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Agent William G.
With over 5 years of Geek Squad and 12 years technical experience, I'm ready to deliver world class service that Geek Squad promises. I'm well versed in Windows, Mac OS X, and many software titles that exist today.
Products:
Computer Repair, Mac OSX, Malware, iTunes, Google Mail, C++, iPod and MP3, XHTML, Microsoft Word, Microsoft Outlook, Adobe PhotoShop
Certifications:
Accredited Sales Professional(Apple, 2009)
Languages:
English
Services I Support:
 Windows 7 Basic Training (30 Minutes)Windows 7 introduces a whole new world of computing. Just upgraded? Let an agent show you the ropes with a thirty minute training on any particular topic or a general overview of all the new features and how to use them.
 Price: $49.99
 Mac OS X Basic Training (30 minutes)Did you recently make the switch from a PC to a Mac and the changes are overwhelming? With Basic Mac OS X training, an agent will devote up to 30 minutes walking you through the basics so you can get the most out of your new Mac.
Price: $49.99
 Virus & Spyware Removal (OS Service)Does your PC have an infection that your antivirus software can’t remove? Are you experiencing pop-ups, slowness, and/or programs that are installing themselves without your consent?
An Agent can connect and fix all this for you remotely. Price: $149.99
 Vista Advanced Training 60 minutesNeed help with understanding and using Windows Vista? Get basic Vista training on any topic you wish to focus on. Improve your productivity and have more fun using Vista!
Price: $79.99
Vista Basic Training 30 minutesNeed help with understanding and using Windows Vista? Get basic Vista training on any topic you wish to focus on. Improve your productivity and have more fun using Vista!
Price: $49.99
 Email SetupWould you like to be able to read and send e-mails without having to visit a website? Using a program like Outlook Express, Windows Mail, or Thunderbird, a Geek Squad Agent can put you on the path to easy and efficient e-mailing. Software(s) not included.
Price: $49.99
 Cell Phone Email SetupDo you have a new smartphone, and want access to your e-mail from anywhere, right on your phone? A Geek Squad Agent can remotely control your phone, and change the necessary settings to make all of your e-mails accessible. Software(s) not included.
Price: $49.99
 Online Data Backup SetupWe can install and configure online data backup software to securely protect all of your important files… even ones that are changed or added after our initial service, all automatically! Pictures, video, music, documents, and more can be saved off-site using this service.
Service does not include Online Data Backup account Price: $69.99
Mac OS X Advanced Training (60 minutes)Ready to dive into OS X, the operating system on your Mac? One of our agents will devote up to a full hour explaining whatever you’d like to know, or giving you an in-depth overview of amazing features such as Spaces and tweaking through System Preferences.
Price: $79.99
 iPod and MP3 TroubleshootingGet your MP3 player working. Agents will troubleshoot MP3 player online through your PC.
Price: $49.99
 Add a device to Existing NetworkAdd on compatible electronic device to your wired or wireless network with this electronic device setup service for Apple or PC. We will install 1 electronic device, such as iPod Touch, Slingbox, Roku player, print server, wireless range extender, on your home network.
Price: $79.99
 iPod and MP3 Setup and TrainingLearn how to manage your music, videos, and more with this iPod and MP3 Training and Setup service. An Agent can show you how to copy files to your device (iPod, Zune, Sansa, and more), as well as how to perform updates, and answer any miscellaneous questions you may have. iPod/MP3 player not included.
Price: $49.99
 Email TroubleshootingE-mail troubleshooting service. Get your e-mail client up and running on your computer. We will repair, configure and update the e-mail client. Software not included.
Price: $69.99
 Printer HelpExperiencing printer issues? Need a new printer installed?
We can help quickly setup and configure your new printer or get your old printer running again. Price: $49.99
2 Device Networking / TroubleshootingHaving problems with your wireless network or need to share files and a printer between 2 PCs? We can configure your two computers and connect your printer to be shared over the network!
Price: $99.99
Microsoft Office TroubleshootingIs Microsoft Word crashing when closed? Outlook giving you errors? Excel won’t open?
A Geek Squad Agent can troubleshoot these issues and more with this service. Price: $69.99
 PC Tune-upIs your computer running progressively slower? Are there a lot of programs on your PC that you no longer use, taking up valuable hard drive space?
A Geek Squad Agent can take care of all that, and more, with this service. In addition, an Agent can make sure your operating system is updated and running smoothly. Price: $49.99
Windows 7 Advanced Training (60 Minutes)Jumplists? Homegroups? Once you've learned the basics of Windows 7, spend some time with an agent to find out about all the great new features of Microsoft's newest operating system! We'll cover your topics of choice or provide an overview of advanced features.
Price: $79.99
 Wireless Network / Internet SecurityDid you know that 80% of wireless networks are not secure? Agents can check the security of your existing Wireless Network using your high-speed internet connection and make it secure.
Price: $79.99
 Software Install and SetupGet that important piece of software up and running on your computer with this software installation service for Mac or PC. We will install and/or repair, configure and update 1 software title and add convenient desktop, start menu and quick launch bar shortcuts for quick and easy access. Software not included.
