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Agent Dustin S.

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Geek Squad Virutal Agent
Agent Dustin S.
United States, Texas
Customers Ratings:
Overall:
Experience:
295 Cases 
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100% 0%
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Got a virus? I can help! With over three years as a Geek Squad Agent, and eight years of computer support and repair experience, I'm prepared to resolve your computer problems. Proficient with Windows, virus and spyware removal, networking, and more.
Products:
Computer Repair, Computer Security, Computer Setup, Malware, Adware Removals, Computer Support, Diagnostics & Repair, Networking and Internet, Windows VISTA, Windows XP, Virus - Spyware
Certifications:
A+ Service Technician Certification(CompTIA, 2004)
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Services I Support:
Windows 7 Basic Training (30 Minutes)

Windows 7 Basic Training (30 Minutes)

Windows 7 introduces a whole new world of computing. Just upgraded? Let an agent show you the ropes with a thirty minute training on any particular topic or a general overview of all the new features and how to use them.
Get live support now
Price: $49.99
Virus & Spyware Removal (OS Service)

Virus & Spyware Removal (OS Service)

Does your PC have an infection that your antivirus software can’t remove? Are you experiencing pop-ups, slowness, and/or programs that are installing themselves without your consent?
An Agent can connect and fix all this for you remotely.
Get live support now
Price: $149.99
Vista Advanced Training 60 minutes

Vista Advanced Training 60 minutes

Need help with understanding and using Windows Vista? Get basic Vista training on any topic you wish to focus on. Improve your productivity and have more fun using Vista!
Get live support now
Price: $79.99
Vista Basic Training 30 minutes

Vista Basic Training 30 minutes

Need help with understanding and using Windows Vista? Get basic Vista training on any topic you wish to focus on. Improve your productivity and have more fun using Vista!
Get live support now
Price: $49.99
Email Setup

Email Setup

Would you like to be able to read and send e-mails without having to visit a website? Using a program like Outlook Express, Windows Mail, or Thunderbird, a Geek Squad Agent can put you on the path to easy and efficient e-mailing. Software(s) not included.
Get live support now
Price: $49.99
Cell Phone Email Setup

Cell Phone Email Setup

Do you have a new smartphone, and want access to your e-mail from anywhere, right on your phone? A Geek Squad Agent can remotely control your phone, and change the necessary settings to make all of your e-mails accessible. Software(s) not included.
Get live support now
Price: $49.99
Online Data Backup Setup

Online Data Backup Setup

We can install and configure Geek Squad’s own Online Data Backup software to securely protect all of your important files… even ones that are changed or added after our initial service, all automatically! Pictures, video, music, documents, and more can be saved off-site using this service.

Service does not include Online Data Backup account ($49 /year for 25GB – extra storage available for an extra charge).
See http://www.geeksquad.com/tools/databackup.aspx for more details
Get live support now
Price: $69.99
iPod and MP3 Troubleshooting

iPod and MP3 Troubleshooting

Get your MP3 player working. Agents will troubleshoot MP3 player online through your PC.
Get live support now
Price: $49.99
Add a device to Existing Network

Add a device to Existing Network

Add on compatible electronic device to your wired or wireless network with this electronic device setup service for Apple or PC. We will install 1 electronic device, such as iPod Touch, Slingbox, Roku player, print server, wireless range extender, on your home network.
Get live support now
Price: $79.99
iPod and MP3 Setup and Training

iPod and MP3 Setup and Training

Learn how to manage your music, videos, and more with this iPod and MP3 Training and Setup service. An Agent can show you how to copy files to your device (iPod, Zune, Sansa, and more), as well as how to perform updates, and answer any miscellaneous questions you may have. iPod/MP3 player not included.
Get live support now
Price: $49.99
Email Troubleshooting

Email Troubleshooting

E-mail troubleshooting service. Get your e-mail client up and running on your computer. We will repair, configure and update the e-mail client. Software not included.
Get live support now
Price: $69.99
Printer Help

Printer Help

Experiencing printer issues? Need a new printer installed?
We can help quickly setup and configure your new printer or get your old printer running again.
Get live support now
Price: $49.99
2 Device Networking / Troubleshooting

2 Device Networking / Troubleshooting

Having problems with your wireless network or need to share files and a printer between 2 PCs? We can configure your two computers and connect your printer to be shared over the network!
Get live support now
Price: $99.99
Microsoft Office Troubleshooting

