails.checkCoupons(response.tokenBasedCoupons);} var oMessage=response.message.evalJSON();gCurrentUser=new User(oMessage.user);if(gCurrentUser.isSupporter){disableConnectButtons();} if($("dHeader")){renderUserHeader(oMessage.user);renderMySpaceMenu(oMessage.menues);showOfflineMessageNotification(response.nbNewOfflineMessages);} if($("dHomePage")){$("dHomePage").down(".banner").innerHTML=''+''+''+''+''+''+'';} resumeSession(gCurrentUser);} function onLoginFailed(oForm){var signinError=oForm.down('.dSigninError');if(signinError){signinError.innerHTML=gHeaderStrings.badlogin;signinError.show();}} var User=Class.create({initialize:function(user){this.id=user.id;this.displayUserName=user.displayUserName;this.jabberUserName=user.jabberUsername;this.jabberFullUserName=typeof(gJabberConnection)!=typeof(undefined)?gJabberConnection.addJabberDomainSuffix(this.jabberUserName):this.jabberUserName+"@"+g_jabber_domain+"/web";this.jabberPassword="supportspace-web";this.username=user.username;this.isSupporter=(user.userType=="supporter");this.isCustomer=(user.userType=="customer");this.isTester=user.isTester?true:false;this.inTestingPhase=user.inTestingPhase?true:false;}});function disableConnectButtons() {$$('.startSessionButton').each(function(btn){btn.replace('')})} function renderUserHeader(user){buildUserRoleUI(user);showHelloUser(user);} function resumeSession(user){if(user.isCustomer&&!getCookie("resumeNotNow")){getSessionResumeData({},true);}} function getSessionResumeData(oButton,connectToJabberBeforeResume) {if(typeof(supportManager)==typeof(undefined)){return;} function startResumeSession(obj,oButton){gS2StartSession.resumeSession({id:obj['supporterId'],displayUserName:obj['supporterDisplayName'],photoUri:obj['photoUri']},obj['workflowId'],obj['supportRequestId'],oButton);} supportManager.getSessionResumeBean(gCurrentUser.id,{callback:function(obj){if(obj['supporterId']){if(connectToJabberBeforeResume){gJabberConnection.doLogin({onConnect:function(){startResumeSession(obj,oButton);},errorHandler:function(){gS2StartSession.popupStartSession({status:'sorry',reason:'jabber_failure'});}});}else{startResumeSession(obj,oButton);}}},errorHandler:function(){}})} function showSignin(){$('dSignin_1_1').show();$('dSignin_Disabled').hide();} function showSuspended(){$('dSignin_1_1').hide();$('dSignin_Disabled').show();} function openSigninBox(){if(!$('dSignin').open){moveSigninBox();showSignin();$('dSignin').open=true;new Effect.SlideDown($('dSignin'),{duration:1.2,queue:'end'});initLoginBox();}} function closeSigninBox(){if(!$('dSignin')||!$('dSignin').visible()) return;new Effect.SlideUp($('dSignin'),{duration:1.2});window.setTimeout("$('dSignin').open = false;",1500);} function moveSigninBox(){Position.clone($('headerSecondMenu'),$('dSignin'),{setWidth:false,setHeight:false,offsetLeft:-226,offsetTop:21})} function isCurrentUserLoggedIn() {return(gCurrentUser.id!='anonymous')} var Scriptaculous={Version:'1.8.0',require:function(libraryName){document.write('');},load:function(){var includes=['xmlextras','jsextras','crypt','JSJaCConfig','JSJaCConstants','JSJaCCookie','JSJaCJSON','JSJaCJID','JSJaCBuilder','JSJaCPacket','JSJaCError','JSJaCKeys','JSJaCConnection','JSJaCHttpPollingConnection','JSJaCHttpBindingConnection','JSJaCConsoleLogger'];var scripts=document.getElementsByTagName("script");var path='./';for(var i=0;i"+htmlEnc(aJSJaCPacket.xml())+'
');} JabberConnection.prototype.handlePresence=function(aJSJaCPacket){var presenceRawName=aJSJaCPacket.getFrom();var presenceName=presenceRawName.substring(0,presenceRawName.indexOf('@'));var msg=presenceName;if(!aJSJaCPacket.getType()&&!aJSJaCPacket.getShow()) msg+=gJabberStrings.become_available;else{msg+=gJabberStrings.set_precence;if(aJSJaCPacket.getType()) msg+=aJSJaCPacket.getType();else msg+=aJSJaCPacket.getShow();if(aJSJaCPacket.getStatus()) msg+=aJSJaCPacket.getStatus();} debug_connection("handlePresence - "+msg);};JabberConnection.prototype.handleConnected=function(withwhat){this.isTryingToReconnect=false;this.stopReconnectProcess();debug_connection("user "+gCurrentUser.jabberUserName+" is connected with "+withwhat);logme("user "+gCurrentUser.jabberUserName+" is connected with "+withwhat);if(gS2StartSession.disconnectedByUser){debug_connection("user "+gCurrentUser.jabberUserName+" is going to be disconnected (disconnectedByUser)");this.jabberDisconnect();return;} if(gCurrentUser.isSupporter) {if(typeof(gSessionContextManager)!="undefined"){var sessionIdList=gSessionContextManager.getSupportSessionIdList();if(gLastSessionEvent==SE_SJB_DISCONNECT) saveSessionEvent({user:gCurrentUser,event:{action:SE_SJB_RECONNECT,description:"Expert reconnected after disconnection with "+withwhat},sessionIdList:sessionIdList}) else saveSessionEvent({user:gCurrentUser,event:{action:SE_SJB_CONNECT,description:"Expert connected to the Jabber server with "+withwhat+" - system:"+navigator.userAgent},sessionIdList:sessionIdList})}} else {debug_connection("Connected with flash");this.sendSelfKeepAlive();this.selfKeepAlivePeriodExec=new PeriodicalExecuter(this.sendSelfKeepAlive.bind(this),3);this.selfKeepAliveTimer=function(){this.selfKeepAlivePeriodExec.stop();logClientLog();gS2StartSession.popupStartSession({status:'sorry',reason:'ska_failure'});this.jabberDisconnect();saveSessionEvent({user:gCurrentUser,event:{action:SKA_FAILURE,description:"Message SELF_KEEP_ALIVE has not been received - ["+window.location.href+"] - "+navigator.userAgent}});}.bind(this).delay(20);if(gLastSessionEvent==SE_CJB_RECONNECT){saveSessionEvent({user:gCurrentUser,event:{action:SE_CJB_RECONNECT,description:"Service Page - Customer reconnected after disconnection with "+withwhat},sessionIdList:[g_support_sessionId]})} else{saveSessionEvent({user:gCurrentUser,event:{action:SE_CJB_CONNECT,description:"Service Page - Customer connected to the Jabber server with "+withwhat+" - system:"+navigator.userAgent}});}} if(gCurrentUser.isSupporter||!gMustWaitForGettingSelfKeepAliveToStartSession){if(this.connectionCallback){this.connectionCallback.onConnect();this.connectionCallback=null;}} var jabberMode=(withwhat.indexOf("flash")>=0?"flash":"jsjac");if(jabberMode!="flash") {debug_connection("Connected with JsJac");this.setConnectingStatus("Connected with JSJac");this.nbOfConnectionRetries=0;if(this.keepAlivePeriodExec==0) this.keepAlivePeriodExec=new PeriodicalExecuter(this.sendKeepAlive.bind(this),g_keepAliveInterval);}};JabberConnection.prototype.handleStatusChanged=function(){debug_connection("handleStatusChanged");};JabberConnection.prototype.handleConnectionTimeoutEvent=function(){if(this.isTryingToReconnect){this.reconnect();}else{this.failoverConnectionType();}};JabberConnection.prototype.handleResourceConflictError=function(){this.isResourceConflictError=true;logme("Resource Conflict Error - "+gCurrentUser.jabberUserName);};JabberConnection.prototype.handleHTTPError=function(errorStr){if(g_ReconnectionProcessInterval>-1&&!this.isTryingToReconnect){logme("HTTP(Bind) Error - user: "+gCurrentUser.jabberUserName+" - connectionMode: "+this.currentConnectionMode+", g_ReconnectionTimeout = "+g_ReconnectionTimeout+"("+(errorStr?errorStr:"")+")");this.isTryingToReconnect=true;if(this.currentConnectionMode!="JSJac"){this.jabberConnector.setSocketConnectionTimeout(g_ReconnectionTimeout);} this.startReconnectProcess();}};JabberConnection.prototype.startReconnectProcess=function(){this.stopReconnectProcess();this.doLogin();this.reconnectProcessInterval=new PeriodicalExecuter(function(){this.doLogin();}.bind(this),g_ReconnectionProcessInterval);};JabberConnection.prototype.stopReconnectProcess=function(){if(this.reconnectProcessInterval){this.reconnectProcessInterval.stop();}};JabberConnection.prototype.handleError=function(e){if(this.connectionCallback&&e){this.connectionCallback.errorHandler(e);}else{var errorStr=typeof(e)=="String"?e:e.xml?e.xml:"unknown error";this.handleHTTPError(errorStr);}};JabberConnection.prototype.handleDisconnected=function(withwhat,shouldTryToReconnect){logme("disconnected from "+withwhat+", jabberUsername:"+gCurrentUser.jabberUserName+", shouldTryToReconnect="+shouldTryToReconnect);if(withwhat.indexOf("flash")<0){this.nbOfJSDisconnections++;debug_connection("Disconnected from JsJac");} else{if(gCurrentUser.isSupporter){var sessionIdList=gSessionContextManager.getSupportSessionIdList();saveSessionEvent({user:gCurrentUser,event:{action:SE_SJB_DISCONNECT,description:"Expert disconnected from"+withwhat},sessionIdList:sessionIdList})}else{saveSessionEvent({user:gCurrentUser,event:{action:SE_CJB_DISCONNECT,description:"Customer disconnected from "+withwhat},sessionIdList:[g_support_sessionId]})}} if(shouldTryToReconnect){if(!this.isResourceConflictError){this.reconnect();}else{logme("will not reconnect due to resource conflict error - "+gCurrentUser.jabberUserName);}}} JabberConnection.prototype.sendKeepAlive=function(){debug_connection(new Date()+":sendKeepAlive") this.sendMsg(gJabberConnection.supportSpaceUsername,'KEEP_ALIVE','',-10);} JabberConnection.prototype.sendSelfKeepAlive=function(){debug_connection(new Date()+":sendSelfKeepAlive");saveSessionEvent({user:gCurrentUser,event:{action:SKA_SENT,description:"Message SELF_KEEP_ALIVE has been sent ["+window.location.href+"]"}});this.sendMsg(gJabberConnection.addJabberDomainSuffix(gCurrentUser.jabberUserName),'SELF_KEEP_ALIVE','SELF_KEEP_ALIVE',-100);} JabberConnection.prototype.sendMsg=function(to,subject,body,threadId){debug_connection("sendMsg:subject="+subject+"-body="+body) threadId=""+(threadId?threadId:(typeof(g_workflowId)!="undefined"?g_workflowId:-1));if($('jabberConnector')&&$('jabberConnector').sendMessage&&this.currentConnectionMode!='JSJac'){$('jabberConnector').sendMessage(body,subject,to,threadId);}else{this.sendMsg_jsjac(to,subject,body,threadId)}} JabberConnection.prototype.sendMsg_jsjac=function(to,subject,body,threadId){var aMsg=new JSJaCMessage();aMsg.setTo(to);aMsg.setSubject(subject);aMsg.setBody(body);aMsg.setThread(threadId);if(this.jabberConnector.send) this.jabberConnector.send(aMsg);} JabberConnection.prototype.sendInitMsg=function(recipient,threadId) {var to=recipient?recipient:gPartnerUser.jabberFullUserName;var body=new MessageProperties();body.appendParam('event','onload');this.sendMsg(to,g_PAGE_EVENT,body.toString(),threadId);} JabberConnection.prototype.sendUnblockMsg=function(recipient,workfowId) {var body=new MessageProperties();body.appendParam('event','unblock');this.sendMsg(recipient.jabberFullUserName,g_PAGE_EVENT,body.toString(),workfowId);} JabberConnection.prototype.displayConnectionMessage=function(){} JabberConnection.prototype.displayDisconnectMessage=function(){g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body=gJabberStrings.unable_to_connect;displayMessage(false,"dChatWindow");} JabberConnection.prototype.setConnectingStatus=function(jabberStatus){if(!this.jabberConnector) return;var presence=new JSJaCPresence();presence.setStatus(jabberStatus);if(this.jabberConnector.send) this.jabberConnector.send(presence);} JabberConnection.prototype.jabberDisconnect=function(){if(!this.jabberConnector) return;if(this.currentConnectionMode=='JSJac') {this.jabberConnector.disconnect();if(this.keepAlivePeriodExec) this.keepAlivePeriodExec.stop();} else if(this.jabberConnector.disconnectFromJabberServer){try{this.jabberConnector.disconnectFromJabberServer();}catch(e){logme("Unable to disconnect from Jabber ["+gCurrentUser.jabberUserName+"]");}}} JabberConnection.prototype.addJabberDomainSuffix=function(jabberUser){return jabberUser+'@'+g_jabber_domain+'/'+this.resource;} JabberConnection.prototype.getConnectionCallback=function(){return this.connectionCallback;} JabberConnection.prototype.setConnectionCallback=function(callback){this.connectionCallback=callback;} function MessageProperties() {this._params=new Object();this.appendParam=function(param,value) {this._params[param]=value;} this.toString=function() {return Object.toJSON(this._params)} this.load=function(input) {this._params=null;try{this._params=input.evalJSON(true);}catch(e){this._params=null}};this.getValue=function(param) {if(!param) return this._params;else if(isUndefined(this._params[param])) return-1;else return this._params[param];}} function flashunescape(str){return str.replace(/%22/g,'"').replace(/%5c/g,"\\").replace(/%26/g,"&").replace(/%25/g,"%");} function ChatMessage(){this.delimiter='|';} ChatMessage.prototype.encode=function(sessionId,msg){return sessionId+this.delimiter+msg;} ChatMessage.prototype.decode=function(str){if(isUndefined(str)) return"";return str.substring(str.indexOf(this.delimiter)+1);} var g_FORWARD_OR_DISPATCH='';var g_PAGE_EVENT='page_event';var g_IS_TYPING='is_typing';var g_CUSTOMER_DISPATCH_REQUEST='customer_dispatch_request';var g_RCTV_REQUEST='rc_request';var g_RCWEBEX_REQUEST='rc_request_webex';var ACCEPTED='accepted';var DECLINED='declined';var CALL='call';var CANCEL='cancel';var JBMSG_CREATING_JOBOFFER='creatingJobOffer';var JBMSG_JOBOFFER='jobOffer';var JBMSG_JOBOFFER_REJECTED='jobOfferRejected';var JBMSG_JOBOFFER_ACCEPTED='jobOfferAccepted';var JBMSG_JOBOFFER_CANCELED='jobOfferCanceled';var JBMSG_START_CONSULTING='startConsult';var JBMSG_STOP_CONSULTING='stopConsult';var JBMSG_LEAVESESSIONOPEN_APPROVE='leaveSessionOpenApprove';var JBMSG_LEAVESESSIONOPEN_DISAPPROVE='leaveSessionOpenDisapprove';var g_CHANGE_DESKTOP_SHARING_STATUS='changeDesktopSharingStatus';var g_SCOPE_OF_WORK_IS_SET='scopeOfWorkIsSet';var g_SESSION_TERMINATED='SESSION_TERMINATED';var g_SESSION_REPORT_STEP='sessionReportStep';var g_SESSION_REPORT_STEP_FROM_HAND_OFF='sessionReportStepFromHandOff';var g_SESSION_REPORT_STEP_FROM_LEAVE_OPEN='sessionReportStepFromLeaveOpen';var g_CASE_RESOLVED_CONFIRM='RESOLVED';var g_CASE_PARTIALLY_RESOLVED='PARTIALLY_RESOLVED';var