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Agent William G.
With over 5 years of Geek Squad and 12 years technical experience, I'm ready to deliver world class service that Geek Squad promises. I'm well versed in Windows, Mac OS X, and many software titles that exist today.
Products:
Computer Repair, Mac OSX, Malware, iTunes, Google Mail, C++, iPod and MP3, XHTML, Microsoft Word, Microsoft Outlook, Adobe PhotoShop
Languages:
English
Services I Support:
 Windows 7 Basic Training (30 Minutes)Windows 7 introduces a whole new world of computing. Just upgraded? Let an agent show you the ropes with a thirty minute training on any particular topic or a general overview of all the new features and how to use them.
 Price: $49.99
 Mac OS X Basic Training (30 minutes)Did you recently make the switch from a PC to a Mac and the changes are overwhelming? With Basic Mac OS X training, an agent will devote up to 30 minutes walking you through the basics so you can get the most out of your new Mac.
Price: $49.99
 Virus & Spyware Removal (OS Service)Does your PC have an infection that your antivirus software can’t remove? Are you experiencing pop-ups, slowness, and/or programs that are installing themselves without your consent?
An Agent can connect and fix all this for you remotely. Price: $149.99
Social Media Account SetupYour kids want to Facebook you and your company is making their major announcements via Twitter, but you don’t know where to start. Geek Squad Online Support has the answer for you with our Social Media Setup and Training service. Your agent will walk you through the process of setting up your new account on the social media network of your choice and show you the basics of privacy, security, etiquette, and how to edit your profile and find your friends and family!
Price: $49.99
 Vista Advanced Training 60 minutesNeed help with understanding and using Windows Vista? Get basic Vista training on any topic you wish to focus on. Improve your productivity and have more fun using Vista!
Price: $79.99
Vista Basic Training 30 minutesNeed help with understanding and using Windows Vista? Get basic Vista training on any topic you wish to focus on. Improve your productivity and have more fun using Vista!
Price: $49.99
 Email SetupWould you like to be able to read and send e-mails without having to visit a website? Using a program like Outlook Express, Windows Mail, or Thunderbird, a Geek Squad Agent can put you on the path to easy and efficient e-mailing. Software(s) not included.
Price: $49.99
 Online Harmony Remote SetupHave our Agents guide you through the setup of up to four devices and four activities on your Harmony remote.
Price: $99.99
 Cell Phone Email SetupDo you have a new smartphone, and want access to your e-mail from anywhere, right on your phone? A Geek Squad Agent can remotely control your phone, and change the necessary settings to make all of your e-mails accessible. Software(s) not included.
Price: $49.99
 Online Data Backup SetupWe can install and configure online data backup software to securely protect all of your important files… even ones that are changed or added after our initial service, all automatically! Pictures, video, music, documents, and more can be saved off-site using this service.
Service does not include Online Data Backup account Price: $69.99
 iPod and MP3 TroubleshootingGet your MP3 player working. Agents will troubleshoot MP3 player online through your PC.
Price: $49.99
Mac OS X Advanced Training (60 minutes)Ready to dive into OS X, the operating system on your Mac? One of our agents will devote up to a full hour explaining whatever you’d like to know, or giving you an in-depth overview of amazing features such as Spaces and tweaking through System Preferences.
Price: $79.99
 Add a device to Existing NetworkAdd on compatible electronic device to your wired or wireless network with this electronic device setup service for Apple or PC. We will install 1 electronic device, such as iPod Touch, Slingbox, Roku player, print server, wireless range extender, on your home network.
Price: $79.99
 Printer SetupNeed a new printer installed?
We can help quickly setup and configure your new printer Price: $49.99
 iPod and MP3 Setup and TrainingLearn how to manage your music, videos, and more with this iPod and MP3 Training and Setup service. An Agent can show you how to copy files to your device (iPod, Zune, Sansa, and more), as well as how to perform updates, and answer any miscellaneous questions you may have. iPod/MP3 player not included.
Price: $49.99
Printer TroubleshootingExperiencing printer issues?
We can quickly get your old printer running again. Price: $69.99
 Email TroubleshootingE-mail troubleshooting service. Get your e-mail client up and running on your computer. We will repair, configure and update the e-mail client. Software not included.
Price: $69.99
2 Device Networking / TroubleshootingHaving problems with your wireless network or need to share files and a printer between 2 PCs? We can configure your two computers and connect your printer to be shared over the network!
Price: $99.99
Microsoft Office TroubleshootingIs Microsoft Word crashing when closed? Outlook giving you errors? Excel won’t open?
A Geek Squad Agent can troubleshoot these issues and more with this service. Price: $69.99
Windows 7 Advanced Training (60 Minutes)Jumplists? Homegroups? Once you've learned the basics of Windows 7, spend some time with an agent to find out about all the great new features of Microsoft's newest operating system! We'll cover your topics of choice or provide an overview of advanced features.
Price: $79.99
 PC Tune-upIs your computer running progressively slower? Are there a lot of programs on your PC that you no longer use, taking up valuable hard drive space?
A Geek Squad Agent can take care of all that, and more, with this service. In addition, an Agent can make sure your operating system is updated and running smoothly. Price: $49.99
 Wireless Network / Internet SecurityDid you know that 80% of wireless networks are not secure? Agents can check the security of your existing Wireless Network using your high-speed internet connection and make it secure.
