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Agent Joshua M.
6 years of experience with Geek Squad, 2 years instore and 4 years onsite, I am experienced in solving my clients technical issues with software, virus or spyware infections, networking or any troubleshooting with speed and efficiency.
Products:
Windows XP, Windows VISTA, Microsoft Office, Network Security, Diagnostics & Repair, Windows 7
Languages:
English
Services I Support:
 Windows 7 Basic Training (30 Minutes)Windows 7 introduces a whole new world of computing. Just upgraded? Let an agent show you the ropes with a thirty minute training on any particular topic or a general overview of all the new features and how to use them.
 Price: $49.99
 Mac OS X Basic Training (30 minutes)Did you recently make the switch from a PC to a Mac and the changes are overwhelming? With Basic Mac OS X training, an agent will devote up to 30 minutes walking you through the basics so you can get the most out of your new Mac.
Price: $49.99
 Virus & Spyware Removal (OS Service)Does your PC have an infection that your antivirus software can’t remove? Are you experiencing pop-ups, slowness, and/or programs that are installing themselves without your consent?
An Agent can connect and fix all this for you remotely. Price: $149.99
Social Media Account SetupYour kids want to Facebook you and your company is making their major announcements via Twitter, but you don’t know where to start. Geek Squad Online Support has the answer for you with our Social Media Setup and Training service. Your agent will walk you through the process of setting up your new account on the social media network of your choice and show you the basics of privacy, security, etiquette, and how to edit your profile and find your friends and family!
Price: $49.99
 Vista Advanced Training 60 minutesNeed help with understanding and using Windows Vista? Get basic Vista training on any topic you wish to focus on. Improve your productivity and have more fun using Vista!
Price: $79.99
Vista Basic Training 30 minutesNeed help with understanding and using Windows Vista? Get basic Vista training on any topic you wish to focus on. Improve your productivity and have more fun using Vista!
Price: $49.99
 Email SetupWould you like to be able to read and send e-mails without having to visit a website? Using a program like Outlook Express, Windows Mail, or Thunderbird, a Geek Squad Agent can put you on the path to easy and efficient e-mailing. Software(s) not included.
Price: $49.99
 Online Harmony Remote SetupHave our Agents guide you through the setup of up to four devices and four activities on your Harmony remote.
Price: $99.99
 Cell Phone Email SetupDo you have a new smartphone, and want access to your e-mail from anywhere, right on your phone? A Geek Squad Agent can remotely control your phone, and change the necessary settings to make all of your e-mails accessible. Software(s) not included.
Price: $49.99
 Online Data Backup SetupWe can install and configure online data backup software to securely protect all of your important files… even ones that are changed or added after our initial service, all automatically! Pictures, video, music, documents, and more can be saved off-site using this service.
Service does not include Online Data Backup account Price: $69.99
 iPod and MP3 TroubleshootingGet your MP3 player working. Agents will troubleshoot MP3 player online through your PC.
Price: $49.99
Mac OS X Advanced Training (60 minutes)Ready to dive into OS X, the operating system on your Mac? One of our agents will devote up to a full hour explaining whatever you’d like to know, or giving you an in-depth overview of amazing features such as Spaces and tweaking through System Preferences.
Price: $79.99
 Add a device to Existing NetworkAdd on compatible electronic device to your wired or wireless network with this electronic device setup service for Apple or PC. We will install 1 electronic device, such as iPod Touch, Slingbox, Roku player, print server, wireless range extender, on your home network.
Price: $79.99
 Printer SetupNeed a new printer installed?
We can help quickly setup and configure your new printer Price: $49.99
 iPod and MP3 Setup and TrainingLearn how to manage your music, videos, and more with this iPod and MP3 Training and Setup service. An Agent can show you how to copy files to your device (iPod, Zune, Sansa, and more), as well as how to perform updates, and answer any miscellaneous questions you may have. iPod/MP3 player not included.
Price: $49.99
Printer TroubleshootingExperiencing printer issues?
We can quickly get your old printer running again. Price: $69.99
 Email TroubleshootingE-mail troubleshooting service. Get your e-mail client up and running on your computer. We will repair, configure and update the e-mail client. Software not included.
Price: $69.99
2 Device Networking / TroubleshootingHaving problems with your wireless network or need to share files and a printer between 2 PCs? We can configure your two computers and connect your printer to be shared over the network!
Price: $99.99
Microsoft Office TroubleshootingIs Microsoft Word crashing when closed? Outlook giving you errors? Excel won’t open?
A Geek Squad Agent can troubleshoot these issues and more with this service. Price: $69.99
Windows 7 Advanced Training (60 Minutes)Jumplists? Homegroups? Once you've learned the basics of Windows 7, spend some time with an agent to find out about all the great new features of Microsoft's newest operating system! We'll cover your topics of choice or provide an overview of advanced features.
Price: $79.99
 PC Tune-upIs your computer running progressively slower? Are there a lot of programs on your PC that you no longer use, taking up valuable hard drive space?
A Geek Squad Agent can take care of all that, and more, with this service. In addition, an Agent can make sure your operating system is updated and running smoothly. Price: $49.99
 Wireless Network / Internet SecurityDid you know that 80% of wireless networks are not secure? Agents can check the security of your existing Wireless Network using your high-speed internet connection and make it secure.
Price: $79.99
 Software Install and SetupGet that important piece of software up and running on your computer with this software installation service for Mac or PC. We will install and/or repair, configure and update 1 software title and add convenient desktop, start menu and quick launch bar shortcuts for quick and easy access. Software not included.