g_FORWARD_CONFIRM='FORWARD';var g_CASE_CANTRESOLVE='CANT_RESOLVE';var g_CASE_UNRESOLVED_CANTFORWARD='UNRESOLVED_CANT_FORWARD';var g_CASE_UNRESOLVED_DISCONNECTED='UNRESOLVED_DISCONNECTED';var g_CASE_UNRESOLVED_LEFT_OPEN='UNRESOLVED_LEFT_OPEN';var g_START_NEW_SUPPORT_REQUEST_FLOW='START_NEW_SUPPORT_REQUEST_FLOW';var JBMSG_CUSTOMER_FEEDBACK='CUSTOMER_FEEDBACK';var g_CONSULT_NOTIFICATION_ENDED="stargate_consult_notification";var g_CONSULT_NOTIFICATION_TIMEOUT="stargate_consult_notification_timeout";var g_CUSTOMER_PAYED="customer_payed";var g_RESUME_SESSION_TIMEOUT="resume_session_timeout";var g_CUSTOMER_SOFTWARE_ACTIVATION="customer_software_activation";var RESOLUTION_SET="RESOLUTION_SET";var g_SUBMIT_CALL_REQUEST="submit_phone_call_request";var g_PHONE_CALL_STATUS="phone_call_status";var g_PHONE_CALL_DECLINED="call_declined_call_request";var g_PHONE_CALL_PROBLEM="call_problem";var g_PHONE_CALL_ENDED="call_ended";var g_PHONE_CALL_CALLING_EXPERT="call_expert";var g_PHONE_CALL_CALLING_YOU="call_you";var g_PHONE_CALL_TALKING="call_talking";var g_PHONE_CALL_EXPERT_BUSY="call_expert_busy";var g_PHONE_CALL_EXPERT_NOT_ANSWER="call_expert_not_answer";var g_PHONE_CALL_YOU_BUSY="call_you_busy";var g_PHONE_CALL_YOU_NOT_ANSWER="call_you_not_answer";var g_PHONE_CALL_CONGESTION="call_congestion";var g_PHONE_CALL_EXPERT_ENDED="call_expert_ended";var g_CONSULTANT_DISPATCH_REQUEST='consultant_dispatch_request';var g_FORWARD_EVENT='forward_event';var g_DISPATCH_EVENT='dispatch_event';var g_FORWARD_APPROVED_BY_CONSULTANT='forward_was_approved';var g_APPROVE_FORWARD='approve_forward';var g_CALL_ME='call_me';var g_RC_AUTH='rc_auth';var g_RC_CANCEL='rc_cancel';var g_P2S_HANGUP='p2s_hangup';var g_P2S_BUSY='p2s_busy';var g_P2S_CLEAR='p2s_clear';var g_P2S_PHONE_PICKED_UP="p2s_phone_picked_up";var g_P2S_SUPPORTER_TRANSFER="p2s_supporter_transfer";var g_P2S_NOW_CALLING="p2s_now_calling";var g_DONT_BLINK=[g_IS_TYPING];var SUPPORT_REQUEST_ACCEPTED='SUPPORT_REQUEST_ACCEPTED';var JOB_OFFER_CREATION='JOB_OFFER_CREATION';var AGREE_JOB_OFFER='AGREE_JOB_OFFER';var PAY='PAY';var IN_SESSION='IN_SESSION';var CONSULTING='CONSULTING';var AWAITING_REPORT_APPROVAL='AWAITING_REPORT_APPROVAL';var SERVICE_REPORT_SUBMISSION_TASK='SERVICE_REPORT_SUBMISSION_TASK';var REPORT_TASK='REPORT_TASK';var CUSTOMER_FEEDBACK='CUSTOMER_FEEDBACK';var END='END';var AWAITING_SESSION_RESUME_RESPONSE='AWAITING_SESSION_RESUME_RESPONSE';var AWAITING_RESUME_LEFT_OPEN_SESSION='AWAITING_RESUME_LEFT_OPEN_SESSION';var CONSULTANT_DISPATCHE_APPROVE='CONSULTANT_DISPATCHE_APPROVE';var CUSTOMER_DISPATCHE_APPROVE='CUSTOMER_DISPATCHE_APPROVE';var WAIT_FOR_CONSULT_RESPONSE='WAIT_FOR_CONSULT_RESPONSE';var CHAT_NOTIFICATION="CHAT_NOTIFICATION";var SUPPORTER_CREATING_JOBOFFER="SUPPORTER_CREATING_JOBOFFER";var CONSULTING_NOTIFICATION="CONSULTING_NOTIFICATION";var CONSULTING_NOTIFICATION_STOP="CONSULTING_NOTIFICATION_STOP";var SUPPORTER_DISCONNECTED="SUPPORTER_DISCONNECTED";var SUPPORTER_CONNECTED="SUPPORTER_CONNECTED";var PHONE_NOTIFICATION="PHONE_NOTIFICATION";var SERVICE_PAGE_WIDGET_ID="dCS";var PERMISSION_REQUEST="RequestPermision";var CUSTOMER="CUSTOMER";var SUPPORTER="SUPPORTER";var CONSULTANT="CONSULTANT";var g_PHONE="PHONE";function initSession(){if(DEBUG_CONNECTION){$('debug_log').show();}else{$('debug_log').hide();}} function disableRequest(oElt,answerText) {if(!oElt)return;var dRequest=$(oElt).up(1);var dResponses=$(oElt).up();var dCSChatMsg=dRequest.up('.dCSChatMsg');dCSChatMsg.style.color="#9A9A9A";dRequest.getElementsBySelector('input').each(function(elt){elt.disabled=true});var text=answerText?answerText:"";dResponses.style.color="#000000";dResponses.update(text);} function S2Timer(time,elt,callback){if(!time)return;if(!callback)return;this.initialTime=time;this.time=this.initialTime*1000;this.callback=callback;this.args=Array.prototype.slice.call(arguments,3);this.timerH=null;this.internal_timerH=null;this.internal_timer=time;this.elt=elt;} S2Timer.prototype=new Object;S2Timer.prototype.start=function(){if(this.timerH) return;this.internal_timer=this.initialTime;this.timerH=setTimeout(this.timeExpired.bind(this),this.time);this.internal_timerH=setInterval(this.oneSecondPassed.bind(this),1000);} S2Timer.prototype.stop=function(){clearTimeout(this.timerH);this.timerH=null;clearTimeout(this.internal_timerH);this.internal_timerH=null;} S2Timer.prototype.restart=function(){this.stop();this.start();} S2Timer.prototype.timeExpired=function(){this.stop();var str="";for(var i=0;i=7&&len<=25)return null;else if(len<7)return gSessionStrings.call_seven_digit_number_required;else return gSessionStrings.call_invalid_number;} function setBirthdateValidation(birthdateId) {var birthdate=$(birthdateId);if(!birthdate) return;Event.observe(birthdate,'keydown',saveBirthdate) Event.observe(birthdate,'keyup',checkBirthDate) g_Birthdate=birthdate.value} function saveBirthdate(evt) {var birthdate=Event.element(evt);if(isNumberEvt(evt)||isSlashEvt(evt)) g_Birthdate=birthdate.value} function checkBirthDate(evt) {if(evt.ctrlKey||evt.keyCode==13||evt.keyCode==37||evt.keyCode==39) return true;$('sdateMonth').className="validationNormal" $('sdateDay').className="validationNormal" $('sdateYear').className="validationNormal" var birthdate=Event.element(evt);if(!isDelete(evt)&&!isNumberEvt(evt)&&!isSlashEvt(evt)) {birthdate.value=g_Birthdate return false} var currVal=birthdate.value;var mm=currVal.substr(0,2);if(mm.length<2) {g_Birthdate=birthdate.value return true} var iValue=parseFloat(mm);if(!isInt(iValue)||iValue<1||iValue>12) {$('sdateMonth').className="validationError" if(evt.keyCode==8||evt.keyCode==46) return true;else {birthdate.value=g_Birthdate return false}} if(currVal.length>=3) {if(currVal.substr(2,1)!='/') {$('sdateMonth').className="validationError" if(evt.keyCode==8||evt.keyCode==46) return true;else {birthdate.value=g_Birthdate return false}}} $('sdateMonth').className="validationOK" var dd=currVal.substr(3,2);if(dd.length<2) {g_Birthdate=birthdate.value return true} iValue=parseFloat(dd);if(!isInt(iValue)||dd<1||dd>31) {$('sdateDay').className="validationError" if(evt.keyCode==8||evt.keyCode==46) return true;else {birthdate.value=g_Birthdate return false}} if(currVal.length>=6) {if(currVal.substr(5,1)!='/') {$('sdateDay').className="validationError" if(evt.keyCode==8||evt.keyCode==46) return true;else {birthdate.value=g_Birthdate return false}}} $('sdateDay').className="validationOK" var yyyy=currVal.substr(6);if(yyyy.length<4) {g_Birthdate=birthdate.value return true} if(yyyy.length>4) {$('sdateYear').className="validationError" if(evt.keyCode==8||evt.keyCode==46) return true;else {birthdate.value=g_Birthdate return false}} var now=new Date();var thisyear=now.getFullYear();iValue=parseFloat(yyyy);if(!isInt(iValue)||yyyy<(thisyear-100)||yyyy>thisyear) {$('sdateYear').className="validationError" if(evt.keyCode==8||evt.keyCode==46) return true;else {birthdate.value=g_Birthdate return false}} if(!dateCheck(mm,dd,yyyy)) {if(evt.keyCode==8||evt.keyCode==46) return true;else {birthdate.value=g_Birthdate return false}} $('sdateYear').className="validationOK" g_Birthdate=birthdate.value return true;} function dateCheck(mm,dd,yyyy) {var year=parseFloat(yyyy);var month=parseFloat(mm);var day=parseFloat(dd);if(month!='') {if(month==4||month==6||month==9||month==11) {if(day>30){showError(gErrorStrings.validation_month) return false;}} if(month==2) {if(parseFloat(year)%4!=0&&day=="29") {showError(gErrorStrings.validation_feb28) return false;} else if(day==30||day==31) {showError(gErrorStrings.validation_feb29) return false;}} return checkAge(year,month,day);} return false;} function checkAge(year,month,day) {month=month-1;var min_age=18;var theirDate=new Date((year+min_age),month,day);var today=new Date;if((today.getTime()-theirDate.getTime())<0){showError(gErrorStrings.age18);return false;} return true;} function isNumberEvt(evt){return((evt.keyCode>47&&evt.keyCode<58)||(evt.keyCode>95&&evt.keyCode<106))} function isDelete(evt){return(evt.keyCode==46||evt.keyCode==8)} function isSlashEvt(evt){return(evt.keyCode==191||evt.keyCode==111)} function validateSSN(ssn){if((ssn.length==11)||(ssn.length==9)){var segments=ssn.split("-") if((segments.length==3)){if((segments[0].length==3)&&(segments[1].length==2)&&(segments[2].length==4)){for(var i=0;i<3;i++){if(isNaN(segments[i])) return false;} return true;}} else{if((segments.length==1)&&(!isNaN(ssn))) return true;}} return false;} var Validator=Class.create();Validator.prototype={initialize:function(className,error,test,options){if(typeof test=='function'){this.options=$H(options);this._test=test;}else{this.options=$H(test);this._test=function(){return true};} this.error=error||'Validation failed.';this.className=className;},test:function(v,elm){return(this._test(v,elm)&&this.options.all(function(p){return Validator.methods[p.key]?Validator.methods[p.key](v,elm,p.value):true;}));}} Validator.methods={pattern:function(v,elm,opt){return Validation.get('IsEmpty').test(v)||opt.test(v)},minLength:function(v,elm,opt){return v.length>=opt},maxLength:function(v,elm,opt){return v.length<=opt},min:function(v,elm,opt){return v>=parseFloat(opt)},max:function(v,elm,opt){return v<=parseFloat(opt)},notOneOf:function(v,elm,opt){return $A(opt).all(function(value){return v!=value;})},oneOf:function(v,elm,opt){return $A(opt).any(function(value){return v==value;})},is:function(v,elm,opt){return v==opt},isNot:function(v,elm,opt){return v!=opt},equalToField:function(v,elm,opt){return v==$F(opt)},notEqualToField:function(v,elm,opt){return v!=$F(opt)},include:function(v,elm,opt){return $A(opt).all(function(value){return Validation.get(value).test(v,elm);})}} var Validation=Class.create();Validation.prototype={initialize:function(form,options){this.options=Object.extend({onSubmit:true,stopOnFirst:false,immediate:false,focusOnError:true,useTitles:false,onFormValidate:function(result,form){},onElementValidate:function(result,elm){}},options||{});this.form=$(form);if(this.options.onSubmit)Event.observe(this.form,'submit',this.onSubmit.bind(this),false);if(this.options.immediate){var useTitles=this.options.useTitles;var callback=this.options.onElementValidate;Form.getElements(this.form).each(function(input){Event.observe(input,'blur',function(ev){Validation.validate(Event.element(ev),{useTitle:useTitles,onElementValidate:callback});});if(input.type.toLowerCase()=="hidden"){Event.observe(input,'s2Event:blur',function(ev){Validation.validate(Event.element(ev),{useTitle:useTitles,onElementValidate:callback});});}});}},onSubmit:function(ev){if(!this.validate())Event.stop(ev);},validate:function(){var result=false;var useTitles=this.options.useTitles;var callback=this.options.onElementValidate;if(this.options.stopOnFirst){result=Form.getElements(this.form).all(function(elm){return Validation.validate(elm,{useTitle:useTitles,onElementValidate:callback});});}else{result=Form.getElements(this.form).collect(function(elm){return Validation.validate(elm,{useTitle:useTitles,onElementValidate:callback});}).all();} if(!result&&this.options.focusOnError){var input=Form.getElements(this.form).findAll(function(elm){return $(elm).hasClassName('validation-failed')}).first();if(input.type!="hidden"){input.focus()}} this.options.onFormValidate(result,this.form);return result;},reset:function(){Form.getElements(this.form).each(Validation.reset);}} Object.extend(Validation,{validate:function(elm,options){options=Object.extend({useTitle:false,onElementValidate:function(result,elm){}},options||{});elm=$(elm);var cn=elm.classNames();return result=cn.all(function(value){var test=Validation.test(value,elm,options.useTitle);options.onElementValidate(test,elm);return test;});},test:function(name,elm,useTitle){var v=Validation.get(name);var prop='__advice'+name.camelize();try{if(Validation.isVisible(elm)&&!v.test($F(elm),elm)){if(!elm[prop]){var advice=Validation.getAdvice(name,elm);if(advice==null){var errorMsg=useTitle?((elm&&elm.title)?elm.title:v.error):v.error;advice='' switch(elm.type.toLowerCase()){case'checkbox':case'radio':var p=elm.parentNode;if(p){new Insertion.Bottom(p,advice);}else{new Insertion.After(elm,advice);} break;default:new Insertion.After(elm,advice);} advice=Validation.getAdvice(name,elm);} if(typeof Effect=='undefined'){advice.style.display='block';}else{new Effect.Appear(advice,{duration:1});}} elm[prop]=true;elm.removeClassName('validation-passed');elm.addClassName('validation-failed');return false;}else{var advice=Validation.getAdvice(name,elm);if(advice!=null)advice.hide();elm[prop]='';elm.removeClassName('validation-failed');elm.addClassName('validation-passed');return true;}}catch(e){throw(e)}},isVisible:function(elm){while(elm.tagName!='BODY'){if(!$(elm).visible())return false;elm=elm.parentNode;} return true;},getAdvice:function(name,elm){return $('advice-'+name+'-'+Validation.getElmID(elm))||$('advice-'+Validation.getElmID(elm));},getElmID:function(elm){return elm.id?elm.id:elm.name;},reset:function(elm){elm=$(elm);var cn=elm.classNames();cn.each(function(value){var prop='__advice'+value.camelize();if(elm[prop]){var advice=Validation.getAdvice(value,elm);advice.hide();elm[prop]='';} elm.removeClassName('validation-failed');elm.removeClassName('validation-passed');});},add:function(className,error,test,options){var nv={};nv[className]=new Validator(className,error,test,options);Object.extend(Validation.methods,nv);},addAllThese:function(validators){var nv={};$A(validators).each(function(value){nv[value[0]]=new Validator(value[0],value[1],value[2],(value.length>3?value[3]:{}));});Object.extend(Validation.methods,nv);},get:function(name){return Validation.methods[name]?Validation.methods[name]:Validation.methods['_LikeNoIDIEverSaw_'];},methods:{'_LikeNoIDIEverSaw_':new Validator('_LikeNoIDIEverSaw_','',{})}});Validation.add('IsEmpty','',function(v){return((/^\s*$/.test(v)));});Validation.addAllThese([['required',gCommonErrors.required,function(v){return!Validation.get('IsEmpty').test(v);}],['validate-number',gCommonErrors.number,function(v){return Validation.get('IsEmpty').test(v)||(!isNaN(v)&&!