Price: $79.99
 Software Install and SetupGet that important piece of software up and running on your computer with this software installation service for Mac or PC. We will install and/or repair, configure and update 1 software title and add convenient desktop, start menu and quick launch bar shortcuts for quick and easy access. Software not included.
Price: $49.99
09/02/2010 | Laser Printer
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 08/20/2010 | Microsoft Outlook
Hope you don't have to hear from me for at least 30 days! Thanks a million! Knowledgeable:
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08/20/2010 | Printers
Great job! Thank you for the service. Knowledgeable:
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08/19/2010 | Printers
Very efficient Friendly:
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08/19/2010 | Printers
Fixed my issue promptly. Communicative:
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07/28/2010 | Microsoft Outlook
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07/24/2010 | Microsoft Outlook Express
wonderful patience,manner is great,outstanding in all asis above Efficient:
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07/20/2010 | Windows
I think it was a little expensive but all in all a good experience that was needed Communicative:
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07/11/2010 | Adobe PhotoShop
he is great!!! Friendly:
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07/11/2010 | Microsoft Office
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07/08/2010 | Internet Explorer
Agent William G is one of your top-notch employees. He is technically knowledgeable AND has a great personality. He should be used as an example for exceelence in providing "premier" customer service... His services are worth every penny! Communicative:
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07/08/2010 | PC Tuneup
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07/02/2010 | Virus and Spyware Removal
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06/14/2010 | Email and Internet
great job... thanks Efficient:
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06/12/2010 | PC Tuneup
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06/12/2010 | PC Tuneup
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06/09/2010 | Microsoft Outlook
Solved the issue quickly and was very knowledgeable and courteous throughout the whole process. Knowledgeable:
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06/06/2010 | Webcams
He was absolutely amazing!! I wish I could give him a much higher rating than 5... he deserves much more than that. He took care of everything & made sure I understood completely before he signed off. I recommend him very highly!! Knowledgeable:
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06/05/2010 | Wireless Networking
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05/09/2010 | Virus and Spyware Removal
Thank you, William! Ramona Friendly:
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05/06/2010 | PC Tuneup
Amazing - first rate, - thanks so much .I'm looking forward to working with my "new" PC. And thank you for the recommendation re Virus protection. Tom Knowledgeable:
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04/30/2010 | Virus and Spyware Removal
Nice work William! I appreciate your smarts and quick work! Efficient:
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04/30/2010 | Mac OSX
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03/28/2010 | Virus - Spyware
Did a great job! Quick and easy and had it done by the time I woke up in the morning. Thanks Efficient:
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03/27/2010 | Internet Explorer
Comments enterted on alternate session. Friendly:
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03/27/2010 | Microsoft Outlook
Extremely knowledgable and responsive. Problems seem to be fixed. Time will tell. It would be nice to have a telephone # for the agent in case of disrupt. Friendly:
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03/22/2010 | Printers
William G was great as was Mike S who I worked with first Communicative:
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03/15/2010 | Virus and Spyware Removal
Was a great help. Communicated quickly and in an easy to understand manner. Knowledgeable:
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03/13/2010 | Microsoft Outlook
Very nice and provided good service. Knowledgeable:
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03/13/2010 | Microsoft Outlook Express
Yes & I did recommend this agent to my daughter-n-law. He is a totally cool dude. Thanks Communicative:
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03/13/2010 | Microsoft Outlook Express
He made the process a wonderful educational experience. Will be forever grateful. Thank you very much Communicative:
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03/10/2010 | Virus and Spyware Removal
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03/06/2010 | Printers
Very quick. Definitely use this guy! Knowledgeable:
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03/06/2010 | PC Tuneup
Very good service! Only suggestion - ask about removing programs before removing them. One was partially removed that I used. Efficient:
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03/05/2010 | All in One Printer
Very quick and efficient. I will use this service again. Efficient:
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03/04/2010 | Virus - Spyware
Agent William G. did an awesome job at fixing my computer! When he explained everything to me, I could fully understand what he was saying considering I'm not too keen on "computer talk"! Thanks! Knowledgeable:
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03/03/2010 | Virus & Spyware
So far, so good with service, agent was very responsive, and spent extra effort to customize where necessary Efficient:
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03/02/2010 | All in One Printer
Very determined and very very polite. I joy to work with. Very happy with my results. Friendly:
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03/02/2010 | Quickbooks
knew what to do immediately on a not so basic fix. didn't getthe usual trial and error as with most. Knowledgeable:
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02/24/2010 | Virus and Spyware Removal
I would like a more detailed explanation of what was wrong, how it was fixed, and what not to do or what to do in the future. Thanks for the quick fix though!! Efficient:
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02/19/2010 | Virus and Spyware Removal
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02/18/2010 | Virus and Spyware Removal
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02/18/2010 | Virus and Spyware Removal
tried jason benoit first because he previously did such a good job, but William was superior too. Knowledgeable:
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02/15/2010 | Microsoft Outlook Express
fixed what i wanted fised Knowledgeable:
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02/13/2010 | Virus and Spyware Removal
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02/13/2010 | All in One Printer
Agent William was very efficient and helpful. He had my printer up and running in a matter of minutes. He's a wonderful asset to your team! Thank you!!!! Efficient:
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02/12/2010 | Virus and Spyware Removal
Wow, you guys (and William G.) are great! Thanks Knowledgeable:
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02/10/2010 | Microsoft Outlook
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02/06/2010 | PC and Software
Awesome! Thanks! Friendly:
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02/03/2010 | Windows 7
He was very helpful Efficient:
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