Price: $49.99
08/29/2010 | Wireless Networking
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 08/22/2010 | PC Tuneup
Excellent work Joshua!! Thanks a million! Communicative:
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08/22/2010 | Data Backup
extremely courteous and patient. great communicator and effective problem solver. Very well done Knowledgeable:
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08/21/2010 | Windows
thanks for all your help Efficient:
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08/15/2010 | Windows
great Communicative:
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08/14/2010 | Virus and Spyware Removal
I appreciate the help. Friendly:
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08/14/2010 | Printers
Joshua took his time and looked at many possible solutions until he found the one that solved my problem. I would definitely contact Joshua again if needed in the future. Communicative:
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08/13/2010 | Virus and Spyware Removal
Excellent service. Was effective and effecient fixing my computer issues. Great Job. Knowledgeable:
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08/13/2010 | PC Tuneup
Joshua was great. My computer is working so much more quickly now. What he took care of his recommendation was very clear. Thank you! Communicative:
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07/25/2010 | Software
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06/24/2010 | Software Setup
Treated me with respect and was very patient with explanations for my questions. Knowledgeable:
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06/23/2010 | Wireless Networking
ooutstanding as have been every contact I have had with Geek Squad. Knowledgeable:
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06/20/2010 | Virus and Spyware Removal
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06/11/2010 | PC Tuneup
Joshual was very helpful and I enjoyed my session with him. He repersented the Geek Squad very well. If I have a choice I will work with Joshua again. Communicative:
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05/25/2010 | Virus and Spyware Removal
Very good, resolved the problem so far. Communicative:
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05/23/2010 | Virus and Spyware Removal
Joshua did a great job explaining what he was going to do and resolved the proble. 5-Stars for Joshua Knowledgeable:
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05/03/2010 | PC Tuneup
This experience went smoother than I thought it would, thanks to Joshua. Friendly:
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 05/01/2010 | Microsoft Outlook
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04/16/2010 | Virus and Spyware Removal
Perfect service! Thanks! Communicative:
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04/15/2010 | Virus and Spyware Removal
He kept at my problem until it was solved. Very knowledgeable and courteous. Communicative:
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04/09/2010 | Virus and Spyware Removal
Very thorough and knowledgeable. Great communication. Highly worth it and recommended. Communicative:
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03/28/2010 | Virus and Spyware Removal
Definitey worth every penny to remove pc virus. highly recommend Friendly:
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03/26/2010 | Virus and Spyware Removal
He was great! Efficient:
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03/22/2010 | Printers
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03/20/2010 | Virus and Spyware Removal
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03/20/2010 | PC Tuneup
very impressed with his thoroughness --thanks Friendly:
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03/13/2010 | Virus and Spyware Removal
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03/12/2010 | Virus and Spyware Removal
I dont know a lot about computers the agent did a great job of walking me through what I needed to do. THANK YOU. Friendly:
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03/06/2010 | Virus and Spyware Removal
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03/01/2010 | Virus and Spyware Removal
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02/25/2010 | PC Tuneup
Awesome service Communicative:
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02/21/2010 | Virus and Spyware Removal
Agent Joshua worked on my problem for over 7 hours. The problem seemed to be fixed, but the virus returned after about 12 hours. He tried to continue at that time, but the malware had rendered my system unaccessable by remote methods. Communicative:
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02/20/2010 | Virus and Spyware Removal
Joshua was more than helpful - he answered all of my questions, reassured me when I was feeling nervous and stressed. He was very accurate, knowledgeable and patient. I feel very relieved to know my computer is clean and safe. I am so impressed! Friendly:
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02/13/2010 | Virus and Spyware Removal
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02/08/2010 | Virus and Spyware Removal
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02/01/2010 | PC Tuneup
Tackeled a bigger problem than he thought. but stayed with it. 5-7 hours past the original quote time. Did not give up until completed. Knowledgeable:
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01/30/2010 | Virus and Spyware Removal
Was very patient and "Saved the Day" here. Bravo Joshua Friendly:
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01/15/2010 | PC Tuneup
He was a very nice guy , did a good job as far as I can tell and explained things well. I was wondering about getting a shortcut on desktop for explorer ? and ant recommendations besides reg mechanic? ty Communicative:
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01/11/2010 | Microsoft Outlook Express
Joshua M was outstanding. I watched as he remotely took over my computer and observed everything he did....he checked EVERYTHING. He had to install, uninstall, install again, uninstall again and through careful anaylsis....he solved my problem. Thanks! Communicative:
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01/10/2010 | PC Tuneup
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12/29/2009 | Virus and Spyware Removal
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12/12/2009 | PC Tuneup
Thank you for your hard work. My computer is running great now. Efficient:
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12/09/2009 | PC Tuneup
Josh took a lot of time to help get my computer up and running. Efficient:
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12/03/2009 | Virus and Spyware Removal
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11/30/2009 | Virus and Spyware Removal
He worked really hard to get it fixed so early in the morning. Thanks Joshua everything seems ok so far. Efficient:
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11/28/2009 | PC Tuneup
Many Thanks Agent Joshua M! Friendly:
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11/23/2009 | Windows VISTA
A good and thorough session...can't wait to get in and try things our! Friendly:
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11/15/2009 | PC Tuneup
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11/13/2009 | PC Tuneup
i want to thank him so much for fixing my computer! Communicative:
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11/12/2009 | Virus and Spyware Removal
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