/^\s+$/.test(v));}],['validate-digits',gCommonErrors.digits,function(v){return Validation.get('IsEmpty').test(v)||!/[^\d]/.test(v);}],['validate-alpha',gCommonErrors.alpha,function(v){return Validation.get('IsEmpty').test(v)||/^[a-zA-Z]+$/.test(v)}],['validate-alpha-more',gCommonErrors.alpha_more,function(v){return Validation.get('IsEmpty').test(v)||/^([a-zA-Z\s\-']+)$/.test(v)}],['validate-alphanum',gCommonErrors.alphanum,function(v){return Validation.get('IsEmpty').test(v)||!/\W/.test(v)}],['validate-ALPHANUM',gCommonErrors.alphanum,function(v){return Validation.get('IsEmpty').test(v)||/\w/.test(v)}],['validate-date',gCommonErrors.date,function(v){var test=new Date(v);return Validation.get('IsEmpty').test(v)||!isNaN(test);}],['validate-email',gCommonErrors.email,function(v){return Validation.get('IsEmpty').test(v)||/\w{1,}[@][\w\-]{1,}([.]([\w\-]{1,})){1,3}$/.test(v)}],['validate-url',gCommonErrors.url,function(v){return Validation.get('IsEmpty').test(v)||/^(http|https|ftp):\/\/(([A-Z0-9][A-Z0-9_-]*)(\.[A-Z0-9][A-Z0-9_-]*)+)(:(\d+))?\/?/i.test(v)}],['validate-zip-length',gCommonErrors.ziplength,function(v){return v.length>4;}],['validate-zipcode',gCommonErrors.zipcode,function(v){return Validation.get('IsEmpty').test(v)||/^[a-zA-Z0-9\- ]+$/.test(v);}],['validate-date-au',gCommonErrors.date_au,function(v){if(Validation.get('IsEmpty').test(v))return true;var regex=/^(\d{2})\/(\d{2})\/(\d{4})$/;if(!regex.test(v))return false;var d=new Date(v.replace(regex,'$2/$1/$3'));return(parseInt(RegExp.$2,10)==(1+d.getMonth()))&&(parseInt(RegExp.$1,10)==d.getDate())&&(parseInt(RegExp.$3,10)==d.getFullYear());}],['validate-currency-dollar',gCommonErrors.currency_dollar,function(v){return Validation.get('IsEmpty').test(v)||/^\$?\-?([1-9]{1}[0-9]{0,2}(\,[0-9]{3})*(\.[0-9]{0,2})?|[1-9]{1}\d*(\.[0-9]{0,2})?|0(\.[0-9]{0,2})?|(\.[0-9]{1,2})?)$/.test(v)}],['validate-currency',gCommonErrors.currency,function(v){return Validation.get('IsEmpty').test(v)||/^([1-9]{1}[0-9]{0,2}(\,[0-9]{3})*(\.[0-9]{0,2})?|[1-9]{1}\d*(\.[0-9]{0,2})?|0(\.[0-9]{0,2})?|(\.[0-9]{1,2})?)$/.test(v)}],['validate-selection',gCommonErrors.selection,function(v,elm){return elm.options?elm.selectedIndex>0:!Validation.get('IsEmpty').test(v);}],['validate-one-required',gCommonErrors.one_required,function(v,elm){var p=elm.parentNode;var options=p.getElementsByTagName('INPUT');return $A(options).any(function(elm){return $F(elm);});}],['security-code-length',gCommonErrors.code_length,function(v){return Validation.get('IsEmpty').test(v)||v.length==3||v.length==4;}]]);Validation.add('validation-credit-card',gCommonErrors.credit_card,function(v){return validatePaymentCreditCard(v);});Validation.add('validation-exp-date',gCommonErrors.exp_date,function(v){return verifyExpirationDate();});Validation.add('validation-full-name',gCommonErrors.fullname,function(v){return Validation.get('IsEmpty').test(v)||/^([a-zA-Z]+)\s([\sa-zA-Z]+)$/.test(v)});Validation.add('validation-address',gCommonErrors.address,function(v){return Validation.get('IsEmpty').test(v)||/^[^<>"'&]+$/.test(v)});Validation.add('validation-password',gCommonErrors.password,function(v){return Validation.get('IsEmpty').test(v)||!/\s/.test(v)});Validation.add("validate-identical",gCommonErrors.identical,function(v){return Validation.get('IsEmpty').test(v)||v==$F("password");});Validation.add('validation-phone-number',gCommonErrors.phone_number,function(v){return validatePhoneNumber(v);});var g_displaySupporterDisconnectMessage=true;var g_resumeSession;var gFixScore=0;var gSupporterConnectionTimer=5000;var gPhoneCallingStatusTimer=5000;var gConnectionTimeoutTimerId;var g_isResolutionApprovalReached=false;var g_stepNumber;var g_isPriceTypeFreeByExpert=false;function initCustomerSession() {showChatWindow();saveSessionEvent({user:gCurrentUser,event:{action:SE_SP_LOADED,description:"Service page opened and done loading"},sessionIdList:[g_support_sessionId]});initChat({widgetId:"dCS",partnerJabber:gPartnerUser.jabberUserName,partnerName:gPartnerUser.displayUserName,workflowId:g_workflowId,sessionId:g_support_sessionId});gChats[SERVICE_PAGE_WIDGET_ID].onChatLoaded();refreshUIState();gConnectionTimeoutTimerId=connectionTimeout.delay(g_WaitingTime);Event.observe(window,'beforeunload',onBeforeUnloadServicePage);Event.observe(window,"unload",onCloseServicePage);if(g_resumeSession){showOverlayServicePage();}} function connectionTimeout(){if(!g_resumeSession){$("dCSLOverlayPreloader").down(".connectionFailed").show() setWarningOnClose(g_closeWarnings.nothing);}} function showOverlayServicePage(){clearTimeout(gConnectionTimeoutTimerId);if($("dCSLOverlayServicePage")){$("dCSLOverlayServicePage").show();} if($("dCSLOverlayPreloader")){$("dCSLOverlayPreloader").hide();}} function moveOverlayServicePage(doReset){if($("dCSLPaymentPage").visible()) return;var x_offset=270;if(doReset){x_offset=-x_offset;} var dur=Math.abs(x_offset)*0.005;new Effect.Move($("dCSLOverlayServicePage"),{x:x_offset,y:0,duration:dur})} function refreshUIState(currentState,isPaymentSettled,supportPackageName,originalJobOfferPriceType) {if(!g_flowStep)return;var stepNumber=0;var LAST_STEP=3;var steps={1:supporterAskToContact,2:scopeOfWorkIsSet,3:displaySessionResolution,4:displayThankYouMessage};if(!currentState) {currentState=g_flowStep.currentState;if(!currentState)currentState=SUPPORT_REQUEST_ACCEPTED;var sessionReport=null;if(g_flowStep.additionalFlowData&&g_flowStep.additionalFlowData.sessionReport) sessionReport=g_flowStep.additionalFlowData.sessionReport;var jobOffer=null;if(g_flowStep.additionalFlowData&&g_flowStep.additionalFlowData.jobOffer) jobOffer=g_flowStep.additionalFlowData.jobOffer} switch(currentState) {case JOB_OFFER_CREATION:case SUPPORT_REQUEST_ACCEPTED:case CONSULTANT_DISPATCHE_APPROVE:stepNumber=1;break;case CUSTOMER_DISPATCHE_APPROVE:stepNumber=1;g_FORWARD_OR_DISPATCH=g_CUSTOMER_DISPATCH_REQUEST;displayDispatchRequest();break;case AGREE_JOB_OFFER:stepNumber=1;displayJobOffer(jobOffer,isPaymentSettled,originalJobOfferPriceType);break;case PAY:stepNumber=1;displayPAYstate(jobOffer);break;case IN_SESSION:stepNumber=2;break;case CUSTOMER_FEEDBACK:stepNumber=3;break;case END:stepNumber=4;break;case AWAITING_SESSION_RESUME_RESPONSE:case AWAITING_RESUME_LEFT_OPEN_SESSION:enableStep(1);enableStep(2);g_resumeSession=new S2ResumeSession({workflowId:g_workflowId,supporter:{displayUserName:gPartnerUser.displayUserName}});g_resumeSession.connect();Event.observe($("dCustomerSessionLight").down(".closeWin"),"click",function(){g_resumeSession.cancel();g_resumeSession.close();});break;default:stepNumber=0;} if(stepNumber0) {for(var i=1;i<=stepNumber;i++) {if(i==stepNumber) steps[i]();else enableStep(i);} for(i=stepNumber+1;i<=LAST_STEP;i++) disableStep(i)}} function enableStep(stepNumber) {g_stepNumber=stepNumber;for(var i=1;i<=stepNumber;i++){$('imgStep'+i).src=gCSUrls['step'+i];} $('dSessionProgressLabel').innerHTML=gCSStrings['step'+stepNumber+'title'];} function disableStep(stepNumber){$('imgStep'+stepNumber).src=gCSUrls['step'+stepNumber+'_disabled'];} function displayConnecting() {g_currentMsg.from=gJabberConnection.supportSpaceUsername;g_currentMsg.body="
"+gCSStrings.supporter_connecting+"
";displayMessage(false,false,0)} function showChatWindow(){$("dCS").show();} function showSupporterConnectedNotification(){gChats[SERVICE_PAGE_WIDGET_ID].displayTypingNotification(SUPPORTER_CONNECTED,true);setTimeout(function(){gChats[SERVICE_PAGE_WIDGET_ID].displayTypingNotification(SUPPORTER_CONNECTED,false);},gSupporterConnectionTimer);initCallmeButton();showChatWindow();} function showSupporterConnection(bool) {g_currentMsg.from=gJabberConnection.supportSpaceUsername;if(bool) {showSupporterConnectedNotification();if($('spanDisconnect')) {$('spanDisconnect').up().style.color='#9A9A9A';$('spanDisconnect').replace($('spanDisconnect').innerHTML);g_currentMsg.body=gCSStrings.supporter_reconnect;displayMessage(false);} if($('dResume')) $('dResume').up('.dCSChatMsg').remove();} else {gChats[SERVICE_PAGE_WIDGET_ID].displayTypingNotification(SUPPORTER_DISCONNECTED,true);gChats[SERVICE_PAGE_WIDGET_ID].noMsgTimer.stop();if(g_displaySupporterDisconnectMessage) {if(g_stepNumber<=1||(g_isPriceTypeFreeByExpert&&!g_isResolutionApprovalReached)){g_currentMsg.body=gCSStrings.supporter_disconnect1+' '+gCSStrings.supporter_disconnect2+' '+gCSStrings.supporter_disconnect3a;displayMessage(false);} else if(!g_isResolutionApprovalReached){g_currentMsg.body=gCSStrings.supporter_disconnect1+' '+gCSStrings.supporter_disconnect2+' '+gCSStrings.supporter_disconnect3;displayMessage(false);handleBeforeFeedback();} disableCallMeButton();terminateAfterSupporterDisconnect();}} setConversationActive(bool);} function terminateAfterSupporterDisconnect() {supportRequestFlow.terminateAfterSupporterDisconnect(g_workflowId,{callback:function(){},errorHandler:function(errorString,exception){}});} function setConversationActive(bool) {gChats[SERVICE_PAGE_WIDGET_ID].disableChat(!bool,false);if(!bool){disableCallMeButton();}} function enableServicePage(){showOverlayServicePage();showSupporterConnection(true);} function displayMessage(encode,stepNum,whereToInsert) {gChats[SERVICE_PAGE_WIDGET_ID].updateChatZoneWithMessage(g_currentMsg,encode,stepNum,whereToInsert);} function supporterAskToContact() {enableStep(1);} function initCallmeButton(){$('callmeButton').src=gCSUrls.call_me_regular;$('callmeButton').className="linkImg";$('callmeButton').alt=gCSStrings.call_me_tlp.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName);$('callmeButton').disabled=false;Event.observe($('callmeButton'),'mousedown',function(){$('callmeButton').src=gCSUrls.call_me_pressed});Event.observe($('callmeButton'),'mouseup',function(){$('callmeButton').src=gCSUrls.call_me_regular});Event.observe($('callmeButton'),'mouseover',function(){$('callmeButton').src=gCSUrls.call_me_over});Event.observe($('callmeButton'),'mouseout',function(){$('callmeButton').src=gCSUrls.call_me_regular});Event.observe($('callmeButton'),'click',displayCallRequest);} function disableCallMeButton(){$('callmeButton').replace('');} function displayCallRequest(phoneCallId) {var expertRequest='';var denyAnswer=gSessionStrings.cancel;if(isInt(phoneCallId)) {expertRequest=gCSStrings.phone_call_request.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName)+'
';denyAnswer=gSessionStrings.decline;} phoneCallId=isInt(phoneCallId)?phoneCallId:-1;if($("customerPhoneRequest")) {var phoneRequestDiv=$("customerPhoneRequest");phoneRequestDiv.innerHTML=gCSStrings.phone_call_rejected;phoneRequestDiv.parentNode.parentNode.style.color='black';phoneRequestDiv.id='';} g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+ expertRequest+ gCSStrings.phone_call_enter_number1+'
'+''+gCSStrings.phone_call_enter_number2+''+'
'+'
'+''+''+'
'+'
'+gCSStrings.phone_call_help+'
'+'
'+'
'+'
'+denyAnswer+'
'+'
'+gSessionStrings.call+'
'+'
'+'
';displayMessage(false);var focusPhoneField=function(){$("customerPhoneNumber").focus();} setTimeout(focusPhoneField,500);} function requestCallResponse(oElt,response,phoneCallId) {var callAgreed=(response==CALL);var customerPhone=$('customerPhonePrefix').value+$('customerPhoneNumber').value;var errorDiv=$(oElt).up('.dCSChatMsg').down('.sError');errorDiv.hide();if(callAgreed) {var validPhone=validatePhoneNumber(customerPhone);if(validPhone!=null) {errorDiv.update(validPhone) errorDiv.show();return;}} disableRequest(oElt);$('customerPhonePrefix').id='customerPhonePrefixDisabled' $('customerPhoneNumber').id='customerPhoneNumberDisabled' if(phoneCallId>=0) phoneCallManager.acceptSupporterCallRequest(phoneCallId,callAgreed,customerPhone,{callback:function(){}});else if(callAgreed) phoneCallManager.submitCustomerCallRequest(g_support_sessionId,customerPhone,{callback:function(){}});} function terminateCustomerSession() {g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body=gCSStrings.gotoHomePage1+' '+gCSStrings.gotoHomePage2+' '+gCSStrings.gotoHomePage3;displayMessage(false);setConversationActive(false);setWarningOnClose(g_closeWarnings.nothing);g_displaySupporterDisconnectMessage=false;enableStep(3);} function displayJobOffer(jobOffer,isPaymentSettled,originalJobOfferPriceType) {if(!jobOffer||typeof(isPaymentSettled)==typeof(undefined)||isPaymentSettled==null)return;var includes=jobOffer.offerInclude?jobOffer.offerInclude:'-';var not_includes=jobOffer.offerDoesNotInclude?jobOffer.offerDoesNotInclude:'-';var problem_description=jobOffer.problemDescription?jobOffer.problemDescription:'-';var time=jobOffer.timeEstimation?jobOffer.timeEstimation:0;var priceType=jobOffer.jobOfferPriceType;var originalPriceType=originalJobOfferPriceType?originalJobOfferPriceType:priceType;var isSupportPackageBased=jobOffer.supportPackage!=null;var intro=time>0?gCSStrings.job_offer_intro+" "+gCSStrings.within+" "+time+" "+gCSStrings.minutes:gCSStrings.job_offer_intro;var price=createJobOfferPriceDisplay(priceType,jobOffer.price,isPaymentSettled,true,isSupportPackageBased);var priceWithoutComments=createJobOfferPriceDisplay(priceType,jobOffer.price,isPaymentSettled,false,isSupportPackageBased);var session_type;if(isSupportPackageBased){session_type=jobOffer.supportPackage.name;}else{var isFreeByExpert=isPriceTypeFreeByExpert(priceType);if(isFreeByExpert||(priceType=='supportPackageBySupporter'&&jobOffer.price==0)){session_type=gSessionStrings.free;}else{session_type=gCSStrings[originalPriceType];}} var sessionTypeHtml=session_type?'