Microsoft Office Troubleshooting

Is Microsoft Word crashing when closed? Outlook giving you errors? Excel won’t open?
A Geek Squad Agent can troubleshoot these issues and more with this service.
Get live support now
Price: $69.99
PC Tune-up

PC Tune-up

Is your computer running progressively slower? Are there a lot of programs on your PC that you no longer use, taking up valuable hard drive space?
A Geek Squad Agent can take care of all that, and more, with this service. In addition, an Agent can make sure your operating system is updated and running smoothly.
Get live support now
Price: $49.99
Windows 7 Advanced Training (60 Minutes)

Windows 7 Advanced Training (60 Minutes)

Jumplists? Homegroups? Once you've learned the basics of Windows 7, spend some time with an agent to find out about all the great new features of Microsoft's newest operating system! We'll cover your topics of choice or provide an overview of advanced features.
Get live support now
Price: $79.99
Wireless Network / Internet Security

Wireless Network / Internet Security

Did you know that 80% of wireless networks are not secure? Agents can check the security of your existing Wireless Network using your high-speed internet connection and make it secure.
Get live support now
Price: $79.99
Software Install and Setup

Software Install and Setup

Get that important piece of software up and running on your computer with this software installation service for Mac or PC. We will install and/or repair, configure and update 1 software title and add convenient desktop, start menu and quick launch bar shortcuts for quick and easy access. Software not included.
Get live support now
Price: $49.99
03/09/2010 | Virus and Spyware Removal
 
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03/07/2010 | Virus - Spyware
 
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03/06/2010 | Virus and Spyware Removal
He was detailed and went over the entire processor on what needed to be done and steps i can Take from this happening again. 
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02/27/2010 | Virus and Spyware Removal
He helped me greatly!! He needs a raise...LOL 
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02/26/2010 | Software
He helped me so much Thank you very much I love this service and will recommend it to all my friends! 
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02/25/2010 | Virus and Spyware Removal
Dustin ROCKS!!!! 
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02/23/2010 | Virus and Spyware Removal
 
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02/19/2010 | Virus and Spyware Removal
Great job!!! 
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02/14/2010 | Virus - Spyware
Excellent Work! I know computers, but this issue still kicked my butt. Dustin took care of this issue, without any help or input from me. I wasn't even around when he was working his magic. My computer is much faster and efficient after this. Thanks 
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02/14/2010 | Virus and Spyware Removal
Great job by Dustin S. Very Professional, with excellent people skills. Thanks 
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02/12/2010 | Virus and Spyware Removal
 
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02/08/2010 | Virus - Spyware
Haven't tried the computer yet to see if the fix was successful but the service was excellent. 
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02/07/2010 | Virus and Spyware Removal
Works fast, fixed my spyware problem, computer runs well now 
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02/04/2010 | Virus and Spyware Removal
Once we got off line, we went into the right direction quickly. Thank you for the help. I will recommend the squad and Dustin. 
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02/03/2010 | Virus and Spyware Removal
Excellent experience!! I was very distraught thinking I would lose files, etc., and Dustin took care of everything. I appreciated that he answered questions I had during the session. Excellent experience, and yes, I would definitely recommend him!! 
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02/03/2010 | Virus and Spyware Removal
 
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02/03/2010 | Virus and Spyware Removal
Dustin was able to fix my problem with little interaction with me, he went right to it. Much appreciative of that. a big thank you. Wouldn't hesitate to use him again. 
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02/02/2010 | Virus and Spyware Removal
Extremely helpful and knowledgeable, very friendly and easy to talk to. Would DEFINITELY recommend to anyone and will use Dustin again in the future for any other issues. 
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01/31/2010 | Virus and Spyware Removal
I worked for 2 hours with James E. He ran in to issues scanning my computer. Once he determined the problem(s) he turned it over to Dustin S. So far, everything seems to be good, my computer is running much faster! Thank you. 
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01/28/2010 | Virus - Spyware
After holding for over 30-40 hours with various agents, all great, Dustin came through like a champ. While I'm not sure what he did, but I am absolutely satisfied my 1st experience with the Geek Squad. Thank you Agent Dustin, you're my hero. 
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01/28/2010 | Virus and Spyware Removal
Dustin you Rock ... Thanks :) Phillis 
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01/25/2010 | Virus and Spyware Removal
phenominal job, effecient, patient and well worth the expense 
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01/23/2010 | Virus and Spyware Removal
Good work, Dustin! 
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01/22/2010 | Virus and Spyware Removal
So far so good. Really good job. I will give more feedback after I have had a chance to get into the system more. 
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01/22/2010 | Virus and Spyware Removal
 