Price: $49.99
03/15/2010 | Virus and Spyware Removal
Was a great help. Communicated quickly and in an easy to understand manner. Friendly:
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 03/13/2010 | Microsoft Outlook
Very nice and provided good service. Knowledgeable:
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03/13/2010 | Microsoft Outlook Express
Yes & I did recommend this agent to my daughter-n-law. He is a totally cool dude. Thanks Communicative:
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03/13/2010 | Microsoft Outlook Express
He made the process a wonderful educational experience. Will be forever grateful. Thank you very much Communicative:
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03/10/2010 | Virus and Spyware Removal
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03/06/2010 | Printers
Very quick. Definitely use this guy! Friendly:
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03/06/2010 | PC Tuneup
Very good service! Only suggestion - ask about removing programs before removing them. One was partially removed that I used. Communicative:
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03/05/2010 | All in One Printer
Very quick and efficient. I will use this service again. Efficient:
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03/04/2010 | Virus - Spyware
Agent William G. did an awesome job at fixing my computer! When he explained everything to me, I could fully understand what he was saying considering I'm not too keen on "computer talk"! Thanks! Knowledgeable:
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03/03/2010 | Virus & Spyware
So far, so good with service, agent was very responsive, and spent extra effort to customize where necessary Friendly:
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03/02/2010 | All in One Printer
Very determined and very very polite. I joy to work with. Very happy with my results. Communicative:
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03/02/2010 | Quickbooks
knew what to do immediately on a not so basic fix. didn't getthe usual trial and error as with most. Communicative:
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02/24/2010 | Virus and Spyware Removal
I would like a more detailed explanation of what was wrong, how it was fixed, and what not to do or what to do in the future. Thanks for the quick fix though!! Knowledgeable:
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02/19/2010 | Virus and Spyware Removal
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02/18/2010 | Virus and Spyware Removal
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02/18/2010 | Virus and Spyware Removal
tried jason benoit first because he previously did such a good job, but William was superior too. Efficient:
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02/15/2010 | Microsoft Outlook Express
fixed what i wanted fised Friendly:
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02/13/2010 | Virus and Spyware Removal
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02/13/2010 | All in One Printer
Agent William was very efficient and helpful. He had my printer up and running in a matter of minutes. He's a wonderful asset to your team! Thank you!!!! Friendly:
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02/12/2010 | Virus and Spyware Removal
Wow, you guys (and William G.) are great! Thanks Communicative:
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02/10/2010 | Microsoft Outlook
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02/06/2010 | PC and Software
Awesome! Thanks! Friendly:
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02/03/2010 | Windows 7
He was very helpful Knowledgeable:
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01/31/2010 | PC Tuneup
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01/31/2010 | All in One Printer
Extremely satisfied with his service! Efficient:
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01/30/2010 | Internet Explorer
very very helpfull and nice thank you ! Efficient:
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01/28/2010 | Internet Explorer
I am please with the work done. I have the Flash Player working well. Friendly:
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01/25/2010 | Microsoft Outlook
William was great - thank you! Friendly:
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01/19/2010 | PC Tuneup
I did have one problem with my security settings on the internet, however another agent was quickly able to reset them and all is GREAT! Efficient:
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01/18/2010 | All in One Printer
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01/16/2010 | Microsoft Outlook
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01/16/2010 | PC Tuneup
quick analysis and repair. it was a good experience Communicative:
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01/14/2010 | Microsoft Outlook
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01/12/2010 | PC and Software
Great agent! He did great work! Communicative:
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01/11/2010 | Virus and Spyware Removal
Thank you so much William! Efficient:
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01/11/2010 | iTunes
A very good experience. My problem was solved in a timely fashion. Knowledgeable:
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01/10/2010 | PC and Software
very patient and very helpful.
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01/09/2010 | Microsoft Outlook
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01/09/2010 | All in One Printer
The session was educational as well. Communicative:
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01/08/2010 | Virus and Spyware Removal
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01/08/2010 | PC Tuneup
My laptop is now working well - thanks a lot Communicative:
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01/07/2010 | Virus and Spyware Removal
Great thoroughness and willingness to respond to questions! Knowledgeable:
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01/01/2010 | All in One Printer
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-76327-1&lc=en&dlc=en&cc=us&product=3568420&os=4063&lang=very happy with Agent William's help Friendly:
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12/30/2009 | Virus and Spyware Removal
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 12/28/2009 | PC Tuneup
This was a very positive experience and definitely so much more convenient than taking my computer to a physical location. Definitely would recommend it!! Knowledgeable:
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12/14/2009 | Virus and Spyware Removal
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12/14/2009 | Wireless Networking
i'm not an it tech but i felt that william led me through a difficult connection to wireless Llinksys. he's great!!!!! Friendly:
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12/14/2009 | All in One Printer
Very, very helpful!! Geek Squad is lucky to have him!! Knowledgeable:
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12/13/2009 | All in One Printer
thank you for your help!!!! Efficient:
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12/11/2009 | iTunes
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