'+gCSStrings.session_type+':
'+session_type+'
':"";var request;if(isFreeByExpert||(priceType=='supportPackageBySupporter'&&jobOffer.price==0)) request='
'+gCSStrings.job_offer_free_request+'
';else {request='
';if(isPaymentSettled){if(priceType=="freePrepaidPackageSession"){request+=gCSStrings.job_offer_coupon_prepaid_request.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName);}else{request+=gCSStrings.offer_no_cost;}}else{request+='
' if(priceType=="fixed"){request+=gCSStrings.job_offer_coupon_request.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName);} else{request+=gCSStrings.job_offer_request.replace(/###PRICE###/g,priceWithoutComments);} request+='
';} request+='
'} g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+intro+'.
'+'
'+gCSStrings.offer_price+': '+price+'
'+ sessionTypeHtml+'
'+gCSStrings.problem_description+':
'+'
'+htmlEnc(problem_description)+'
'+'
'+gCSStrings.offer_includes+':
'+'
'+htmlEnc(includes)+'
'+'
'+gCSStrings.offer_notincludes+':
'+'
'+htmlEnc(not_includes)+'
'+'
'+'
'+'
'+ request+'
'+'
'+'
'+gSessionStrings.accept+'
'+'
'+gSessionStrings.decline+'
'+'
'+'
'+'
'+'
';displayMessage(false);} function createJobOfferPriceDisplay(jobOfferPriceType,jobOfferPrice,wasPaymentAlreadySettled,displayPricecomments,isSupportPackageBased) {var sPriceDisplay;var sPriceComments="";if(isPriceTypeFreeByExpert(jobOfferPriceType)){sPriceDisplay=gSessionStrings.free;}else{if(jobOfferPriceType=="freePrepaidPackageSession"){sPriceDisplay=gCSStrings.offer_already_paid;}else{if(jobOfferPriceType=="fixed"){sPriceDisplay=gCSStrings.job_offer_price_coupon;}else{sPriceDisplay='$'+parseFloat(jobOfferPrice).toFixed(2);sPriceComments=' ('+gCSStrings.money_back+')';sPriceDisplay=(displayPricecomments&&!wasPaymentAlreadySettled)?sPriceDisplay+sPriceComments:sPriceDisplay;} if(wasPaymentAlreadySettled){sPriceDisplay=displayPricecomments?""+sPriceDisplay+" "+gCSStrings.offer_already_paid+sPriceComments:sPriceDisplay;}}} return sPriceDisplay;} function jobOfferResponse(oElt,response,priceType,isPaymentSettled,price,isSupportPackageBased) {var dResponses=$(oElt).up();var dRequest=dResponses.previous();var jobOfferAgreed=(response==ACCEPTED);var sJobOfferPriceDisplay=createJobOfferPriceDisplay(priceType,price,isPaymentSettled,false,isSupportPackageBased);supportRequestFlow.agreeJobOffer(g_workflowId,jobOfferAgreed,{callback:function(){if(isPaymentSettled){if(jobOfferAgreed) if(priceType=='freePrepaidPackageSession') dRequest.up().innerHTML=gCSStrings.offer_prepaid_accepted.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName);else if(priceType=='fixed'&&price!=0&&!isSupportPackageBased) dRequest.up().innerHTML=gCSStrings.offer_forwarded_accepted.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName);else dRequest.up().innerHTML=gCSStrings.offer_accepted.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName).replace(/###PRICE###/g,sJobOfferPriceDisplay);else if(priceType=='freePrepaidPackageSession') dRequest.up().innerHTML=gCSStrings.offer_prepaid_declined.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName);else if(priceType=='fixed'&&price!=0&&!isSupportPackageBased) dRequest.up().innerHTML=gCSStrings.offer_forwarded_declined.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName);else dResponses.up().innerHTML=gCSStrings.offer_declined.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName).replace(/###PRICE###/g,sJobOfferPriceDisplay);} else{if(jobOfferAgreed){if(isPriceTypeFreeByExpert(priceType)){dRequest.up().innerHTML=gCSStrings.offer_accepted.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName).replace(/###PRICE###/g,sJobOfferPriceDisplay);g_isPriceTypeFreeByExpert=true;} else if(priceType=='supportPackageBySupporter'&&price==0){dRequest.up().innerHTML=gCSStrings.offer_accepted.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName).replace(/###PRICE###/g,sJobOfferPriceDisplay);} else{dRequest.innerHTML=gCSStrings.offer_accepted.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName).replace(/###PRICE###/g,sJobOfferPriceDisplay);if(priceType=="fixed"){dResponses.innerHTML='
'+gSessionStrings.Click_here+' '+gCSStrings.offer_settle_coupon;}else{dResponses.innerHTML='
'+gSessionStrings.Click_here+' '+gCSStrings.offer_settle;} gChats[SERVICE_PAGE_WIDGET_ID].scrollDown();openPaymentPage();}} else{if(isPriceTypeFreeByExpert(priceType)){dResponses.up().innerHTML=gCSStrings.offer_declined.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName).replace(/###PRICE###/g,sJobOfferPriceDisplay);} else if(priceType=='freePrepaidPackageSession'){dResponses.up().innerHTML=gCSStrings.offer_prepaid_declined.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName);} else{dResponses.up().innerHTML=gCSStrings.offer_declined.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName).replace(/###PRICE###/g,sJobOfferPriceDisplay);}}}}});gChats[SERVICE_PAGE_WIDGET_ID].scrollDown();} function displayPAYstate(jobOffer) {if(!jobOffer)return;var includes=jobOffer.offerInclude?jobOffer.offerInclude:'-';var not_includes=jobOffer.offerDoesNotInclude?jobOffer.offerDoesNotInclude:'-';var problem_description=jobOffer.problemDescription?jobOffer.problemDescription:'-';var time=jobOffer.timeEstimation?jobOffer.timeEstimation:'-';var price=jobOffer.price?jobOffer.price:'-';var priceType=jobOffer.jobOfferPriceType;var isSupportPackageBased=jobOffer.serviceType=='supportPackageBased';var sJobOfferPriceDisplay=createJobOfferPriceDisplay(priceType,price,false,false,isSupportPackageBased);g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+gCSStrings.problem_description+':
'+'
'+problem_description+'
'+'
'+gCSStrings.offer_includes+':
'+'
'+includes+'
'+'
'+gCSStrings.offer_notincludes+':
'+'
'+not_includes+'
'+'
'+gCSStrings.offer_time+':'+time+' '+gCSStrings.minutes+'
'+'
'+gCSStrings.offer_price+': $'+price+'
'+'
'+'
'+'
'+'
'+gCSStrings.offer_accepted.replace(/###SUPPORTERNAME###/g,gPartnerUser.displayUserName)+'
'+'
'+'
'+gSessionStrings.Click_here+' '+gCSStrings.offer_settle+'
'+'
'+'
';g_currentMsg.body=g_currentMsg.body.replace(/###PRICE###/g,sJobOfferPriceDisplay);openPaymentPage();displayMessage(false);} function openPaymentPage() {moveOverlayServicePage.delay(1);setWarningOnClose(g_closeWarnings.survey);var url=setParamValueUrl("pe","liveSession",gCSUrls.paymentURL);new Effect.Appear("dCSLPaymentPage",{delay:2});var loadIframe=function(){$("paymentPageIframe").src=url;};loadIframe.delay(3);} function scopeOfWorkIsSet() {enableStep(2);if($('dOpenPayment')) $('dOpenPayment').innerHTML='';} function displaySoftwareActivationKey(properties) {var softwareName=properties.getValue('softwareName');var softwareLink=properties.getValue('softwareLink');var softwareDownloadLink=properties.getValue('softwareDownloadLink');var activationKey=properties.getValue('softwareActivationKey');var isPaymentSettled=properties.getValue('isPaymentSettled');g_currentMsg.from=PERMISSION_REQUEST;var message_part_1=gCSStrings.support_package_software_message_part1a;if(!(isPaymentSettled)) message_part_1=gCSStrings.support_package_software_message_part1b;var msgBody=message_part_1+' '+softwareName+'.