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01/22/2010 | Virus and Spyware Removal
very grateful for Dustin's expertise 
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01/20/2010 | Virus and Spyware Removal
Extremely helpful, proactive, friendly, polite, and overall wonderful to workwith. Worked non-stop for minimum 4 hours to fix computer problem...THANKS! 
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01/14/2010 | Virus and Spyware Removal
Dustin was awesome! He spent a lot of time getting our computer working better than ever! 
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01/09/2010 | Virus and Spyware Removal
If I ever need computer help again, Dustin is my guy. How can I keep him as my service person? I felt he went above and beyond what was necessary to fix my computer. I'd highly recommend him to anyone else!!! 
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01/08/2010 | Virus and Spyware Removal
 
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01/02/2010 | Virus and Spyware Removal
 
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01/01/2010 | Virus - Spyware
Thanks for all your help, happy new year! 
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12/30/2009 | Virus and Spyware Removal
His work was done quickly and efficently, very knowledgable and informative on any questions that I had concerning the infection of my computer. 
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12/30/2009 | Virus and Spyware Removal
 
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12/29/2009 | Microsoft Office
Very good response and attention. 
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12/29/2009 | Virus and Spyware Removal
Thanks Dustin. I stuck around awhile and watched you flying around the desktop! 
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12/23/2009 | Spyware
It is hard to tell on line if a person is friendly, but overall I perfer this method to phone, because I can read what has been said, more than once and not have to ask someone to repeat. Overall so far so good and satisfied with results. 
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12/19/2009 | Virus and Spyware Removal
 
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12/17/2009 | PC Tuneup
Supervisor, I would just like you to know how much and well your agent performed and helped me in my poor computer problems, advise that was very helpful in maintaining a efficient computer system. Thanks,James R. Stout 3147392799 jrstout01@aol.com 
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12/15/2009 | Virus & Spyware
Dustin identified the issue right away and was able to troubleshoot quickly and efficiently. Highly recommend. 
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12/13/2009 | PC Tuneup
Made this very easy! 
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12/11/2009 | PC Tuneup
 
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11/29/2009 | Virus - Spyware
 
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11/27/2009 | Virus and Spyware Removal
Dustin is so friendly and super respectful! he was very professional and persistent with correcting a real big problem from virus , (really messed up my whole program) , thank you so much ! 
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11/23/2009 | PC Tuneup
This agent knew exactly what was wrong instantly. Very knowledgeable! This is why I call Geek Squad, because people like Dustin S. are the experts I can count on! Thanks! 
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11/20/2009 | Virus and Spyware Removal
 
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11/18/2009 | Virus and Spyware Removal
He fixed my computer and was very willing to work with me even though I was stressed out. Thank you! I will for sure go back to them if I ever have problems again! 
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11/16/2009 | Windows
Dustin did a great job. He was extremly knowledgable, very helpful and extremly personable. I will definately look to him in the future and will recomend him to all my friends. Great job Dustin. Thank you! 
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11/13/2009 | Virus & Spyware
 
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11/09/2009 | Virus and Spyware Removal
I've now had two computers fixed by Agent Dustin, and I couldn't be happier with the service. Nothing like sitting back and watching as your computer comes back from the brink of disaster. Thank you! 
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Click for more

Read Other Problems and Solutions

Virus Removal

March 08, 2010
Malware infections causing problems with Internet Explorer.

Virus Removal

March 07, 2010
Security Tool infection.

Virus Removal

March 07, 2010
Google searches being redirected by infection.

Virus Removal

March 06, 2010
Security Tool infection.

Virus Removal

March 05, 2010
Rootkit and rogue security infections causing popups.

Virus Removal

March 03, 2010
Popups caused by infection, Koobface.

Virus Removal

March 02, 2010
XP Antivirus 2010 infection.

Virus Removal

March 01, 2010
Personal security infection. Browser being redirected.

Virus Removal

March 01, 2010
Security Central rogue infection.

Virus Removal

February 28, 2010
Security tool infection.
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