'+gCSStrings.support_package_software_message_part2+' '+gSessionStrings.click_here+'.';if(activationKey!=-1) msgBody=msgBody+'
'+gCSStrings.support_package_software_message_part3+activationKey;g_currentMsg.body=msgBody;displayMessage(false);} function displaySessionResolution(properties) {var sessionResolution=properties.getValue('resolution');if(!sessionResolution)return;g_isResolutionApprovalReached=true;disableRequest($('dLSOAccept'));switch(sessionResolution) {case'RESOLVED':displayResolutionApproval(gCSStrings.fixText);break;case'PARTIALLY_RESOLVED':displayResolutionApproval(gCSStrings.partiallyResolvedText);break;case'CANT_RESOLVE':displayCantResolve();break;case'UNRESOLVED_CANT_FORWARD':displayUnresolvedCantForward();break;case'UNRESOLVED_DISCONNECTED':displayUnresolvedDisconnect();break;case'FORWARD':displayForwardRequest();break;}} function displayResolutionApproval(reportResolutionText) {gFixScore++;g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+reportResolutionText+'
'+'
'+'
'+gCSStrings.agree+'
'+'
'+gCSStrings.dontagree+'
'+'
'+'
';displayMessage(false);} function displayCantResolve() {g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+gCSStrings.cantResolve+'
'+'
'+'
'+gCSStrings.ok+'
'+'
'+'
';displayMessage(false);} function displayUnresolvedCantForward() {g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+gCSStrings.unResolveCantForward1+'
'+'
'+gCSStrings.unResolveCantForward2+'
'+'
'+'
'+gCSStrings.ok+'
'+'
'+'
';displayMessage(false);} function displayUnresolvedDisconnect() {g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+gCSStrings.unResolveDisconnected1+'
'+'
'+gCSStrings.unResolveDisconnected2+'
'+'
'+'
'+gCSStrings.ok+'
'+'
'+'
';displayMessage(false);} function resolutionApprovalResponse(oElt,response) {disableRequest(oElt);var fixAgreed=(response==ACCEPTED);if(fixAgreed)gFixScore++;setWarningOnClose(g_closeWarnings.nothing);g_currentMsg.from=gJabberConnection.supportSpaceUsername;if(g_isPriceTypeFreeByExpert){var text='
'+'
'+gCSStrings.session_complete_no_feedback+'
'+'
';g_currentMsg.body=text.replace("###CLICKHERE###",''+gSessionStrings.Click_here+'');displayMessage(false);} else{var text='
'+'
'+gCSStrings.session_complete+'
'+'
';g_currentMsg.body=text.replace("###CLICKHERE###",''+gSessionStrings.Click_here+'');displayMessage(false);handleBeforeFeedback();} supportRequestFlow.approveSupportSessionResolution(g_workflowId,fixAgreed,{callback:function(){}});} function displayUnresolvedLeaveOpen() {g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+gCSStrings.leaveOpenText+'
'+'
'+'
'+gCSStrings.agree+'
'+'
'+gCSStrings.dontagree+'
'+'
'+'
';displayMessage(false);} function leaveOpenResponse(oElt,response) {disableRequest(oElt);var leaveOpenAgreed=(response==ACCEPTED);if(leaveOpenAgreed) {setWarningOnClose(g_closeWarnings.nothing);setConversationActive(false);g_currentMsg.body='
'+'
'+gCSStrings.leaveOpenApproveText+'
'+'
';} else {g_currentMsg.body='
'+'
'+gCSStrings.leaveOpenDisapproveText+'
'+'
';} displayMessage(false);supportRequestFlow.approveFix(g_workflowId,leaveOpenAgreed,{callback:function(){}});} function displayDispatchRequest(prop) {g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+gCSStrings.forward_request+'
'+'
'+'
'+gCSStrings.dispatchMe+'
'+'
'+gCSStrings.noThanks+'
'+'
'+'
';if(prop) {var forwardedSupporterDisplayName=prop.getValue('forwardedSupporterDisplayName');g_currentMsg.body=g_currentMsg.body.replace(/###SUPPORTERNAME###/g,forwardedSupporterDisplayName);} displayMessage(false);} function dispatchResponse(oElt,response) {var dispatchAgreed=(response==ACCEPTED);var responseText=dispatchAgreed?"":gCSStrings.forward_decline;disableRequest(oElt,responseText);new Ajax.Request(gCSUrls.customerResponseOnDispatchURL,{parameters:{isDispatchAgreed:dispatchAgreed,workflowId:g_workflowId},method:'post',onSuccess:function(){},onFailure:function(){}});} function displayForwardRequest(prop) {var scopeOfWork=prop.getValue('scopeOfWork');var forwardedSupporterDisplayName=prop.getValue('forwardedSupporterDisplayName');g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+gCSStrings.step3title+':
'+'
'+scopeOfWork+'
'+'
'+'
'+'
'+gCSStrings.forward_request+'
'+'
'+'
'+gCSStrings.forwardMe+'
'+'
'+gCSStrings.noThanks+'
'+'
'+'
';g_currentMsg.body=g_currentMsg.body.replace(/###SUPPORTERNAME###/g,forwardedSupporterDisplayName);displayMessage(false);} function forwardResponse(oElt,response) {var fwdAgreed=(response==ACCEPTED);var responseText=fwdAgreed?"":gCSStrings.forward_decline;disableRequest(oElt,responseText);supportRequestFlow.approveFix(g_workflowId,fwdAgreed,{callback:function(){}});} function switchToNewSession(properties) {g_workflowId=properties.getValue("workflowId");g_support_sessionId=properties.getValue("supportSessionId");g_isResolutionApprovalReached=false;gPartnerUser.id=properties.getValue("supporterId");gPartnerUser.jabberUserName=properties.getValue("supporterJabberUsername") gPartnerUser.jabberFullUserName=gJabberConnection.addJabberDomainSuffix(properties.getValue("supporterJabberUsername")) gPartnerUser.displayUserName=properties.getValue("supporterDisplayUsername") gChats[SERVICE_PAGE_WIDGET_ID].setWorkflowId(g_workflowId);gChats[SERVICE_PAGE_WIDGET_ID].setSessionId(g_support_sessionId);gChats[SERVICE_PAGE_WIDGET_ID].setPartner({partnerJabber:gPartnerUser.jabberUserName,partnerName:gPartnerUser.displayUserName});var isPaymentSettled=properties.getValue('isPaymentSettled');var supportPackageName=properties.getValue('supportPackageName');var originalJobOfferPriceType=properties.getValue('originalJobOfferPriceType');refreshUIState(SUPPORT_REQUEST_ACCEPTED,isPaymentSettled,supportPackageName,originalJobOfferPriceType);setConversationActive(true);g_currentMsg.from=PERMISSION_REQUEST;var text=g_FORWARD_OR_DISPATCH==g_FORWARD_CONFIRM?gCSStrings.switch_session_forward:gCSStrings.switch_session_dispatch;g_currentMsg.body=text+" "+gPartnerUser.displayUserName+"
";displayMessage(false) switchToSupporter({rating:properties.getValue("supporterRating"),picture:properties.getValue("supporterPicture"),displayUserName:gPartnerUser.displayUserName,supporterEstore:properties.getValue("supporterEstore")});} function switchToSupporter(supporter){if($('supporterPicture').src.indexOf("/images/common/expert_picture_37x41.gif")<0&&supporter.picture==-1) $('supporterPicture').src=gCSUrls.default_expert_picture;if(supporter.picture!=-1) $('supporterPicture').src=gCSUrls.expert_picture_path+supporter.picture;$('supporterPicture').alt=supporter.displayUserName;$('supporterNameLink').innerHTML=supporter.displayUserName;gCSUrls.eStore=gCSUrls.eStorePrefix+supporter.supporterEstore;$('supporterNameLink').href=gCSUrls.eStore;$('supporterPictureLink').href=gCSUrls.eStore;} function handleBeforeFeedback(){setWarningOnClose(g_closeWarnings.feedback);$("dCloseSPConfirm").down("#cancelButton").onclick="void(0)";Event.observe($("dCloseSPConfirm").down("#cancelButton"),"click",function(){onCancelCloseServicePage();if(!$('dCustomerFeedback').visible()){displayFeedback();}});} function displayFeedback() {enableStep(3);disconnectAndHideConversation();getCustomerFeedbackView();} function disconnectAndHideConversation() {gJabberConnection.jabberDisconnect();$("dCSChat").style.height="350px";$("dChatNotification").hide();$("dCSChatTextFrame").hide();} function getCustomerFeedbackView() {var opt={method:'get',onSuccess:function(response){$('dCustomerFeedback').innerHTML=response.responseText;setConversationActive(false);$('dCustomerFeedback').style.width=$('dCSChat').getWidth()+'px';if(Prototype.Browser.Gecko) $('dCustomerFeedback').style.paddingBottom="4px";$('dCSChat').hide();$('dCustomerFeedback').show();var afterRender=function(){customerFeedback.initFeedback();} afterRender.defer();},onFailure:function(response) {alert("failed retreive feedback page for customer"+response.getErrorMessage());}} new Ajax.Request(gCSUrls.customerFeedbackURL,opt);} function displayThankYouMessage(){setWarningOnClose(g_closeWarnings.nothing);$('dServiceProgress').hide();$('dCustomerFeedback').hide();$('dCSChat').show();$('dCSChat').update();var checkout_deny_text=gFixScore>1?gCSStrings.checkout_disapprove_fixed.replace(/###CLICKHERE###/g,''+gSessionStrings.click_here+''):gCSStrings.checkout_disapprove_not_fixed.replace(/###HERE###/g,''+gSessionStrings.here+'');g_currentMsg.from=gJabberConnection.supportSpaceUsername;g_currentMsg.body='
'+'
'+gCSStrings.thanksMsg1+'
'+'
'+gCommonStrings.close_window+'
'+'
'+gCSStrings.thanksMsg2+'
'+'
Bookmark Expert
'+'
'+gCSStrings.thanksMsg3+'
'+'
Invite a Friend
'+'
'+checkout_deny_text+'
'+'
';displayMessage(false);} function handleRemoteControlRequest(){g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+gCSStrings.rc_request+'
'+''+'
';displayMessage(false);} function displayRemoteControlForm(){openInIframe(gCSStrings.rc_url);if($("remoteControlID")){$("remoteControlID").id="";$("remoteControlPWD").id="";} var instruction1=Prototype.Browser.IE?gCSStrings.rc_instruction1_ie:gCSStrings.rc_instruction1_ff;g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+instruction1+'
'+'
'+gCSStrings.rc_instruction2+'
'+'
'+ gSessionStrings.rc_id+'    '+ gSessionStrings.rc_pwd+''+'
'+'
'+'
'+gCommonStrings.send+'
'+'
'+gCommonStrings.cancel+'
'+'
'+'
';displayMessage(false);} function cancelRemoteControlRequest(oElt){disableRequest(oElt);gJabberConnection.sendMsg(gPartnerUser.jabberFullUserName,g_RC_CANCEL,"",g_workflowId);} function sendRemoteControlAuth(){var body=new MessageProperties();body.appendParam('id',$("remoteControlID").value);body.appendParam('pwd',$("remoteControlPWD").value);gJabberConnection.sendMsg(gPartnerUser.jabberFullUserName,g_RC_AUTH,body.toString(),g_workflowId);g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+gCSStrings.rc_details_sent+'
';displayMessage(false);} function handleRemoteWebexControlRequest(properties){var attendeeURL=properties.getValue('attendeeURL');g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+gSessionStrings.Click_here+' '+gCSStrings.rc_webex+'

'+gCSStrings.rc_webex_browser+'
'+gCSStrings.rc_webex_let_expert_know+'
';displayMessage(false);} function bookmarkExpert(){bookmarkUs(gPartnerUser.displayUserName+'@'+gCommonStrings.site_context_bookmark,gCSUrls.eStore);} function onBeforeUnloadServicePage(evt){if(warningOnClose==g_closeWarnings.feedback||warningOnClose==g_closeWarnings.survey) evt.returnValue=warningOnClose;} function onCloseButtonPressed(){if(warningOnClose==g_closeWarnings.nothing){onCloseServicePage();} else{$("dCloseSPConfirm").down(".dPopupText").update(warningOnClose);$("dCloseSPConfirm").show();$("dCustomerSessionLight").hide();}} function onCancelCloseServicePage(){$("dCloseSPConfirm").hide();$("dCustomerSessionLight").show();} function onCloseServicePage(){var body=new MessageProperties();body.appendParam('event','onclose');gJabberConnection.sendMsg(gPartnerUser.jabberFullUserName,g_PAGE_EVENT,body.toString(),g_workflowId);gJabberConnection.jabberDisconnect();gS2StartSession.allowStartSession=true;if(typeof(gS2SolutionStartSession)!=="undefined"){gS2SolutionStartSession.allowStartSession=true;} saveSessionEvent({user:gCurrentUser,event:{action:SE_CCLOSE,description:"Service Page - Customer:close page"},sessionIdList:[g_support_sessionId]}) if(warningOnClose==g_closeWarnings.survey){openLeavingSurveyPage();} lightBoxOff();$("dCustomerSessionLight").hide();Event.stopObserving(window,'beforeunload',onBeforeUnloadServicePage);Event.stopObserving(window,"unload",onCloseServicePage);} function openLeavingSurveyPage(){window.open(gCSUrls.leavingSurveyURL+'?supporterId='+gPartnerUser.id+'&workflowId='+g_workflowId+'&supportRequestId='+g_supportRequestId,'leavingPage','width=500,height=325,resizable=1,toolbar=0,status=0,scrollbars=1');} function openInIframe(url){$("openLinkIframe").src=url;} function handleMessage_jsjac(aJSJaCPacket) {var msgSubject=aJSJaCPacket.getSubject();var msgBody=aJSJaCPacket.getBody();var msgFrom=aJSJaCPacket.getFrom();var threadId=aJSJaCPacket.getThread();debug_connection('handleMessage_jsjac::subject::'+msgSubject+' body::'+msgBody+' from::'+msgFrom+' threadId::'+threadId);if((msgFrom==gJabberConnection.addJabberDomainSuffix(gCurrentUser.jabberUserName))&&(threadId==-100)){gJabberConnection.selfKeepAlivePeriodExec.stop();clearTimeout(gJabberConnection.selfKeepAliveTimer);var connectionCallback=gJabberConnection.getConnectionCallback();if(gMustWaitForGettingSelfKeepAliveToStartSession&&connectionCallback){connectionCallback.onConnect();gJabberConnection.setConnectionCallback(null);}} if(typeof(g_workflowId)=="undefined"||(threadId!=g_workflowId)||(msgFrom!=gPartnerUser.jabberFullUserName&&msgFrom.indexOf(gJabberConnection.supportSpaceUsername)<0)){debug_connection('handleMessage_jsjac:FILTERED OUT:['+msgSubject+','+msgBody+"]");return;} g_currentMsg.body=new ChatMessage().decode(msgBody);debug_connection('handleMessage_jsjac::body retrieved');switch(msgSubject) {case gJabberConnection.feature.chat:g_currentMsg.from=gPartnerUser.jabberUserName;g_currentMsg.name=gPartnerUser.displayUserName;g_currentMsg.body=parseMessageForLinks(g_currentMsg.body);debug_connection('handleMessage_jsjac::chat message');displayMessage(true);break;default:var properties=new MessageProperties();properties.load(msgBody);debug_connection('handleMessage_jsjac::application message');handleApplicationMessages(msgSubject,properties);break;}} function handleApplicationMessages(msgSubject,properties) {switch(msgSubject) {case g_RCTV_REQUEST:handleRemoteControlRequest();break;case g_RCWEBEX_REQUEST:handleRemoteWebexControlRequest(properties);break;case JBMSG_START_CONSULTING:gChats[SERVICE_PAGE_WIDGET_ID].displayTypingNotification(CONSULTING_NOTIFICATION,true);break;case JBMSG_STOP_CONSULTING:gChats[SERVICE_PAGE_WIDGET_ID].displayTypingNotification(CONSULTING_NOTIFICATION,false);break;case JBMSG_JOBOFFER:var oJobOffer=properties.getValue('jobOffer');var isPaymentSettled=properties.getValue('isPaymentSettled');var originalJobOfferPriceType=properties.getValue('originalJobOfferPriceType');displayJobOffer(oJobOffer,isPaymentSettled,originalJobOfferPriceType);break;case g_PAGE_EVENT:debug_connection('handleApplicationMessages::page event');handlePartnerPageEvent(properties);break;case g_SCOPE_OF_WORK_IS_SET:gChats[SERVICE_PAGE_WIDGET_ID].setTypingText();scopeOfWorkIsSet();break;case g_SESSION_REPORT_STEP_FROM_LEAVE_OPEN:break;case RESOLUTION_SET:displaySessionResolution(properties);break;case g_CASE_UNRESOLVED_LEFT_OPEN:displayUnresolvedLeaveOpen();g_displaySupporterDisconnectMessage=false;break;case g_FORWARD_CONFIRM:g_FORWARD_OR_DISPATCH=g_FORWARD_CONFIRM;displayForwardRequest(properties);g_displaySupporterDisconnectMessage=false;break;case g_CASE_CANTRESOLVE:displayCantResolve();g_displaySupporterDisconnectMessage=false;break;case g_CASE_UNRESOLVED_CANTFORWARD:displayUnresolvedCantForward(properties);g_displaySupporterDisconnectMessage=false;break;case g_CASE_UNRESOLVED_DISCONNECTED:displayUnresolvedDisconnect(properties);g_displaySupporterDisconnectMessage=false;break;case g_START_NEW_SUPPORT_REQUEST_FLOW:gChats[SERVICE_PAGE_WIDGET_ID].displayTypingNotification(CONSULTING_NOTIFICATION,false);switchToNewSession(properties);break;case JBMSG_CUSTOMER_FEEDBACK:displayFeedback();break;case g_SESSION_TERMINATED:terminateCustomerSession();break;case g_IS_TYPING:gChats[SERVICE_PAGE_WIDGET_ID].displayTypingNotification(CHAT_NOTIFICATION,true);break;case g_CUSTOMER_DISPATCH_REQUEST:g_FORWARD_OR_DISPATCH=g_CUSTOMER_DISPATCH_REQUEST;displayDispatchRequest(properties);break;case g_RESUME_SESSION_TIMEOUT:g_resumeSession.updateUI({status:"sorry",reason:"noanswer"});break;case g_CUSTOMER_SOFTWARE_ACTIVATION:displaySoftwareActivationKey(properties);break;case g_SUBMIT_CALL_REQUEST:var phoneCallId=properties.getValue('phoneCallId');displayCallRequest(phoneCallId);break;default:}} function handlePartnerPageEvent(properties) {var partnerEvent=properties.getValue('event');debug_connection('handlePartnerPageEvent::page event::'+partnerEvent);switch(partnerEvent){case'onload':gJabberConnection.sendUnblockMsg(gPartnerUser,g_workflowId);debug_connection('handlePartnerPageEvent::unblock sent');enableServicePage();saveSessionEvent({user:gCurrentUser,event:{action:SEND_UNBLOCK,description:"Customer sends unblock to "+gPartnerUser.jabberFullUserName},sessionIdList:[g_support_sessionId]});break;case'onclose':case'onrefresh':showSupporterConnection(false);break;default:logme("handlePartnerPageEvent("+partnerEvent+","+properties.toString()+") has been not handled");}} function setWarningOnClose(msg){warningOnClose=msg;} function isPriceTypeFreeByExpert(priceType){return priceType=='freeSession'||priceType=='freeTestingSession'||priceType=='freeSessionRedo';} function S2ResumeSession(oStartSessionParams) {this.workflowId=oStartSessionParams['workflowId']?oStartSessionParams['workflowId']:-1;this.supporter=oStartSessionParams['supporter']?oStartSessionParams['supporter']:null;this.sessionEndedByUser=false;} S2ResumeSession.prototype=new Object;S2ResumeSession.prototype.connect=function() {this.updateUI({status:'calling'});supportRequestFlow.resumeLeftOpenSession(this.workflowId,{callback:function(){},errorHandler:function(status,exception){this.updateUI({status:"sorry",reason:status});}.bind(this)});} S2ResumeSession.prototype.updateUI=function(oPopupStatus) {switch(oPopupStatus.status) {case'calling':g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+gCSStrings.resume+'
'+'
'+'
'+gSessionStrings.cancel+'
'+'
';break;case'canceled':g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+gCSStrings.resume_canceled+'
'+'
'+gCSStrings.noanswer1+' '+gCSStrings.noanswer2+','+' '+gCSStrings.noanswer3+' '+ gCSStrings.noanswer4+' '+gCSStrings.noanswer5+' '+ gCSStrings.noanswer6+'
'+'
';g_currentMsg.body=g_currentMsg.body.replace(/###SUPPORTERNAME###/g,this.supporter.displayUserName);break;case'sorry':switch(oPopupStatus.reason) {case'busy':case'offline':var statustext=(oPopupStatus.reason=='busy')?gStartSessionStrings.expert_busy:gStartSessionStrings.expert_offline;g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+statustext+'
'+'
'+gCSStrings.noanswer1+' '+gCSStrings.noanswer3+' '+ gCSStrings.noanswer4+' '+gCSStrings.noanswer5+' '+ gCSStrings.noanswer6+'
'+'
';g_currentMsg.body=g_currentMsg.body.replace(/###SUPPORTERNAME###/g,this.supporter.displayUserName);break;case'noanswer':g_currentMsg.from=PERMISSION_REQUEST;g_currentMsg.body='
'+'
'+gStartSessionStrings.expert_unavailable+'
'+'
'+gCSStrings.noanswer1+' '+gCSStrings.noanswer2+','+' '+gCSStrings.noanswer3+' '+gCSStrings.noanswer4+' '+gCSStrings.noanswer5+' '+ gCSStrings.noanswer6+'
'+'
';g_currentMsg.body=g_currentMsg.body.replace(/###SUPPORTERNAME###/g,this.supporter.displayUserName);break;} showChatWindow();break;} $('dCSChat').innerHTML='';displayMessage(false);} S2ResumeSession.prototype.cancel=function() {supportRequestFlow.cancelResumeSession(this.workflowId,{callback:function(){this.updateUI({status:'canceled'});setConversationActive(false);}.bind(this),errorHandler:function(errorString,exception){}});} S2ResumeSession.prototype.close=function() {setWarningOnClose(g_closeWarnings.nothing);onCloseServicePage();} S2ResumeSession.prototype.end=function() {supportRequestFlow.closeLeftOpenSession(this.workflowId,{callback:function(){this.sessionEndedByUser=true;displayFeedback();}.bind(this),errorHandler:function(errorString,exception){}});} S2ResumeSession.prototype.setSupporter=function(supporter){this.supporter=supporter;} S2ResumeSession.prototype.setWorkflowId=function(workflowId) {this.workflowId=workflowId;} var Feedback=Class.create({initialize:function(){this.numberOfSupporterQuestions=3;this.numberOfCustomerQuestions=5;this.feedbackRating=0;this.defaultWasChanged=false;},initFeedback:function(){this.answersContainer=$("dFeedbackBody");this.additionalComments=$('feedbackAdditionalComments');this.errorDiv=$('dFeedbackValidationError');},getAnsweredQuestionValueAsNumber:function(index) {var radioGroup=this.answersContainer.select('.answerGroup_'+index);for(var i=0;i255){errors.push(gCommonErrors["errors.maxlength"].replace('{0}',gFeedbackStrings.feedback_comments).replace('{1}','255'));} if(textAdditionalComments&&!textAdditionalComments.value.match(g_regExpNoHtmlTags)){errors.push(gCommonErrors["errors.htmlEscape"].replace('{0}',gFeedbackStrings.feedback_comments));} return errors;},getAnsweredQuestionValue:function(index) {var radioGroup=this.answersContainer.select('.answerGroup_'+index);for(var i=0;i "+feedbackErrors[i]+"
";}},setServerReply:function(successBool,errorString,isSupporter){if(successBool){if(isSupporter){this.getSupporterSession().setWarningOnClose(g_closeWarnings.nothing);this.getSupporterSession().getSupporterDesktop().displayEndSession();}else{setWarningOnClose(g_closeWarnings.nothing);displayThankYouMessage();}}else{if(this.errorDiv){this.errorDiv.innerHTML=gFeedbackStrings.feedback_not_saved;}}},getAdditionalComment:function() {if(this.additionalComments.value!=gSessionStrings.additional_comments){return trim(this.additionalComments.value)+' ';} else{return' ';}},clearDefaultText:function() {if(this.defaultWasChanged){return;} this.defaultWasChanged=true;this.additionalComments.value='';this.additionalComments.style.color='#585858'},clearRadioButtons:function(isSupporter) {var numberOfQuestions=isSupporter?this.numberOfSupporterQuestions:this.numberOfCustomerQuestions;for(var i=0;i0) {this.setErrorMessages(feedbackErrors);return;} disableObject('dFeedbackFormButtons',true) $('dFeedbackButtonSubmit').submitted=true;$('dRating').value=this.getAnsweredQuestionValueAsNumber(4);this.additionalComments.innerHTML=this.getAdditionalComment();this.additionalComments.value=this.getAdditionalComment();oForm.request({parameters:{'workflowId':g_workflowId},onSuccess:function(response){this.setServerReply(true,null,false);}.bind(this),onFailure:function(response){this.setServerReply(false,response.text,false);}.bind(this)})}});Object.inherit(CustomerFeedback,Feedback,"basefeedback");var customerFeedback=new CustomerFeedback();function S2SignupOrSignin(){} S2SignupOrSignin.prototype=new Object;S2SignupOrSignin.prototype.init=function(submitHandler){this.submitHandler=submitHandler;this.observeElements();},S2SignupOrSignin.prototype.initSignin=function(){if($('externalLoginForm')){this.essSigninValidation=new Validation('externalLoginForm',{immediate:true});}},S2SignupOrSignin.prototype.initSignup=function(){if($('RegForm')){this.essSignupValidation=new Validation('RegForm',{immediate:true});} generateCountryCodesSelectBox();this.resetSignupSubmitButton();},S2SignupOrSignin.prototype.observeElements=function(){if($("signinSubtitleLink")&&$("signupSubtitleLink")){Event.observe("signinSubtitleLink",'click',this.switchToSigninView);Event.observe("signupSubtitleLink",'click',this.switchToSignupView);this.resetSigninSubmitButton();}} S2SignupOrSignin.prototype.submitESSAjaxSignupForm=function(){var oForm=$('RegForm');if(this.essSignupValidation.validate()) {this.disableSignupSubmitButton(true);new JsonP.FormRequest(oForm,{parameters:{ajax:true,submission:true},onSuccess:function(response){if(onDirectRegistrationSuccess(response)){this.submitHandler.onSuccess(response);}else{this.submitHandler.onFailure(response);}}.bind(this),onFailure:function(response){this.submitHandler.onFailure(response);this.disableSignupSubmitButton(false);handleFailureAjaxResponse(response,$("RegForm").down(".sError"),gCommonErrors);}.bind(this),onComplete:function(){this.disableSignupSubmitButton(false);}.bind(this)});return true;} return false;} S2SignupOrSignin.prototype.submitESSAjaxSigninForm=function(){var oForm=$('externalLoginForm');if(this.essSigninValidation.validate()){this.disableSigninSubmitButton(true);new JsonP.FormRequest(oForm,{parameters:{ajax:true},onSuccess:function(response){this.disableSigninSubmitButton(false);onLoginSuccess(oForm,response);this.submitHandler.onSuccess(response);}.bind(this),onFailure:function(response){this.disableSigninSubmitButton(false);onLoginFailed(oForm,response);this.submitHandler.onFailure();}.bind(this)});return true;} return false;} S2SignupOrSignin.prototype.setSubmitButtonImages=function(prefix){var prfx=prefix?prefix:"start_session";this.submitImages={regular:gStartSessionUrls[prfx+"_regular"],over:gStartSessionUrls[prfx+"_over"],pressed:gStartSessionUrls[prfx+"_pressed"],disabled:gStartSessionUrls[prfx+"_disabled"]}} S2SignupOrSignin.prototype.resetSignupSubmitButton=function(){if(!$("dESSSignupBody")){return;} var submitImg=$("dESSSignupBody").down(".submitButton img");submitImg.src=this.submitImages.regular;submitImg.className="linkImg";submitImg.show();Event.observe(submitImg,'click',this.submitESSAjaxSignupForm.bind(this));Event.observe(submitImg,'mouseout',function(){submitImg.src=this.submitImages.regular}.bind(this));Event.observe(submitImg,'mouseup',function(){submitImg.src=this.submitImages.regular}.bind(this));Event.observe(submitImg,'mouseover',function(){submitImg.src=this.submitImages.over}.bind(this));Event.observe(submitImg,'mousedown',function(){submitImg.src=this.submitImages.pressed}.bind(this));} S2SignupOrSignin.prototype.resetSigninSubmitButton=function(){if(!$("dESSSigninBody")){return;} var submitImg=$("dESSSigninBody").down(".submitButton img");submitImg.src=gStartSessionUrls.signin_regular;submitImg.className="linkImg" Event.observe(submitImg,'click',this.submitESSAjaxSigninForm.bind(this));Event.observe(submitImg,'mouseout',function(){this.src=gStartSessionUrls.signin_regular});Event.observe(submitImg,'mouseup',function(){this.src=gStartSessionUrls.signin_regular});Event.observe(submitImg,'mouseover',function(){this.src=gStartSessionUrls.signin_over});Event.observe(submitImg,'mousedown',function(){this.src=gStartSessionUrls.signin_pressed});} S2SignupOrSignin.prototype.disableSigninSubmitButton=function(bool){if(!$("dESSSigninBody")){return;} var submitImg=$("dESSSigninBody").down(".submitButton img");disableObject(submitImg,bool);if(bool){submitImg.replace('');} else{this.resetSigninSubmitButton();}} S2SignupOrSignin.prototype.disableSignupSubmitButton=function(bool){if(!$("dESSSignupBody")){return;} var submitImg=$("dESSSignupBody").down(".submitButton img");disableObject(submitImg,bool);if(bool){submitImg.replace('');} else{this.resetSignupSubmitButton();}} S2SignupOrSignin.prototype.display=function(parameters,submitHandler,displayHandler){if(parameters.mode=="overlay"){this.setSubmitButtonImages(parameters.submitButtonImgPrefix);lightBoxOff();lightBoxOn(parameters);} var para={aiu:"UserRegistration"};if(parameters.aiu==null){Object.extend(parameters,para);} new Ajax.Request(parameters.url,{parameters:parameters,method:'get',onSuccess:function(transport){$(parameters.rel).update(transport.responseText);var afterRender=function(){this.init(submitHandler);this.initSignup();this.initSignin();if(displayHandler){displayHandler.onSuccess();}}.bind(this);afterRender.defer();}.bind(this),onFailure:function(response){logme("Failed to open start page");if(displayHandler){displayHandler.onFailure(response);}}});} S2SignupOrSignin.prototype.switchToSigninView=function(){$("dESSSignupBody").hide();$("dESSSigninBody").show();$("signupSubtitleLink").className="linkTxt";$("signinSubtitleLink").className="";} S2SignupOrSignin.prototype.switchToSignupView=function(){$("dESSSigninBody").hide();$("dESSSignupBody").show();$("signinSubtitleLink").className="linkTxt";$("signupSubtitleLink").className="";} var gSignupOrSignin=new S2SignupOrSignin();function S2SecuredAction() {} S2SecuredAction.prototype=new Object;S2SecuredAction.prototype.execute=function(startPageParams,loggedInAction){if(isLoggedIn()){loggedInAction();} else{Object.extend(startPageParams,{rel:"dOverlayStartPage"});Object.extend(startPageParams,{url:gStartSessionUrls.internal_start});Object.extend(startPageParams,{mode:"overlay"});gSignupOrSignin.display(startPageParams,{onSuccess:function(){loggedInAction();},onFailure:function(){logme("Failed to open start page")}});}} var gSecuredAction=new S2SecuredAction();if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;dwr.engine.setErrorHandler=function(handler){dwr.engine._errorHandler=handler;};dwr.engine.setWarningHandler=function(handler){dwr.engine._warningHandler=handler;};dwr.engine.setTextHtmlHandler=function(handler){dwr.engine._textHtmlHandler=handler;};dwr.engine.setTimeout=function(timeout){dwr.engine._timeout=timeout;};dwr.engine.setPreHook=function(handler){dwr.engine._preHook=handler;};dwr.engine.setPostHook=function(handler){dwr.engine._postHook=handler;};dwr.engine.setHeaders=function(headers){dwr.engine._headers=headers;};dwr.engine.setParameters=function(parameters){dwr.engine._parameters=parameters;};dwr.engine.XMLHttpRequest=1;dwr.engine.IFrame=2;dwr.engine.ScriptTag=3;dwr.engine.setRpcType=function(newType){if(newType!=dwr.engine.XMLHttpRequest&&newType!=dwr.engine.IFrame&&newType!=dwr.engine.ScriptTag){dwr.engine._handleError(null,{name:"dwr.engine.invalidRpcType",message:"RpcType must be one of dwr.engine.XMLHttpRequest or dwr.engine.IFrame or dwr.engine.ScriptTag"});return;} dwr.engine._rpcType=newType;};dwr.engine.setHttpMethod=function(httpMethod){if(httpMethod!="GET"&&httpMethod!="POST"){dwr.engine._handleError(null,{name:"dwr.engine.invalidHttpMethod",message:"Remoting method must be one of GET or POST"});return;} dwr.engine._httpMethod=httpMethod;};dwr.engine.setOrdered=function(ordered){dwr.engine._ordered=ordered;};dwr.engine.setAsync=function(async){dwr.engine._async=async;};dwr.engine.setActiveReverseAjax=function(activeReverseAjax){if(activeReverseAjax){if(dwr.engine._activeReverseAjax)return;dwr.engine._activeReverseAjax=true;dwr.engine._poll();} else{if(dwr.engine._activeReverseAjax&&dwr.engine._pollReq)dwr.engine._pollReq.abort();dwr.engine._activeReverseAjax=false;}};dwr.engine.defaultErrorHandler=function(message,ex){dwr.engine._debug("Error: "+ex.name+", "+ex.message,true);if(message==null||message=="")alert("A server error has occured.");else if(message.indexOf("0x80040111")!=-1)dwr.engine._debug(message);else alert(message);};dwr.engine.defaultWarningHandler=function(message,ex){dwr.engine._debug(message);};dwr.engine.beginBatch=function(){if(dwr.engine._batch){dwr.engine._handleError(null,{name:"dwr.engine.batchBegun",message:"Batch already begun"});return;} dwr.engine._batch=dwr.engine._createBatch();};dwr.engine.endBatch=function(options){var batch=dwr.engine._batch;if(batch==null){dwr.engine._handleError(null,{name:"dwr.engine.batchNotBegun",message:"No batch in progress"});return;} dwr.engine._batch=null;if(batch.map.callCount==0)return;if(options)dwr.engine._mergeBatch(batch,options);if(dwr.engine._ordered&&dwr.engine._batchesLength!=0){dwr.engine._batchQueue[dwr.engine._batchQueue.length]=batch;} else{dwr.engine._sendData(batch);}};dwr.engine.setPollMethod=function(type){dwr.engine.setPollType(type);};dwr.engine.setMethod=function(type){dwr.engine.setRpcType(type);};dwr.engine.setVerb=function(verb){dwr.engine.setHttpMethod(verb);};dwr.engine.setPollType=function(){dwr.engine._debug("Manually setting the Poll Type is not supported");};dwr.engine._origScriptSessionId=""+JAWR.dwr_scriptSessionId+"";dwr.engine._sessionCookieName="JSESSIONID";dwr.engine._allowGetForSafariButMakeForgeryEasier="";dwr.engine._scriptTagProtection="throw 'allowScriptTagRemoting is false.';";dwr.engine._defaultPath=""+JAWR.jawr_dwr_path+"";dwr.engine._pollWithXhr="false";dwr.engine._scriptSessionId=null;dwr.engine._getScriptSessionId=function(){if(dwr.engine._scriptSessionId==null){dwr.engine._scriptSessionId=dwr.engine._origScriptSessionId+Math.floor(Math.random()*1000);} return dwr.engine._scriptSessionId;};dwr.engine._errorHandler=dwr.engine.defaultErrorHandler;dwr.engine._warningHandler=dwr.engine.defaultWarningHandler;dwr.engine._preHook=null;dwr.engine._postHook=null;dwr.engine._batches={};dwr.engine._batchesLength=0;dwr.engine._batchQueue=[];dwr.engine._rpcType=dwr.engine.XMLHttpRequest;dwr.engine._httpMethod="POST";dwr.engine._ordered=false;dwr.engine._async=true;dwr.engine._batch=null;dwr.engine._timeout=0;dwr.engine._DOMDocument=["Msxml2.DOMDocument.6.0","Msxml2.DOMDocument.5.0","Msxml2.DOMDocument.4.0","Msxml2.DOMDocument.3.0","MSXML2.DOMDocument","MSXML.DOMDocument","Microsoft.XMLDOM"];dwr.engine._XMLHTTP=["Msxml2.XMLHTTP.6.0","Msxml2.XMLHTTP.5.0","Msxml2.XMLHTTP.4.0","MSXML2.XMLHTTP.3.0","MSXML2.XMLHTTP","Microsoft.XMLHTTP"];dwr.engine._activeReverseAjax=false;dwr.engine._outstandingIFrames=[];dwr.engine._pollReq=null;dwr.engine._pollCometInterval=200;dwr.engine._pollRetries=0;dwr.engine._maxPollRetries=0;dwr.engine._textHtmlHandler=null;dwr.engine._headers=null;dwr.engine._parameters=null;dwr.engine._postSeperator="\n";dwr.engine._defaultInterceptor=function(data){return data;};dwr.engine._urlRewriteHandler=dwr.engine._defaultInterceptor;dwr.engine._contentRewriteHandler=dwr.engine._defaultInterceptor;dwr.engine._replyRewriteHandler=dwr.engine._defaultInterceptor;dwr.engine._nextBatchId=0;dwr.engine._propnames=["rpcType","httpMethod","async","timeout","errorHandler","warningHandler","textHtmlHandler"];dwr.engine._partialResponseNo=0;dwr.engine._partialResponseYes=1;dwr.engine._partialResponseFlush=2;dwr.engine._unloading=false;dwr.engine._execute=function(path,scriptName,methodName,vararg_params){var singleShot=false;if(dwr.engine._batch==null){dwr.engine.beginBatch();singleShot=true;} var batch=dwr.engine._batch;var args=[];for(var i=0;i0||dwr.engine._pollReq){setTimeout(dwr.engine._checkCometPoll,dwr.engine._pollCometInterval);}};dwr.engine._getTextFromCometIFrame=function(frameEle){var body=frameEle.contentWindow.document.body;if(body==null)return"";var text=body.innerHTML;if(text.indexOf("
")==0||text.indexOf("
")==0){text=text.substring(5,text.length-7);}
return text;};dwr.engine._processCometResponse=function(response,batch){if(batch.charsProcessed==response.length)return;if(response.length==0){batch.charsProcessed=0;return;}
var firstStartTag=response.indexOf("//#DWR-START#",batch.charsProcessed);if(firstStartTag==-1){batch.charsProcessed=response.length;return;}
var lastEndTag=response.lastIndexOf("//#DWR-END#");if(lastEndTag==-1){return;}
if(response.charCodeAt(lastEndTag+11)==13&&response.charCodeAt(lastEndTag+12)==10){batch.charsProcessed=lastEndTag+13;}
else{batch.charsProcessed=lastEndTag+11;}
var exec=response.substring(firstStartTag+13,lastEndTag);dwr.engine._receivedBatch=batch;dwr.engine._eval(exec);dwr.engine._receivedBatch=null;};dwr.engine._sendData=function(batch){batch.map.batchId=dwr.engine._nextBatchId;dwr.engine._nextBatchId++;dwr.engine._batches[batch.map.batchId]=batch;dwr.engine._batchesLength++;batch.completed=false;for(var i=0;i=0&&navigator.userAgent.indexOf("MSIE")>=0)){batch.req=dwr.engine._newActiveXObject(dwr.engine._XMLHTTP);}}
var prop,request;if(batch.req){if(batch.async){batch.req.onreadystatechange=function(){if(typeof dwr!='undefined')dwr.engine._stateChange(batch);};}
if(batch.isPoll){dwr.engine._pollReq=batch.req;if(!(document.all&&!window.opera))batch.req.batch=batch;}
var indexSafari=navigator.userAgent.indexOf("Safari/");if(indexSafari>=0){var version=navigator.userAgent.substring(indexSafari+7);if(parseInt(version,10)<400){if(dwr.engine._allowGetForSafariButMakeForgeryEasier=="true")batch.httpMethod="GET";else dwr.engine._handleWarning(batch,{name:"dwr.engine.oldSafari",message:"Safari GET support disabled. See getahead.org/dwr/server/servlet and allowGetForSafariButMakeForgeryEasier."});}}
batch.mode=batch.isPoll?dwr.engine._ModePlainPoll:dwr.engine._ModePlainCall;request=dwr.engine._constructRequest(batch);try{batch.req.open(batch.httpMethod,request.url,batch.async);try{for(prop in batch.headers){var value=batch.headers[prop];if(typeof value=="string")batch.req.setRequestHeader(prop,value);}
if(!batch.headers["Content-Type"])batch.req.setRequestHeader("Content-Type","text/plain");}
catch(ex){dwr.engine._handleWarning(batch,ex);}
batch.req.send(request.body);if(!batch.async)dwr.engine._stateChange(batch);}
catch(ex){dwr.engine._handleError(batch,ex);}}
else if(batch.rpcType!=dwr.engine.ScriptTag){var idname=batch.isPoll?"dwr-if-poll-"+batch.map.batchId:"dwr-if-"+batch.map.batchId;batch.div=document.createElement("div");document.body.appendChild(batch.div);batch.div.innerHTML="";batch.document=document;batch.iframe=batch.document.getElementById(idname);batch.iframe.batch=batch;batch.mode=batch.isPoll?dwr.engine._ModeHtmlPoll:dwr.engine._ModeHtmlCall;if(batch.isPoll)dwr.engine._outstandingIFrames.push(batch.iframe);request=dwr.engine._constructRequest(batch);if(batch.httpMethod=="GET"){batch.iframe.setAttribute("src",request.url);}
else{batch.form=batch.document.createElement("form");batch.form.setAttribute("id","dwr-form");batch.form.setAttribute("action",request.url);batch.form.setAttribute("style","display:none;");batch.form.setAttribute("target",idname);batch.form.target=idname;batch.form.setAttribute("method",batch.httpMethod);for(prop in batch.map){var value=batch.map[prop];if(typeof value!="function"){var formInput=batch.document.createElement("input");formInput.setAttribute("type","hidden");formInput.setAttribute("name",prop);formInput.setAttribute("value",value);batch.form.appendChild(formInput);}}
batch.document.body.appendChild(batch.form);batch.form.submit();}}
else{batch.httpMethod="GET";batch.mode=batch.isPoll?dwr.engine._ModePlainPoll:dwr.engine._ModePlainCall;request=dwr.engine._constructRequest(batch);batch.script=document.createElement("script");batch.script.id="dwr-st-"+batch.map["c0-id"];batch.script.src=request.url;document.body.appendChild(batch.script);}};dwr.engine._ModePlainCall="/call/plaincall/";dwr.engine._ModeHtmlCall="/call/htmlcall/";dwr.engine._ModePlainPoll="/call/plainpoll/";dwr.engine._ModeHtmlPoll="/call/htmlpoll/";dwr.engine._constructRequest=function(batch){var request={url:batch.path+batch.mode,body:null};if(batch.isPoll==true){request.url+="ReverseAjax.dwr";}
else if(batch.map.callCount==1){request.url+=batch.map["c0-scriptName"]+"."+batch.map["c0-methodName"]+".dwr";}
else{request.url+="Multiple."+batch.map.callCount+".dwr";}
var sessionMatch=location.href.match(/jsessionid=([^?]+)/);if(sessionMatch!=null){request.url+=";jsessionid="+sessionMatch[1];}
var prop;if(batch.httpMethod=="GET"){batch.map.callCount=""+batch.map.callCount;request.url+="?";for(prop in batch.map){if(typeof batch.map[prop]!="function"){request.url+=encodeURIComponent(prop)+"="+encodeURIComponent(batch.map[prop])+"&";}}
request.url=request.url.substring(0,request.url.length-1);}
else{request.body="";if(document.all&&!window.opera){var buf=[];for(prop in batch.map){if(typeof batch.map[prop]!="function"){buf.push(prop+"="+batch.map[prop]+dwr.engine._postSeperator);}}
request.body=buf.join("");}
else{for(prop in batch.map){if(typeof batch.map[prop]!="function"){request.body+=prop+"="+batch.map[prop]+dwr.engine._postSeperator;}}}
request.body=dwr.engine._contentRewriteHandler(request.body);}
request.url=dwr.engine._urlRewriteHandler(request.url);return request;};dwr.engine._stateChange=function(batch){var toEval;if(batch.completed){dwr.engine._debug("Error: _stateChange() with batch.completed");return;}
var req=batch.req;try{if(req.readyState!=4)return;}
catch(ex){dwr.engine._handleWarning(batch,ex);dwr.engine._clearUp(batch);return;}
if(dwr.engine._unloading){dwr.engine._debug("Ignoring reply from server as page is unloading.");return;}
try{var reply=req.responseText;reply=dwr.engine._replyRewriteHandler(reply);var status=req.status;if(reply==null||reply==""){dwr.engine._handleWarning(batch,{name:"dwr.engine.missingData",message:"No data received from server"});}
else if(status!=200){dwr.engine._handleError(batch,{name:"dwr.engine.http."+status,message:req.statusText});}
else{var contentType=req.getResponseHeader("Content-Type");if(!contentType.match(/^text\/plain/)&&!contentType.match(/^text\/javascript/)){if(contentType.match(/^text\/html/)&&typeof batch.textHtmlHandler=="function"){batch.textHtmlHandler({status:status,responseText:reply,contentType:contentType});}
else{dwr.engine._handleWarning(batch,{name:"dwr.engine.invalidMimeType",message:"Invalid content type: '"+contentType+"'"});}}
else{if(batch.isPoll&&batch.map.partialResponse==dwr.engine._partialResponseYes){dwr.engine._processCometResponse(reply,batch);}
else{if(reply.search("//#DWR")==-1){dwr.engine._handleWarning(batch,{name:"dwr.engine.invalidReply",message:"Invalid reply from server"});}
else{toEval=reply;}}}}}
catch(ex){dwr.engine._handleWarning(batch,ex);}
dwr.engine._callPostHooks(batch);dwr.engine._receivedBatch=batch;if(toEval!=null)toEval=toEval.replace(dwr.engine._scriptTagProtection,"");dwr.engine._eval(toEval);dwr.engine._receivedBatch=null;dwr.engine._validateBatch(batch);if(!batch.completed)dwr.engine._clearUp(batch);};dwr.engine._validateBatch=function(batch){if(!batch.completed){for(var i=0;i"+debug.innerHTML;if(contents.length>2048)contents=contents.substring(0,2048);debug.innerHTML=contents;}}};if(dwr==null)var dwr={};if(dwr.util==null)dwr.util={};if(DWRUtil==null)var DWRUtil=dwr.util;dwr.util._escapeHtml=true;dwr.util.setEscapeHtml=function(escapeHtml){dwr.util._escapeHtml=escapeHtml;};dwr.util._shouldEscapeHtml=function(options){if(options&&options.escapeHtml!=null){return options.escapeHtml;}
return dwr.util._escapeHtml;};dwr.util.escapeHtml=function(original){return original.replace(/&/g,'&').replace(//g,'>');};dwr.util.unescapeHtml=function(original){return original.replace(/&/g,'&').replace(/</g,'<').replace(/>/g,'>');};dwr.util.replaceXmlCharacters=function(original){original=original.replace("&","+");original=original.replace("<","\u2039");original=original.replace(">","\u203A");original=original.replace("\'","\u2018");original=original.replace("\"","\u201C");return original;};dwr.util.containsXssRiskyCharacters=function(original){return(original.indexOf('&')!=-1||original.indexOf('<')!=-1||original.indexOf('>')!=-1||original.indexOf('\'')!=-1||original.indexOf('\"')!=-1);};dwr.util.onReturn=function(event,action){if(!event)event=window.event;if(event&&event.keyCode&&event.keyCode==13)action();};dwr.util.selectRange=function(ele,start,end){ele=dwr.util._getElementById(ele,"selectRange()");if(ele==null)return;if(ele.setSelectionRange){ele.setSelectionRange(start,end);}
else if(ele.createTextRange){var range=ele.createTextRange();range.moveStart("character",start);range.moveEnd("character",end-ele.value.length);range.select();}
ele.focus();};if(document.getElementById){dwr.util.byId=function(){var elements=new Array();for(var i=0;ioptions.shortStringMaxLength)
str=str.substring(0,options.shortStringMaxLength-3)+"...";if(options.escapeHtml){var lines=str.split("\n");for(var i=0;i0)
reply="[...]";else
reply="[]";}
else{var strarr=[];strarr.push("[");var count=0;for(var i=0;i0)strarr.push(", ");if(showLevels==1){if(count==options.oneLineMaxItems){strarr.push("...");break;}}
else{strarr.push(options.lineTerminator+indent(indentDepth+1,options));}
if(i!=count){strarr.push(i);strarr.push(":");}
strarr.push(recursive(itemvalue,showLevels-1,indentDepth+1,options));count++;}
if(showLevels>1)strarr.push(options.lineTerminator+indent(indentDepth,options));strarr.push("]");reply=strarr.join("");}}
else if(dwr.util._isObject(data)&&!dwr.util._isDate(data)){if(showLevels==0){reply=dwr.util._detailedTypeOf(data);}
else{var strarr=[];if(dwr.util._detailedTypeOf(data)!="Object"){strarr.push(dwr.util._detailedTypeOf(data));if(typeof data.valueOf()!="object"){strarr.push(":");strarr.push(recursive(data.valueOf(),1,indentDepth,options));}
strarr.push(" ");}
strarr.push("{");var isDomObject=dwr.util._isHTMLElement(data);var count=0;for(var prop in data){var propvalue=data[prop];if(isDomObject){if(!propvalue)continue;if(typeof propvalue=="function")continue;if(skipDomProperties[prop])continue;if(prop.toUpperCase()==prop)continue;}
if(count>0)strarr.push(", ");if(showLevels==1){if(count==options.oneLineMaxItems){strarr.push("...");break;}}
else{strarr.push(options.lineTerminator+indent(indentDepth+1,options));}
strarr.push(prop.length>options.propertyNameMaxLength?prop.substring(0,options.propertyNameMaxLength-3)+"...":prop);strarr.push(":");strarr.push(recursive(propvalue,showLevels-1,indentDepth+1,options));count++;}
if(showLevels>1&&count>0)strarr.push(options.lineTerminator+indent(indentDepth,options));strarr.push("}");reply=strarr.join("");}}
else{reply=""+data;}
return reply;}
catch(err){return(err.message?err.message:""+err);}}
function indent(count,options){var strarr=[];strarr.push(options.baseIndent);for(var i=0;i=1)ele=nodes.item(0);}
if(ele==null){dwr.util._debug("setValue() can't find an element with id/name: "+orig+".");return;}
dwr.util.highlight(ele,options);if(dwr.util._isHTMLElement(ele,"select")){if(ele.type=="select-multiple"&&dwr.util._isArray(val))dwr.util._selectListItems(ele,val);else dwr.util._selectListItem(ele,val);return;}
if(dwr.util._isHTMLElement(ele,"input")){if(ele.type=="radio"||ele.type=="checkbox"){if(nodes&&nodes.length>=1){for(var i=0;i=1)ele=nodes.item(0);}
if(ele==null){dwr.util._debug("getValue() can't find an element with id/name: "+orig+".");return"";}
if(dwr.util._isHTMLElement(ele,"select")){if(ele.type=="select-multiple"){var reply=new Array();for(var i=0;i=1){for(var i=0;i=1){var reply=[];for(var i=0;i0&&dwr.util._isObject(data[0])){for(var i=0;i0&&dwr.util._isObject(data[prop][0])){dwr.util._setValuesRecursive(data[prop],subidpath);}
else if(typeof data[prop]=="function"){}
else{if(dwr.util.byId(subidpath)!=null||document.getElementsByName(subidpath).length>=1){dwr.util.setValue(subidpath,data[prop]);}}}}};dwr.util.getValues=function(data,options){if(typeof data=="string"||dwr.util._isHTMLElement(data)){return dwr.util.getFormValues(data);}
else{var prefix="";if(options!=null&&options.prefix)prefix=options.prefix;if(options!=null&&options.idPrefix)prefix=options.idPrefix;dwr.util._getValuesRecursive(data,prefix);return data;}};dwr.util.getFormValues=function(eleOrNameOrId){var ele=null;if(typeof eleOrNameOrId=="string"){ele=document.forms[eleOrNameOrId];if(ele==null)ele=dwr.util.byId(eleOrNameOrId);}
else if(dwr.util._isHTMLElement(eleOrNameOrId)){ele=eleOrNameOrId;}
if(ele!=null){if(ele.elements==null){alert("getFormValues() requires an object or reference to a form element.");return null;}
var reply={};var name;var value;for(var i=0;i0&&dwr.util._isObject(data[0])){for(var i=0;i0&&dwr.util._isObject(data[prop][0])){dwr.util._getValuesRecursive(data[prop],subidpath);}
else if(typeof data[prop]=="function"){}
else{if(dwr.util.byId(subidpath)!=null||document.getElementsByName(subidpath).length>=1){data[prop]=dwr.util.getValue(subidpath);}}}}};dwr.util.addOptions=function(ele,data){ele=dwr.util._getElementById(ele,"addOptions()");if(ele==null)return;var useOptions=dwr.util._isHTMLElement(ele,"select");var useLi=dwr.util._isHTMLElement(ele,["ul","ol"]);if(!useOptions&&!useLi){dwr.util._debug("addOptions() can only be used with select/ul/ol elements. Attempt to use: "+dwr.util._detailedTypeOf(ele));return;}
if(data==null)return;var argcount=arguments.length;var options={};var lastarg=arguments[argcount-1];if(argcount>2&&dwr.util._isObject(lastarg)){options=lastarg;argcount--;}
var arg3=null;if(argcount>=3)arg3=arguments[2];var arg4=null;if(argcount>=4)arg4=arguments[3];if(!options.optionCreator&&useOptions)options.optionCreator=dwr.util._defaultOptionCreator;if(!options.optionCreator&&useLi)options.optionCreator=dwr.util._defaultListItemCreator;var text,value,li;if(dwr.util._isArray(data)){for(var i=0;i0){ele.removeChild(ele.firstChild);}}};dwr.util.addRows=function(ele,data,cellFuncs,options){ele=dwr.util._getElementById(ele,"addRows()");if(ele==null)return;if(!dwr.util._isHTMLElement(ele,["table","tbody","thead","tfoot"])){dwr.util._debug("addRows() can only be used with table, tbody, thead and tfoot elements. Attempt to use: "+dwr.util._detailedTypeOf(ele));return;}
if(!options)options={};if(!options.rowCreator)options.rowCreator=dwr.util._defaultRowCreator;if(!options.cellCreator)options.cellCreator=dwr.util._defaultCellCreator;var tr,rowNum;if(dwr.util._isArray(data)){for(rowNum=0;rowNumoldidpath.length){if(ele.id.substr(0,oldidpath.length)==oldidpath){var trailingChar=ele.id.charAt(oldidpath.length);if(trailingChar=="."||trailingChar=="["){newId=newidpath+ele.id.substr(oldidpath.length);}}}
if(newId){ele.setAttribute("id",newId);}
else{ele.removeAttribute("id");}}
var children=ele.childNodes;for(var i=0;i0&&dwr.util._isObject(value[0])){var subTemplateId=idpath+"."+prop;var subTemplateEle=dwr.util.byId(subTemplateId);if(subTemplateEle!=null){dwr.util._cloneNodeForValuesRecursive(subTemplateEle,value,subTemplateId,options);}}}
else if(dwr.util._isObject(value)){dwr.util._cloneSubArrays(value,idpath+"."+prop,options);}}};dwr.util._getElementById=function(ele,source){var orig=ele;ele=dwr.util.byId(ele);if(ele==null){dwr.util._debug(source+" can't find an element with id: "+orig+".");}
return ele;};dwr.util._isHTMLElement=function(ele,nodeName){if(ele==null||typeof ele!="object"||ele.nodeName==null){return false;}
if(nodeName!=null){var test=ele.nodeName.toLowerCase();if(typeof nodeName=="string"){return test==nodeName.toLowerCase();}
if(dwr.util._isArray(nodeName)){var match=false;for(var i=0;i"+debug.innerHTML;if(contents.length>2048)contents=contents.substring(0,2048);debug.innerHTML=contents;}}};if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(ajaxLogManager==null)var ajaxLogManager={};ajaxLogManager._path=''+JAWR.jawr_dwr_path+'';ajaxLogManager.log=function(p0,callback){dwr.engine._execute(ajaxLogManager._path,'ajaxLogManager','log',p0,callback);}
ajaxLogManager.logSessionEvent=function(p0,p1,p2,p3,p4,callback){dwr.engine._execute(ajaxLogManager._path,'ajaxLogManager','logSessionEvent',p0,p1,p2,p3,p4,callback);}
if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(phoneCallManager==null)var phoneCallManager={};phoneCallManager._path=''+JAWR.jawr_dwr_path+'';phoneCallManager.acceptSupporterCallRequest=function(p0,p1,p2,callback){dwr.engine._execute(phoneCallManager._path,'phoneCallManager','acceptSupporterCallRequest',p0,p1,p2,callback);}
phoneCallManager.submitCustomerCallRequest=function(p0,p1,callback){dwr.engine._execute(phoneCallManager._path,'phoneCallManager','submitCustomerCallRequest',p0,p1,callback);}
if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(supportRequestFlow==null)var supportRequestFlow={};supportRequestFlow._path=''+JAWR.jawr_dwr_path+'';supportRequestFlow.startSupportRequestCall=function(p0,p1,p2,p3,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','startSupportRequestCall',p0,p1,p2,p3,callback);}
supportRequestFlow.cancelSupportRequest=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','cancelSupportRequest',p0,callback);}
supportRequestFlow.inviteSupporterForConsult=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','inviteSupporterForConsult',p0,p1,callback);}
supportRequestFlow.handOffAfterConsult=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','handOffAfterConsult',p0,callback);}
supportRequestFlow.dispatchAfterConsult=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','dispatchAfterConsult',p0,callback);}
supportRequestFlow.stopConsult=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','stopConsult',p0,callback);}
supportRequestFlow.approveConsultantDispatch=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','approveConsultantDispatch',p0,p1,callback);}
supportRequestFlow.approveConsultantForward=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','approveConsultantForward',p0,p1,callback);}
supportRequestFlow.completeSupportSession=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','completeSupportSession',p0,p1,callback);}
supportRequestFlow.leaveSessionOpen=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','leaveSessionOpen',p0,callback);}
supportRequestFlow.resumeLeftOpenSession=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','resumeLeftOpenSession',p0,callback);}
supportRequestFlow.cancelResumeSession=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','cancelResumeSession',p0,callback);}
supportRequestFlow.closeLeftOpenSession=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','closeLeftOpenSession',p0,callback);}
supportRequestFlow.cancelReport=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','cancelReport',p0,callback);}
supportRequestFlow.terminateSupportSession=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','terminateSupportSession',p0,callback);}
supportRequestFlow.terminateAfterStoppedWaiting=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','terminateAfterStoppedWaiting',p0,callback);}
supportRequestFlow.createJobOffer=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','createJobOffer',p0,callback);}
supportRequestFlow.cancelJobOffer=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','cancelJobOffer',p0,callback);}
supportRequestFlow.terminateJobOffer=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','terminateJobOffer',p0,callback);}
supportRequestFlow.terminateAfterSupporterDisconnect=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','terminateAfterSupporterDisconnect',p0,callback);}
supportRequestFlow.approveFix=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','approveFix',p0,p1,callback);}
supportRequestFlow.approveSupportSessionResolution=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','approveSupportSessionResolution',p0,p1,callback);}
supportRequestFlow.agreeJobOffer=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','agreeJobOffer',p0,p1,callback);}
supportRequestFlow.useOldCard=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','useOldCard',p0,p1,callback);}
supportRequestFlow.getActiveProcessCurrentState=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','getActiveProcessCurrentState',p0,callback);}
if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(autoCompleteManager==null)var autoCompleteManager={};autoCompleteManager._path=''+JAWR.jawr_dwr_path+'';autoCompleteManager.getJsonResult=function(p0,p1,callback){dwr.engine._execute(autoCompleteManager._path,'autoCompleteManager','getJsonResult',p0,p1,callback);}
if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(searchManager==null)var searchManager={};searchManager._path=''+JAWR.jawr_dwr_path+'';searchManager.findEligibleSupportersSorted=function(p0,p1,p2,callback){dwr.engine._execute(searchManager._path,'searchManager','findEligibleSupportersSorted',p0,p1,p2,callback);}
searchManager.getSearchResultSupporterByPackage=function(p0,p1,p2,p3,callback){dwr.engine._execute(searchManager._path,'searchManager','getSearchResultSupporterByPackage',p0,p1,p2,p3,callback);}
searchManager.getSearchResultDefaultPackages=function(p0,p1,p2,callback){dwr.engine._execute(searchManager._path,'searchManager','getSearchResultDefaultPackages',p0,p1,p2,callback);}
if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(supportRequestFlow==null)var supportRequestFlow={};supportRequestFlow._path=''+JAWR.jawr_dwr_path+'';supportRequestFlow.startSupportRequestCall=function(p0,p1,p2,p3,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','startSupportRequestCall',p0,p1,p2,p3,callback);}
supportRequestFlow.cancelSupportRequest=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','cancelSupportRequest',p0,callback);}
supportRequestFlow.inviteSupporterForConsult=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','inviteSupporterForConsult',p0,p1,callback);}
supportRequestFlow.handOffAfterConsult=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','handOffAfterConsult',p0,callback);}
supportRequestFlow.dispatchAfterConsult=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','dispatchAfterConsult',p0,callback);}
supportRequestFlow.stopConsult=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','stopConsult',p0,callback);}
supportRequestFlow.approveConsultantDispatch=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','approveConsultantDispatch',p0,p1,callback);}
supportRequestFlow.approveConsultantForward=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','approveConsultantForward',p0,p1,callback);}
supportRequestFlow.completeSupportSession=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','completeSupportSession',p0,p1,callback);}
supportRequestFlow.leaveSessionOpen=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','leaveSessionOpen',p0,callback);}
supportRequestFlow.resumeLeftOpenSession=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','resumeLeftOpenSession',p0,callback);}
supportRequestFlow.cancelResumeSession=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','cancelResumeSession',p0,callback);}
supportRequestFlow.closeLeftOpenSession=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','closeLeftOpenSession',p0,callback);}
supportRequestFlow.cancelReport=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','cancelReport',p0,callback);}
supportRequestFlow.terminateSupportSession=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','terminateSupportSession',p0,callback);}
supportRequestFlow.terminateAfterStoppedWaiting=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','terminateAfterStoppedWaiting',p0,callback);}
supportRequestFlow.createJobOffer=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','createJobOffer',p0,callback);}
supportRequestFlow.cancelJobOffer=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','cancelJobOffer',p0,callback);}
supportRequestFlow.terminateJobOffer=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','terminateJobOffer',p0,callback);}
supportRequestFlow.terminateAfterSupporterDisconnect=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','terminateAfterSupporterDisconnect',p0,callback);}
supportRequestFlow.approveFix=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','approveFix',p0,p1,callback);}
supportRequestFlow.approveSupportSessionResolution=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','approveSupportSessionResolution',p0,p1,callback);}
supportRequestFlow.agreeJobOffer=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','agreeJobOffer',p0,p1,callback);}
supportRequestFlow.useOldCard=function(p0,p1,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','useOldCard',p0,p1,callback);}
supportRequestFlow.getActiveProcessCurrentState=function(p0,callback){dwr.engine._execute(supportRequestFlow._path,'supportRequestFlow','getActiveProcessCurrentState',p0,callback);}
if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(dwr==null)var dwr={};if(dwr.engine==null)dwr.engine={};if(DWREngine==null)var DWREngine=dwr.engine;if(supportManager==null)var supportManager={};supportManager._path=''+JAWR.jawr_dwr_path+'';supportManager.getSessionResumeBean=function(p0,callback){dwr.engine._execute(supportManager._path,'supportManager','getSessionResumeBean',p0,callback);}
supportManager.logRemoteControlApproval=function(p0,p1,callback){dwr.engine._execute(supportManager._path,'supportManager','logRemoteControlApproval',p0,p1,callback);}
supportManager.sendSoftwareActivationKeyToCustomer=function(p0,callback){dwr.engine._execute(supportManager._path,'supportManager','sendSoftwareActivationKeyToCustomer',p0,callback);}
supportManager.markCustomerConnectedToSession=function(p0,callback){dwr.engine._execute(supportManager._path,'supportManager','markCustomerConnectedToSession',p0,callback);}
supportManager.isCustomerConnectedToSession=function(p0,callback){dwr.engine._execute(supportManager._path,'supportManager','isCustomerConnectedToSession',p0,callback);}